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3 results for Customer Experience Specialist in Durham, NC

Customer Service Representative

Smithfield, NC
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to support warranty-related service inquiries and ensure a smooth experience for homeowners, builders, and internal teams. This Long-term Contract position is based in North Carolina and is ideal for someone who can balance administrative accuracy with responsive communication. The role will oversee warranty cases from initial intake through completion, helping coordinate service activity, documentation, and follow-up in a fast-paced environment. Responsibilities: • Review incoming service and warranty requests, gather the necessary details, and route each case appropriately based on coverage or billable status. • Arrange repair appointments by working closely with homeowners, subcontractors, technicians, and field leadership to align schedules and expectations. • Order required materials for approved repair work and monitor item availability to help keep projects moving on time. • Maintain accurate case records across calendars, customer platforms, internal databases, and supporting documentation systems. • Support subcontractor onboarding and assist with payment processing after work is completed and verified. • Provide clear updates to customers and builder partners regarding claim progress, scheduling changes, and anticipated repair timelines. • Track each warranty issue from opening through final resolution, following up on outstanding items and escalating concerns when necessary. • Handle inbound and outbound customer communication related to service requests, scheduling, and order-related questions. • Perform administrative support tasks that help the warranty and customer service process run efficiently day to day.
2026-05-14T00:00:00Z

Customer Service Representative

Durham, NC
onsite
Temporary / Contract
21.85 - 24 USD / Hourly
We are looking for a Customer Service Representative to support document review and customer-facing administrative tasks for a Long-term Contract position in Durham, North Carolina. This role focuses on preparing claim-related files for formal processing by checking documentation, identifying gaps, and coordinating with customers to obtain complete information. The position begins with full onsite training for the first 30 to 45 days, followed by a hybrid schedule with onsite work once a week. Responsibilities:• Review incoming documents for completeness, accuracy, and readiness before they move to the next stage of processing.• Organize and index files so records are easy to track, retrieve, and route appropriately.• Examine claim materials carefully to spot missing details, inconsistencies, or items that require follow-up.• Contact customers as needed by phone or email to request outstanding information and guide them through completing required forms.• Prepare files for handoff to senior team members by ensuring all supporting materials are assembled and properly documented.• Enter and update information in internal records and spreadsheets with a high level of accuracy.• Provide excellent customer service while handling inbound communications and responding to routine questions.• Support light processing tasks and take on additional operational responsibilities as experience in the role grows.
2026-05-14T00:00:00Z

Member Services Representative

Durham, NC
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Member Services Representative to support a busy non-profit service environment in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who enjoys helping people, communicating clearly, and staying organized while managing a high volume of inbound calls. The person in this role will provide responsive assistance to members, handle routine transactions accurately, and maintain strong service standards in a fast-paced call center setting. Responsibilities: • Respond to incoming member calls promptly and provide courteous, solution-focused support. • Assist members with questions, service requests, and general account-related concerns while ensuring a positive experience. • Enter and update information accurately in computer systems while maintaining strong attention to detail. • Process payments and handle cash-related transactions in accordance with established procedures. • Document conversations, actions taken, and follow-up needs thoroughly to support service continuity. • Manage multiple priorities efficiently in a high-volume call center environment without compromising quality. • Type and navigate between systems effectively to complete inquiries and maintain accurate records. • Escalate complex issues appropriately and coordinate with internal teams to help resolve member concerns.
2026-05-12T00:00:00Z