<p>Jenny Bour with Robert Half is working with a growing law firm that is looking for an accomplished <strong>Chief Operating Officer</strong> to lead business operations for a services environment in Erie, Pennsylvania. This COO role oversees core administrative functions, strengthens financial and people operations, and supports the organization’s long-term growth. The ideal COO candidate brings strong leadership judgment, operational discipline, and the ability to improve processes while maintaining a high standard of service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Direct the day-to-day business operations of the office, ensuring administrative, financial, and personnel functions run efficiently and align with organizational goals.</li><li>Guide budgeting, reporting, and financial performance analysis, using data to support sound decision-making and operational planning.</li><li>Oversee human resources administration, including staff supervision, policy implementation, and support for employee performance and development.</li><li>Evaluate operational challenges, recommend practical solutions, and lead initiatives that improve workflow, accountability, and service quality.</li><li>Partner with leadership to manage practice-related operations and help shape strategies that support growth and stability.</li><li>Contribute to community outreach and marketing efforts that strengthen the organization’s visibility and presence.</li><li>Monitor office systems and business tools, and support changes to operational processes or software platforms when needed.</li><li>Provide leadership across teams, delegate effectively, and maintain responsiveness during periods that require evening or weekend support.</li></ul>