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17 results for Communications Manager in Detroit, MI

Project Manager

Livonia, MI
onsite
Permanent / Full Time
80000.00 - 95000.00 USD / Yearly
Our client is seeking an Internal Business Systems Project Manager to own and optimize its Atlassian ecosystem while leading internal business systems initiatives across the organization. This is a newly created position driven by company growth and is focused exclusively on internal operations; there are no customer-facing responsibilities. Unlike a traditional Project Manager, this role is centered on improving how work flows across the business. The successful candidate will partner with stakeholders across Operations, Sales, Finance, IT, and leadership to optimize processes, increase project visibility, and ensure teams are leveraging Jira and Confluence effectively.This is an excellent opportunity for someone with strong hands-on experience administering and optimizing the Atlassian suite who is looking to expand their impact within an organization's internal project management function.ResponsibilitiesBusiness Systems & Process Improvement<ul><li>Own and continuously improve the organization's internal Atlassian environment to support business initiatives.</li><li>Partner with business leaders to understand operational needs and translate them into scalable Jira workflows and project structures.</li><li>Design and optimize workflows, issue types, boards, dashboards, and reporting to improve visibility and execution across departments.</li><li>Drive consistency in how projects, initiatives, and work requests are managed throughout the organization.</li><li>Identify opportunities to improve efficiency through workflow optimization and process standardization.</li></ul>Internal Project Management<ul><li>Lead internal cross-functional initiatives involving business systems, operational improvements, and process enhancements.</li><li>Coordinate projects across departments while managing priorities, timelines, risks, and dependencies.</li><li>Facilitate project planning sessions, stakeholder meetings, and status updates.</li><li>Maintain project documentation including project plans, decision logs, requirements, and process documentation.</li><li>Provide leadership with clear visibility into project health, priorities, and progress.</li></ul>Atlassian Platform Ownership<ul><li>Serve as the organization's primary functional expert for the Atlassian platform.</li><li>Configure and maintain Jira projects, workflows, issue types, dashboards, filters, boards, and reporting.</li><li>Optimize the use of:</li><li>Jira Project Discovery</li><li>Jira Service Management</li><li>Confluence</li><li>Establish best practices, governance, and consistent usage across business teams.</li><li>Partner with IT on technical implementation while owning the business configuration, structure, and overall platform strategy.</li><li>Train and coach internal users on Atlassian best practices and platform adoption.</li></ul>
2026-07-09T13:28:44Z

Help Desk Manager

Romulus, MI
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence. Key Responsibilities<ul><li>Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.</li><li>Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.</li><li>Implement and optimize ITSM processes, including incident, request, problem, and change management.</li><li>Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.</li><li>Develop and maintain knowledge base articles, SOPs, and technical documentation.</li><li>Track service desk KPIs and use reporting to identify trends and drive operational improvements.</li><li>Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.</li><li>Support multiple U.S. and Canadian locations with occasional travel as needed.</li></ul> Qualifications<ul><li>5+ years of IT Service Desk or Help Desk leadership experience.</li><li>Experience implementing or improving ITSM processes and ticketing platforms.</li><li>Proven success leading technical support teams and developing staff.</li><li>Strong organizational, communication, and customer service skills.</li><li>Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.</li><li>ITIL certification or equivalent experience is a plus.</li><li>Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.</li></ul> Why This Opportunity?This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
2026-07-13T20:48:35Z

Tax Director/Manager - Corporate

Troy, MI
onsite
Permanent / Full Time
140000.00 - 175000.00 USD / Yearly
A well-established and highly respected wealth management firm in the Metro Detroit area is seeking an experienced Tax Manager or Senior Tax Accountant to join our growing team. This is an excellent opportunity for a tax detail oriented who enjoys working directly with high-net-worth individuals, families, trusts, and closely held businesses while collaborating with financial advisors to deliver comprehensive tax planning strategies. This role is ideal for someone looking for a stable, client-focused environment with strong long-term career potential, excellent benefits, and a competitive compensation package. Position Overview The Tax Manager / Senior Tax Accountant will be responsible for the preparation and review of client tax returns, proactive tax planning, and ongoing client advisory services. The successful candidate will work closely with wealth advisors and clients to identify opportunities that minimize tax liabilities and support long-term financial goals. This position does not initially include staff supervision responsibilities, allowing the individual to remain focused on client service, tax compliance, and planning. Key Responsibilities Prepare and review federal, state, and local tax returns for: High-net-worth individuals Trusts and estates Small businesses and closely held entities Provide year-round tax planning and advisory services to clients Identify tax-saving opportunities and develop strategic tax solutions Analyze client financial information and ensure compliance with tax regulations Research tax issues and communicate recommendations to clients and advisors Coordinate with wealth management professionals to deliver integrated financial and tax planning solutions Assist clients with tax notices and other compliance-related matters Maintain current knowledge of federal, state, and local tax laws Work Schedule 50–60 hours per week during tax season Return to a standard detail oriented schedule outside of tax season 100% in-office position
2026-07-20T15:49:56Z

FP& A Manager

Troy, MI
remote
Temporary to Hire
55.41 - 64.16 USD / Hourly
We are looking for an FP& A Manager Consultant to join a construction and contractor organization in Troy, Michigan for a long-term engagement. This role is ideal for a finance specialist who combines strong planning and analysis expertise with advanced Excel capabilities to improve reporting quality, streamline workflows, and support informed business decisions. The position will play a key role in budgeting, modeling, and financial analysis while partnering with teams that rely on accurate data and scalable processes. The day-to-day responsibilities include: • Lead financial planning activities, including budgeting, forecasting, and ongoing performance analysis to support operational and leadership decision-making.• Build, refine, and maintain complex Excel-based models, reports, and dashboards that increase efficiency and improve the reliability of financial insights.• Analyze large sets of financial and operational data to identify trends, risks, and opportunities that influence business performance.• Develop streamlined spreadsheet tools through advanced formulas, automation techniques, and macro creation to reduce manual work and strengthen reporting processes.• Partner with stakeholders across the business to evaluate results, explain variances, and provide recommendations grounded in financial analysis.• Support structural and process enhancements within the finance function by introducing more organized and scalable reporting methods.• Contribute to system-related finance initiatives, including assisting with data preparation, validation, and adoption as reporting processes evolve over time.• Produce clear and accurate financial presentations and management reports for monthly, quarterly, and annual planning cycles.
2026-07-17T15:58:43Z

Accounting Manager/Supervisor

Birmingham, MI
onsite
Permanent / Full Time
110000.00 - 130000.00 USD / Yearly
Bill Watts at Robert Half is partnering with a growing commercial real estate company who is seeking a Finance & Accounting Manager to lead core accounting operations, financial reporting, and portfolio-level analysis for their portfolio of commercial properties. This role requires a hands-on accounting leader with a strong foundation in public accounting and experience supporting real estate or property management operations. The ideal candidate will bring technical accounting expertise, process discipline, and the ability to partner with operations and leadership to drive financial performance across the property portfolio. Key Responsibilities<ul><li>Oversee all aspects of day-to-day accounting operations, including general ledger, AP/AR, payroll, and month-end close</li><li>Prepare and review monthly, quarterly, and annual financial statements in accordance with GAAP</li><li>Manage accounting for a portfolio of commercial properties, including tenant billings, CAM reconciliations, and lease accounting (ASC 842)</li><li>Lead the month-end and year-end close process, ensuring accuracy and timeliness</li><li>Coordinate and manage external audits, tax filings, and compliance requirements</li><li>Develop and maintain internal controls, accounting policies, and procedures</li><li>Partner with asset management and property operations teams to support budgeting, forecasting, and variance analysis</li><li>Analyze property-level financial performance, including NOI, cash flow, and operating metrics</li><li>Support lender reporting requirements and investor reporting as needed</li><li>Identify opportunities to improve processes, systems, and reporting capabilities</li><li>Mentor and develop accounting staff as the team grows</li></ul>Preferred Experience<ul><li>Experience working with commercial property portfolios (office, retail, industrial, or mixed-use)</li><li>Background supporting audits, tax compliance, and investor reporting</li><li>Exposure to job costing, capital projects, and development accounting</li><li>ERP system implementation or process improvement initiatives</li></ul>
2026-06-25T19:34:06Z

Senior Marketing Manager

Livonia, MI
onsite
Permanent / Full Time
100000.00 - 110000.00 USD / Yearly
We’re partnering with an industry leading building-materials client looking to bring on a Marketing Leader focused on a high-growth, contractor-facing channel across a multi-location distribution network.This is a hands-on, high-impact role where you’ll own marketing strategy and execution for a nationwide contractor distribution channel—driving engagement with contractors, installers, and trade professionals across 50+ locations nationwide. Job Duties:<ul><li>Lead marketing strategy and execution for a contractor pro services channel</li><li>Drive local and national marketing campaigns that increase traffic, awareness, and sales across branch locations</li><li>Plan and execute events and trade shows (regional + national)</li><li>Support local branch marketing activations and sales promotions</li><li>Create and manage social media and digital campaigns targeting contractors</li><li>Develop email marketing and HubSpot CRM campaigns</li><li>Design in-store signage, marketing, and promotional materials using Canva</li><li>Partner with sales, product, and supplier teams to launch and promote product lines</li><li>Manage vendor relationships and co-marketing initiatives</li><li>Oversee content creation and execution across internal and external teams</li><li>Track and optimize campaign performance</li></ul>Why This Opportunity Stands Out<ul><li>Work for an industry leading company, with the most uniqueness, resources, and scale of all other competitors in this space</li><li>Highly visible role working directly with sales, product, and leadership teams</li><li>Blend of field marketing, events, digital, and channel strategy</li><li>Opportunity to shape and grow a rapidly evolving business segment</li><li>Flexible location: Michigan or California (relocation support available)</li><li>Clear path for growth as the function continues to expand</li></ul>
2026-07-02T17:30:09Z

Accounting Manager

Detroit, MI
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
We are looking for an experienced Accounting Manager to lead core accounting operations for a mission-driven organization in Detroit, Michigan. This position will oversee daily financial activities, support accurate and timely reporting, and help ensure compliance across grant-funded and nonprofit accounting functions. The ideal candidate brings strong technical accounting knowledge, hands-on leadership experience, and the ability to collaborate effectively across teams. Responsibilities: • Direct the monthly close process, ensuring financial records are completed accurately and on schedule. • Manage general ledger activity, including journal entries, reconciliations, and review of account balances. • Oversee grant-related accounting to support proper tracking, reporting, and compliance with funding requirements. • Prepare and review financial information used for internal reporting, budgeting, and external audit support. • Lead nonprofit budgeting activities by monitoring actual results, analyzing variances, and coordinating with stakeholders. • Supervise accounting staff, provide day-to-day guidance, and support the development of a productive team environment. • Partner with internal departments to resolve accounting issues and improve the flow of financial information. • Support audit readiness by maintaining organized documentation and responding to requests related to financial statement reviews.
2026-07-17T15:48:45Z

Internal Audit Manager/Director

Grand Blanc, MI
onsite
Permanent / Full Time
110000.00 - 120000.00 USD / Yearly
We are looking for an experienced Internal Audit Manager to lead a risk-focused audit function supporting a financial services environment in Michigan. This role will oversee audit planning, strengthen internal control practices, and provide meaningful guidance to leadership and governance stakeholders. The ideal candidate brings a strong foundation in audit leadership, sound knowledge of regulatory and operational risk, and the ability to communicate findings clearly to executive audiences. Responsibilities:• Lead the internal audit program by developing risk-based audit plans that address financial, operational, compliance, and technology exposures.• Direct audit engagements from planning through reporting, ensuring reviews are thorough, well-documented, and aligned with industry standards.• Present audit results, control observations, and practical recommendations to senior leadership and the audit committee with clarity and confidence.• Evaluate internal controls across key business processes and recommend improvements that strengthen governance, accountability, and risk mitigation.• Assess exposure related to banking and financial services activities, including compliance, financial reporting, conduct, and Bank Secrecy Act considerations.• Partner with business leaders to perform risk assessments and prioritize audit activity based on emerging issues, regulatory expectations, and organizational impact.• Support oversight of governance, risk, and compliance practices, including coordination with enterprise risk and IT risk stakeholders when appropriate.• Guide and develop audit team members or early-career staff while promoting consistent execution, sound judgment, and high-quality deliverables.• Participate in limited travel as needed to support audit activities, stakeholder meetings, and related oversight responsibilities.
2026-07-14T23:53:40Z

VP/Director of Finance

Madison Heights, MI
onsite
Permanent / Full Time
160000.00 - 190000.00 USD / Yearly
Bill Watts is partnering with a growing defense contracting manufacturer who is looking to directly hiring a Director of Finance with the ability to grow into a CFO! The Director of Finance will lead all accounting and financial reporting activities for a defense manufacturing organization, ensuring compliance with U.S. GAAP, FAR, CAS, and applicable government contracting regulations. This role requires deep, hands-on experience within defense/aerospace manufacturing environments, with expertise in cost accounting, government audits, and complex contract structures. The Director of Finance will partner with operations, program management, and executive leadership to support financial performance, compliance, and strategic decision-making.Key Responsibilities<ul><li>Lead all accounting operations, including general ledger, cost accounting, inventory, revenue recognition, and financial reporting</li><li>Ensure full compliance with FAR, CAS, and DCAA requirements; serve as primary liaison for government audits and reviews</li><li>Oversee month-end and year-end close processes, ensuring accuracy and timeliness</li><li>Manage project and contract accounting (e.g., cost-plus, fixed-price, T& M contracts)</li><li>Develop and maintain standard costing systems, including variance analysis for manufacturing operations</li><li>Oversee inventory accounting, including WIP, raw materials, and finished goods within a regulated manufacturing environment</li><li>Drive preparation of internal and external financial statements in accordance with GAAP</li><li>Support FP& A by partnering on budgeting, forecasting, and long-term planning</li><li>Implement and maintain strong internal controls aligned with SOX or government compliance expectations</li><li>Collaborate with supply chain and operations on cost control, margin analysis, and efficiency initiatives</li><li>Lead and develop accounting team; establish best practices and continuous improvement initiatives</li><li>Support ERP system optimization (e.g., Oracle, SAP, Deltek, or similar systems commonly used in defense manufacturing)</li><li>Ensure proper accounting treatment for government-funded R& D, capital projects, and indirect rate structures</li></ul> Preferred Qualifications<ul><li>Experience working in a mid-to-large defense contractor environment</li><li>Exposure to ITAR/EAR compliance considerations</li><li>Experience supporting or leading ERP implementations or system upgrades</li><li>MBA or advanced degree</li></ul>Key Competencies<ul><li>Strong technical accounting and regulatory expertise</li><li>High attention to detail and commitment to compliance</li><li>Ability to operate in a highly regulated, audit-intensive environment</li><li>Excellent communication skills, particularly with executive leadership and auditors</li><li>Strategic mindset with hands-on execution capability</li><li>Ability to partner cross-functionally with engineering, operations, and program management</li></ul>
2026-06-25T19:18:40Z

Director of Marketing

Southfield, MI
onsite
Permanent / Full Time
110000.00 - 135000.00 USD / Yearly
We are looking for a strategic and hands-on marketing leader to guide brand growth and lead generation efforts for our client in Southfield, Michigan. This role will shape multi-channel marketing programs, strengthen community and client relationships, and use performance data to improve web and lead conversion results. The ideal candidate brings strong consumer-facing marketing experience, digital expertise, and the ability to lead both people and external partners while staying closely involved in execution. Apply today if you are local to Southfield and have 5+ years of experience in D2C lead generation and lead conversion in marketing. Responsibilities:• Design and lead marketing initiatives that increase lead volume through former-client outreach, referral development, and database-driven campaigns.• Build and maintain productive relationships with internal stakeholders and local organizations to expand visibility and support community engagement efforts.• Direct digital marketing programs across paid search, local service advertising, business profile optimization, content creation, social media, streaming media, and other online channels.• Oversee outside agencies and media or production partners, set clear performance expectations, and evaluate results to ensure strong return on investment.• Coach and support a small marketing team, providing direction, feedback, and development opportunities that strengthen day-to-day execution.• Analyze lead and campaign performance using platforms such as HubSpot and Google Analytics to improve attribution and inform future decisions.• Partner with leadership to create marketing strategy, translate business goals into actionable plans, and contribute practical insight during planning discussions.• Stay actively involved in campaign execution, ensuring strategic priorities are carried through to launch, optimization, and reporting.
2026-07-24T15:18:45Z

Head of Product & Business Operations

Troy, MI
onsite
Permanent / Full Time
100000.00 - 150000.00 USD / Yearly
We are looking for a strategic and commercially minded leader to guide the direction and growth of a SaaS business focused on real-time inventory and asset management. Based in Troy, Michigan, this role will oversee product vision, operational performance, technology alignment, and market expansion for a flagship software offering. The position is ideal for an executive who wants to shape business outcomes end to end while building a high-performing organization around an enterprise software platform. Responsibilities:• Define and lead the long-term product and business strategy for the company’s core software platform, aligning market needs with growth objectives.• Own commercial performance by driving revenue expansion, improving profitability, and managing overall business results for the product line.• Direct cross-functional teams across product management, engineering, operations, and go-to-market functions to deliver scalable business outcomes.• Guide product roadmap decisions through customer insights, market analysis, and competitive positioning to strengthen the platform’s value in the market.• Oversee the development and evolution of cloud-based software capabilities to support performance, reliability, and future growth.• Establish pricing, packaging, and commercialization approaches that support recurring revenue and sustainable customer adoption.• Build strong relationships with customers, executives, and external stakeholders to represent the business and influence strategic decisions.• Develop organizational capabilities by mentoring leaders, shaping team structure, and fostering accountability across the software business.
2026-07-10T14:03:58Z

Director of HR

Toledo, OH
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
Robert Half Talent Solutions' direct hire team has partnered with a Toledo-based, mission driven, organization as they look for an experienced HR leader to join their team. As the successful candidate, you will lead the HR function and oversee key areas including employee relations, labor relations, compensation, benefits, compliance, workers’ compensation, leave administration, recruitment, and onboarding. Key Responsibilities<ul><li>Lead and manage all HR operations, policies, and programs.</li><li>Oversee recruitment, onboarding, retention, performance management, compensation, and benefits.</li><li>Develop and recommend compensation strategies aligned with organizational needs.</li><li>Direct labor relations activities, including collective bargaining administration, contract negotiations, grievance processes, and employee investigations.</li><li>Ensure compliance with employment laws and regulations.</li><li>Oversee health and welfare benefits strategy, design, communication, and administration.</li><li>Maintain HR records, reporting, and department procedures, while driving continuous improvement.</li><li>Build, lead, and develop the HR team to support organizational goals.</li><li>Provide strong, professional leadership and model organizational values.</li><li>Manage performance evaluations, disciplinary processes, and departmental budgeting responsibilities.</li></ul>Interested in this direct hire opportunity? Apply now and let's chat!
2026-06-24T11:33:44Z

Product Manager

Brighton, MI
onsite
Permanent / Full Time
95000.00 - 120000.00 USD / Yearly
We’re partnering with a fast-growing financial services organization in Brighton, MI looking to permanent a Product Strategy Leader to define and lead the direction of their consumer and business product portfolio. This is a newly created, highly visible role, offering the rare opportunity to build product strategy from the ground up and play a central role in how the organization grows, innovates, and serves its customers. This role will lead the strategy, development, and evolution of consumer and business financial product solutions. You’ll evaluate the current product portfolio, identify gaps and white space, and build a forward-looking roadmap that aligns with business goals and member needs. You’ll work at the intersection of product, marketing, lending, digital, analytics, and executive leadership, helping bring new ideas to life and ensuring products are impactful, competitive, and built for long-term growth. Job Duties: Create and drive a comprehensive product strategy and multi-year roadmap aligned to growth priorities and customer expectations Own the full product lifecycle — from ideation and business case through launch, optimization, and retirement Evaluate existing financial services products and recommend improvements to strengthen competitiveness and customer experience Identify opportunities to attract new clients and deepen relationships through product innovation, bundling, and customer‑focused design Partner cross-functionally with digital, tech, operations, compliance, marketing, and analytics to deliver seamless product experiences Use market research, competitive insights, member behavior, and performance data to guide decisions and prioritize initiatives Define success metrics, monitor performance, and continuously refine the product strategy Develop products that remove friction, improve accessibility, and support long-term financial well-being
2026-07-02T17:30:09Z

Administrative Assistant

Howell, MI
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
We are looking for a dependable Administrative Assistant to support a busy CPA firm in Howell, Michigan. This Contract position is well suited for someone who brings strong organization, professionalism, and attention to detail to daily office operations. The role will help keep administrative processes on track by coordinating schedules, maintaining records, and assisting with client-facing and internal documentation. Responsibilities:• Support partners, managers, and accounting staff with day-to-day administrative tasks that keep the office operating efficiently.• Maintain accurate client records through timely data entry, file updates, and careful document organization.• Coordinate calendars, arrange meetings, and manage appointments to support staff schedules and client needs.• Draft, format, and review correspondence, reports, and other business documents for clarity and accuracy.• Assist with assembling and organizing tax documentation, audit materials, and financial statement files.• Process invoices, expense submissions, and payment-related paperwork in a timely and accurate manner.• Help manage office logistics by monitoring supply levels and arranging service support when needed, including IT coordination.• Uphold organized filing practices and handle sensitive information in accordance with confidentiality and data security standards.
2026-07-15T13:33:40Z

IT Contracts Manager

Grand Blanc, MI
onsite
Temporary to Hire
35.00 - 40.00 USD / Hourly
We are looking for an IT Contracts Manager to join our team in Grand Blanc, Michigan in a contract-to-permanent capacity. This role focuses on overseeing technology-related agreements, guiding contract administration activities, and helping ensure terms align with organizational standards, legal requirements, and operational needs. The position works closely with internal stakeholders and external vendors to support the purchase and ongoing management of IT products and services. Success in this role requires strong judgment, attention to detail, and the ability to manage multiple agreement workflows in a fast-paced environment. Responsibilities: • Evaluate a broad range of IT agreements, including software, consulting, master services, hosting, maintenance, and support contracts, to confirm accuracy, completeness, and compliance. • Administer the full contract lifecycle by organizing records, maintaining documentation, and ensuring executed materials are properly stored and accessible. • Monitor technology assets such as software licenses and hardware inventories to support accurate tracking and contract alignment. • Create and refine contract administration procedures that support policy compliance and improve consistency across IT purchasing activities. • Partner with business leaders, legal, compliance, and supply chain teams to review terms, resolve issues, and support negotiations with vendors. • Manage contract modifications by coordinating amendments, addenda, quotes, proposals, and work orders tied to ongoing technology services. • Communicate agreement updates to stakeholders, facilitate contract-related meetings, and help teams stay informed on document status and next steps. • Prepare recurring status reports that summarize active, pending, and completed IT agreements, including supporting details for documents in progress or fully executed. • Assist with onboarding new technology agreements by supporting due diligence activities and related authorization or billing documentation as needed.
2026-07-10T16:18:41Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T19:08:42Z

Collections Specialist

Wixom, MI
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
We are looking for a Collections Specialist to support accounts receivable operations and help maintain healthy customer account balances in Wixom, Michigan. This position focuses on following up on past-due invoices, keeping account information current, and working across teams to resolve payment issues efficiently. The ideal candidate brings a strong understanding of collection practices, sound judgment, and an attentive approach to customer communication. Responsibilities: • Track outstanding balances by reviewing aging data and taking timely action on overdue customer accounts. • Document collection outreach, payment updates, and account changes to keep records complete and accurate. • Process incoming customer payments and reconcile activity within the accounts receivable subledger. • Work with managers and internal partners to address sensitive, disputed, or high-exposure accounts. • Oversee customer hold status by coordinating with sales and leadership on account standing and recommended actions. • Support period-end accounting tasks tied to receivables, including month-end and year-end close activities. • Protect the accuracy of financial information by maintaining complete records that follow company standards. • Handle customer financial details with discretion while upholding data confidentiality and integrity. • Recommend practical improvements that strengthen collection workflows and increase operational efficiency.
2026-07-14T14:08:44Z