We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support.<br><br>Responsibilities:<br>• Respond to service desk requests and provide timely assistance for hardware, software, and user access issues.<br>• Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations.<br>• Support account administration tasks in Active Directory, including password resets and user access updates.<br>• Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system.<br>• Escalate more complex issues to appropriate technical teams while ensuring users receive status updates.<br>• Assist with workstation setup, software support, and general desktop troubleshooting for end users.<br>• Monitor assigned support tickets to ensure service levels are met and issues are closed accurately.<br>• Contribute to a positive support experience by communicating clearly and guiding users through solutions.
<p>The Senior Financial Analyst supports hospital financial operations with a strong focus on productivity reporting, revenue cycle analytics, and financial planning. This role is responsible for creating and maintaining critical daily, biweekly, and monthly reports, supporting executive decision-making, and partnering with Accounting and Revenue Cycle teams to drive financial performance and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Financial Reporting & Analysis</strong></p><ul><li>Prepare and distribute <strong>daily productivity reports</strong> to monitor operational performance across departments</li><li>Produce and analyze <strong>biweekly productivity reports</strong>, highlighting trends and opportunities for improvement</li><li>Generate <strong>daily D&FP (Discharges & Financial Performance) reports</strong> to support leadership visibility</li><li>Develop and compile the <strong>monthly Board package</strong>, including financial summaries, key metrics, and variance analysis</li><li>Perform <strong>waterfall analysis</strong> to explain financial and volume variances across reporting periods</li><li>Prepare <strong>post-close departmental expense analyses</strong>, identifying variances against budget and prior periods</li></ul><p><strong>Operational & Cash Reporting</strong></p><ul><li>Produce and maintain the <strong>daily cash report</strong>, ensuring accurate tracking of inflows, outflows, and liquidity</li><li>Build and maintain dashboards, including the <strong>Admitting Dashboard</strong>, to support front-end operations and throughput metrics</li></ul><p><strong>Revenue Cycle Support</strong></p><ul><li>Partner closely with the Revenue Cycle team to:</li><li>Support ongoing financial and operational initiatives</li><li>Assist with <strong>Revenue Cycle reporting</strong>, including interpreting, validating, and enhancing existing reports</li><li>Analyze and manipulate data structures to improve reporting accuracy and usability</li><li>Leverage prior <strong>Revenue Cycle experience</strong> to identify optimization opportunities and improve financial outcomes</li></ul><p><strong>Accounting & Labor Support</strong></p><ul><li>Provide <strong>contract labor reporting and analysis support</strong> to the Accounting team</li><li>Ensure alignment of financial data between operational reports and the general ledger</li></ul><p><br></p>