<p>Our client is a growing managed IT services provider and is seeking a <strong>Director of Technical Operations</strong> to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving.</p><p>This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution.</p><p>About Our Client</p><p>Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner.</p><p><br></p><p>Key Responsibilities</p><ul><li>Own service delivery performance through KPIs, scorecards, and meeting cadence</li><li>Enforce escalation paths; serve as final internal escalation before executive involvement</li><li>Provide technical leadership on complex or stalled issues</li><li>Drive root-cause analysis and eliminate repeat problems</li><li>Maintain and evolve technical standards (identity, endpoint, security, backup, networking)</li><li>Own tool governance across PSA, RMM, documentation, security, and backup platforms</li><li>Improve onboarding efficiency and documentation quality</li><li>Develop team capability through coaching, training, and performance management</li><li>Partner with Customer Success and Sales/Marketing to support growth and retention</li></ul><p>Required Experience</p><ul><li>7+ years in a <strong>managed services (MSP) environment</strong></li><li>3+ years leading service delivery or operations at manager or director level</li><li>Proven success running accountability systems (KPIs, standards, performance conversations)</li><li>Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking</li></ul>
<p>We are looking for a Senior Financial Analyst Consultant to join our team on a long-term engagement. This onsite role is located in Southfield, Michigan, and offers an exciting opportunity to contribute to financial planning, analysis, and reporting within a dynamic industry. The ideal candidate will have strong expertise in financial modeling, variance analysis, and advanced systems experience, particularly with OneStream.</p><p><br></p><p>The day-to-day responsibilities include: </p><p><br></p><p>• Lead annual financial planning and monthly or quarterly forecasting processes, ensuring accurate revenue and expense projections.</p><p>• Develop and maintain complex financial models to identify trends, variances, and opportunities for improvement.</p><p>• Prepare comprehensive management reporting packages, including dashboards and operational updates, to support decision-making.</p><p>• Utilize deep expertise in OneStream to create and manage reporting solutions, going beyond basic data pulling to deliver actionable insights.</p><p>• Build centralized reporting systems and distribute timely, accurate reports to stakeholders.</p><p>• Perform data reconciliation processes to verify the accuracy of financial information.</p><p>• Conduct ad hoc financial analyses and address queries during budgeting and forecasting cycles.</p><p>• Drive automation and implement process improvements across financial planning and analysis functions.</p><p>• Support stakeholders with detailed financial insights and recommendations to enhance operational performance.</p>
<p>Commercial Analyst</p><p><strong>Location:</strong> Plymouth Area</p><p> <strong>Reports To:</strong> Senior Commercial Leadership</p><p> <strong>Status:</strong> Exempt</p><p>Our client is a <strong>large, Tier One manufacturing supplier</strong> with a long-standing reputation for quality, innovation, and operational excellence. The organization is known for its <strong>collaborative culture, high employee morale, and long-tenured workforce</strong>, offering employees the opportunity to <strong>grow and advance based on performance and merit</strong>. Excellent benefits and leadership stability make this an employer of choice.</p><p>Position Overview</p><p>The Commercial Analyst plays a critical role supporting <strong>pricing strategy, customer quotations, and commercial program finance</strong> for both new business awards and existing customer programs. This role develops and maintains <strong>complex cost and financial models</strong> to ensure profitability targets are achieved while supporting competitive customer pricing in a fast-paced manufacturing environment.</p><p>Key Responsibilities</p><ul><li>Develop and maintain <strong>detailed cost, pricing, and profitability models</strong> to support customer quotations, RFQs, and program awards</li><li>Analyze pricing impacts related to <strong>raw material indices, surcharges, engineering changes, and value initiatives</strong></li><li>Support <strong>commercial and program finance activities</strong> for new launches and ongoing production programs</li><li>Prepare margin analysis, contribution analysis, and scenario modeling to support management decision-making</li><li>Review bills of material, routings, and manufacturing assumptions to validate cost accuracy</li><li>Partner cross-functionally with Sales, Engineering, Operations, and Finance to align pricing with profitability objectives</li><li>Track customer pricing agreements and ensure alignment with internal systems and approvals</li><li>Provide reporting on pricing trends, risks, recovery opportunities, and program financial performance</li></ul><p>If you have questions or would like more information, please call Jeff Sokolowski at (248)365-6151. </p><p><br></p>
We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
