We are looking for a dedicated Administrative Assistant to join our team in Irvine, California. This Contract-to-permanent position offers an exciting opportunity to support our Commercial Fire Protection team with a blend of administrative and coordination responsibilities. The ideal candidate will excel at customer service, project coordination, and maintaining operational efficiency within a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate service and project activities, including scheduling work orders and monitoring their progress.<br>• Handle incoming customer calls related to service dispatching, scheduling, and general inquiries.<br>• Prepare detailed estimates and proposals to support the Operations and Business Development teams.<br>• Procure necessary parts and materials for service work orders to ensure timely completion.<br>• Create and dispatch work orders for planned maintenance and service tasks.<br>• Oversee monthly maintenance accounts, maintaining communication with contract customers and subcontractors.<br>• Monitor technician check-ins and check-outs in compliance with company safety policies, reporting any discrepancies.<br>• Develop and maintain customer satisfaction follow-up procedures, providing feedback to senior management.<br>• Generate reports to track service and project metrics effectively.<br>• Provide service quotes to customers in collaboration with the Service Supervisor.
