We are looking for a skilled Help Desk Analyst I to provide Tier 1 technical support for our team in Des Moines, Iowa. In this role, you will assist with troubleshooting hardware, software, and network connectivity issues while offering exceptional customer service to internal users. This is a Contract-to-Permanent position, offering an opportunity to grow your technical expertise in a dynamic work environment.<br><br>Responsibilities:<br>• Deliver Tier 1 help desk support, addressing user inquiries and resolving technical issues efficiently.<br>• Troubleshoot hardware problems, including diagnosing and repairing computer systems and peripherals.<br>• Provide software support, including installing, uninstalling, and offering basic guidance on internal applications.<br>• Manage user accounts within a hybrid Active Directory environment, including password resets, account unlocks, and access rights adjustments.<br>• Resolve Office 365-related issues, ensuring smooth operation of applications and user accounts.<br>• Address network connectivity problems, including troubleshooting IP configurations and basic Cisco Meraki network setups.<br>• Utilize the Freshdesk ticketing system or similar platforms to track, prioritize, and resolve approximately 475 tickets per month.<br>• Assist with the internal document management system, offering training and support during system upgrades and transitions.<br>• Learn and provide support for Citrix, Cisco Meraki switches, and Cisco firewalls as needed, with training provided.<br>• Collaborate with team members to ensure timely resolution of technical issues and maintain high user satisfaction.
Position: IT Support Specialist -- Direct Hire Permanent<br>Location: Greater Ames Area -- HYBRID<br>Salary: up to $55,000 base annual salary + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Are you an early-career IT professional looking for a role where you can learn, grow, and be mentored by a truly exceptional leader? This is your chance to join a growing IT team led by a collaborative, hands-on manager who’s known for developing talent and helping team members advance their careers.<br>This role offers the perfect blend of technical challenge, professional development, and mentorship. You’ll gain exposure to enterprise IT systems—including Microsoft 365, networking, ERP platforms, and cloud tools—while contributing to a team that values innovation, support, and continuous learning.<br>Why You’ll Love This Role:<br>• Mentorship-Driven Leadership: Work with a manager who leads by example, shares knowledge freely, and has a track record of helping team members grow into senior roles.<br>• Career Advancement: Build your skills across multiple technologies and take on increasing responsibilities as you grow.<br>• Flexible Work Environment: Enjoy a hybrid schedule with a mix of onsite collaboration and remote flexibility.<br>What You’ll Do:<br>• Serve as the first point of contact for technical support across Windows, Microsoft 365, networking, and ERP systems.<br>• Manage the IT ticket queue, triage issues, and provide Tier 1 support.<br>• Assist with account setup, password resets, MFA, and access requests.<br>• Deploy workstations, peripherals, and AV equipment.<br>• Support ERP user access and printing issues.<br>• Maintain IT documentation, SOPs, and a searchable knowledge base.<br>• Track IT assets and coordinate vendor repairs.<br><br>• What You Bring:<br>• 1–2 years of Help Desk or Desktop Support experience, or relevant certifications/training.<br>• Familiarity with Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking (TCP/IP, DNS, DHCP, VPN).<br>• Strong communication skills and a customer-first mindset.<br><br>Bonus Points For:<br>• Associate’s degree in IT or related field.<br>• Experience with Intune, Azure, Windows Server, or ERP.<br>• Certifications like CompTIA A+, Network+, or Microsoft Fundamentals.<br><br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Position: SENIOR CDP DATA ANALYST - Help Build a Smarter Connected Digital Experience<br>Location: REMOTE<br>Salary: UP TO $140K + EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A nationally recognized company with a long history of success is launching a bold new digital initiative—and this is your opportunity to help shape it from the ground up.<br>This newly formed department is building a mobile-first product from scratch. It’s a greenfield, 0-to-1 launch with the pace and creativity of a startup, backed by the resources and stability of a Fortune 500 parent. The first MVP is nearing launch, and we’re assembling a team of 20 innovators to bring it to life.<br>As a Senior CDP Data Analyst, you’ll be a key player in designing and evolving a custom-built Customer Data Platform. Your work will unify customer insights across systems and empower smarter, faster decision-making across the organization.<br>What You’ll Be Doing<br> • Collaborate with data engineers, architects, and business stakeholders to define data requirements and use cases.<br> • Design data models and integration logic to support a unified customer view.<br> • Analyze customer behavior across platforms to uncover insights and segmentation opportunities.<br> • Build dashboards and visualizations that drive strategic decisions.<br> • Ensure data quality, consistency, and governance across the Customer Data Platform.<br> • Translate business needs into technical specifications and support iterative development.<br> • Advocate for data best practices and help standardize customer metrics across teams.<br>What You Bring<br> • 5+ years of experience in data analysis, with a focus on customer data and cross-platform integration.<br> • Advanced skills in SQL and Python, R, or similar languages.<br> • Experience with data visualization tools like Power BI or Tableau.<br> • Familiarity with cloud data platforms (Azure, AWS, GCP) and modern data warehousing.<br> • Strong communication skills and ability to work across technical and non-technical teams.<br> • Bonus: Experience with customer journey analytics, segmentation modeling, personalization strategies, and data privacy frameworks (GDPR, CCPA).<br>Why Join Now?<br> • Be part of a ground-floor team shaping a transformative digital product.<br> • Work in a fast-paced, agile environment with full executive support.<br> • Influence how data drives decisions across a nationally recognized organization.<br> • Enjoy the freedom to innovate—without legacy constraints.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Position: SENIOR CDP DATA ANALYST - Help Build a Smarter Connected Digital Experience<br>Location: REMOTE<br>Salary: UP TO $140K + EXCEPTIONAL BENEFITS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>A nationally recognized company with a long history of success is launching a bold new digital initiative—and this is your opportunity to help shape it from the ground up.<br>This newly formed department is building a mobile-first product from scratch. It’s a greenfield, 0-to-1 launch with the pace and creativity of a startup, backed by the resources and stability of a Fortune 500 parent. The first MVP is nearing launch, and we’re assembling a team of 20 innovators to bring it to life.<br>As a Senior CDP Data Analyst, you’ll be a key player in designing and evolving a custom-built Customer Data Platform. Your work will unify customer insights across systems and empower smarter, faster decision-making across the organization.<br>What You’ll Be Doing<br> • Collaborate with data engineers, architects, and business stakeholders to define data requirements and use cases.<br> • Design data models and integration logic to support a unified customer view.<br> • Analyze customer behavior across platforms to uncover insights and segmentation opportunities.<br> • Build dashboards and visualizations that drive strategic decisions.<br> • Ensure data quality, consistency, and governance across the Customer Data Platform.<br> • Translate business needs into technical specifications and support iterative development.<br> • Advocate for data best practices and help standardize customer metrics across teams.<br>What You Bring<br> • 5+ years of experience in data analysis, with a focus on customer data and cross-platform integration.<br> • Advanced skills in SQL and Python, R, or similar languages.<br> • Experience with data visualization tools like Power BI or Tableau.<br> • Familiarity with cloud data platforms (Azure, AWS, GCP) and modern data warehousing.<br> • Strong communication skills and ability to work across technical and non-technical teams.<br> • Bonus: Experience with customer journey analytics, segmentation modeling, personalization strategies, and data privacy frameworks (GDPR, CCPA).<br>Why Join Now?<br> • Be part of a ground-floor team shaping a transformative digital product.<br> • Work in a fast-paced, agile environment with full executive support.<br> • Influence how data drives decisions across a nationally recognized organization.<br> • Enjoy the freedom to innovate—without legacy constraints.<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for an experienced Business Analyst to join our team in West Des Moines, Iowa. This is a long-term contract position where you will play a pivotal role in analyzing business processes, identifying gaps, and recommending solutions to enhance operational efficiency. The ideal candidate will bring strong expertise in Agile methodologies and tools like Atlassian Jira, along with a proven track record of successful collaboration across teams.<br><br>Responsibilities:<br>• Conduct comprehensive business analysis to identify process improvement opportunities and address operational gaps.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with project goals.<br>• Review and analyze documentation to validate accuracy and completeness.<br>• Utilize Agile Scrum methodologies to facilitate project planning and delivery.<br>• Perform gap analysis to identify discrepancies between current and desired business processes.<br>• Work closely with cross-functional teams to define solutions and implement changes.<br>• Manage and track project progress using tools like Atlassian Jira.<br>• Provide clear and concise reports and updates to stakeholders to ensure transparency and alignment.<br>• Act as a liaison between technical teams and business units to translate requirements effectively.<br>• Support quality assurance efforts by validating solutions against business requirements.
Position: Business Analyst / Project Manager - Manufacturing ERP<br> Location: Des Moines, IA - Onsite<br> Salary: up to $85,000 base annual salary plus exceptional benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> Are you a proactive problem-solver with ERP experience in a manufacturing environment? A leading company in Des Moines is seeking a Business Analyst / Project Manager to support a major ERP initiative. This is a permanent, onsite role with excellent benefits and growth potential.<br> What You’ll Do:<br> ○ Coordinate ERP-related tasks and timelines across departments<br> ○ Communicate with vendors and internal teams to ensure project milestones are met<br> ○ Document system customizations and changes<br> ○ Support operations teams (accounting, HR, purchasing, customer service)<br> What You Bring:<br> ○ ERP experience (any system)<br> ○ Background in manufacturing environments<br> ○ Strong communication, documentation, and organizational skills<br> ○ Ability to keep projects on track and stakeholders informed<br> Ready to lead from the ground floor of a major ERP transformation? Apply now and bring your ERP expertise to a team that values initiative and impact.<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for a Senior Business Analyst with expertise in risk management and derivatives to join our team in West Des Moines, Iowa. In this long-term contract role, you will collaborate with cross-functional teams to enhance and maintain system capabilities that support derivatives processes. This position offers a unique opportunity to drive system improvements while building subject-matter expertise in derivatives and related operations.<br><br>Responsibilities:<br>• Collaborate with technology teams using Agile methodologies to design and implement new or enhanced system functionalities.<br>• Analyze and document business requirements, process flows, and data interactions to ensure system efficiency.<br>• Manage and maintain the system backlog, ensuring features are well-documented and prioritized effectively.<br>• Plan and coordinate system development efforts, resolving roadblocks to achieve sprint and release objectives.<br>• Act as a liaison between business stakeholders and IT teams to oversee system maintenance and support activities.<br>• Monitor system performance regularly and identify opportunities for continuous improvement.<br>• Coordinate business processes related to derivatives, including portfolio onboarding, administration, and data management.<br>• Develop in-depth knowledge of derivatives systems and processes to support pre- and post-execution activities.<br>• Provide expertise to ensure seamless integration of systems and data across investment, risk, finance, and actuarial functions.
We are looking for a skilled Systems Engineer to join our team in Des Moines, Iowa. In this role, you will design, implement, and maintain robust systems that support business operations and ensure optimal performance. This position requires a strong technical background and expertise in various technologies to deliver innovative solutions.<br><br>Responsibilities:<br>• Develop, configure, and maintain systems utilizing Cisco, Citrix, and cloud-based technologies.<br>• Oversee the implementation and management of AWS and backup solutions to ensure data security and accessibility.<br>• Perform routine system monitoring and troubleshooting to optimize performance and resolve technical issues.<br>• Design and implement automation processes to streamline operations and enhance system efficiency.<br>• Collaborate with cross-functional teams to ensure seamless integration of Dell EMC technologies into existing infrastructure.<br>• Manage Active Directory environments, including user access and security configurations.<br>• Conduct AB testing to evaluate system updates and new technology implementations.<br>• Provide technical support and guidance to teams on best practices for system usage and maintenance.<br>• Document system configurations, processes, and procedures to maintain accurate records.<br>• Stay updated on emerging technologies and recommend improvements to enhance system capabilities.
<p>Help Desk Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! </p><p>Location: ONSITE DAILY DES MOINES, Iowa </p><p>Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>NO Sponsorship. At Least 1 year of PROFESSIONAL experience. </p><p>Why Join This Company? 💼</p><p>Do you love helping others and solving tech challenges? 🖥️ Are you an IT Support Professional who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!</p><p>📌 Expand your knowledge - Azure, O365</p><p>Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!</p><p>*****Contact Info: For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** My DIRECT EMAIL address is on my LinkedIN profile.*****</p><p>🛠️ What You Will Do: </p><p>Your day-to-day will include:</p><p>✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support</p><p>✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.</p><p>✔️ Ticketing Management System experience</p><p>✔️ Addressing High Volume of tickets 📋</p><p>✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.</p><p>✔️ Supporting Office 365 apps, Active Directory,</p><p>✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).</p><p>Must-Haves ✅</p><p>💡 1+ years Tier 1 Help Desk experience.</p><p>💡 O365 experience</p><p>💡 Solid hardware & software troubleshooting skills.</p><p>💡 Ticketing systems</p><p>💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.</p><p>PLUS’S: </p><p>🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls.</p><p> Azure</p><p>Soft Skills 💬 That Make You a Set Apart</p><p>🌟 A problem-solver with a can-do attitude. </p><p>Patient, & helps users feel at ease.</p><p>Apply? 📄</p><p>If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀</p><p>This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!</p><p>For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted to any client companies without your direct permission.</p>
We are looking for an experienced Business Analyst to join our team in West Des Moines, Iowa, within the life insurance industry. This Contract-to-long-term position offers an excellent opportunity to work on the Imaging team within IT Enterprise Applications, collaborating with cross-functional teams to deliver high-quality solutions. The ideal candidate will bring expertise in business analysis, process modeling, and agile methodologies to drive meaningful outcomes.<br><br>Responsibilities:<br>• Lead discovery and delivery phases by collaborating with Product, Architecture, Engineering, QA, and InfoSec teams to establish high standards for business analysis.<br>• Conduct detailed requirement elicitation and translate business objectives into actionable epics and user stories, including defining clear acceptance criteria.<br>• Analyze and document current and future-state processes, map data flows, and support integration specifications.<br>• Manage project scope, traceability, dependencies, and impact assessments to ensure successful value realization.<br>• Provide support for change control processes, defect triage, and release readiness activities.<br>• Develop audit-ready documentation aligned with security, privacy, and vendor compliance standards.<br>• Utilize tools such as Azure DevOps, Jira, Confluence, Visio, and Swagger/Postman to ensure efficient project delivery.<br>• Assist in improving legacy systems and contribute to modernization initiatives.<br>• Collaborate on imaging and document management platform projects, leveraging experience with tools such as OnBase, Kofax, or FileNet.<br>• Ensure alignment with agile methodologies, including Scrum, Kanban, and SAFe frameworks.
We are looking for a skilled Solutions Architect with expertise in ERP/CRM systems to join our team in West Des Moines, Iowa. This long-term contract position requires someone with a strong background in finance and accounting systems, coupled with advanced technical architecture skills. The role involves designing and implementing solutions that align with business strategies, ensuring seamless integration across platforms and systems.<br><br>Responsibilities:<br>• Design and oversee architecture solutions for ERP and CRM systems to meet strategic business objectives.<br>• Collaborate with stakeholders to analyze and address critical business needs and requirements.<br>• Provide leadership in transitioning legacy systems to modern cloud-based technologies.<br>• Develop and maintain roadmaps for application and infrastructure upgrades, ensuring long-term viability.<br>• Implement and enforce enterprise standards for development processes and system lifecycles.<br>• Conduct in-depth analysis and debugging of processes to identify opportunities for optimization.<br>• Partner with IT leaders to create business cases for transitioning to updated solutions.<br>• Drive innovation and adoption of cloud technologies, particularly AWS, across development teams.<br>• Create and maintain documentation that supports business processes and infrastructure standards.<br>• Mentor team members and provide guidance on architecture best practices and proof-of-concept development.
