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2 results for It Systems Analyst in Des Moines, IA

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-06-10T00:00:00Z

Business Analyst 2

West Des Moines, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Business Analyst 2 to join our team in West Des Moines, Iowa on a contract basis with the opportunity for a permanent position. In this role, you will work with internal partners and product stakeholders to translate business objectives into clear functional requirements for small to mid-sized initiatives. This position combines business analysis, documentation, and project coordination to support successful solution delivery throughout the product lifecycle. Responsibilities: • Partner with business units, stakeholders, and Product Owners to capture, clarify, and document technical and functional needs for assigned initiatives. • Create and maintain process flows, system documentation, and other analysis artifacts that support development and operational understanding. • Contribute to software delivery practices by preparing user stories, refining backlog items, and using project tools to keep work organized and traceable. • Coordinate project activities across teams, helping manage timelines, communications, dependencies, and follow-up actions. • Work closely with development teams to explain user requirements, answer questions, and support alignment from planning through implementation. • Perform gap analysis and document review to identify process improvements, business impacts, and solution considerations. • Facilitate discussions with internal customers and cross-functional teams to ensure requirements are complete, accurate, and validated. • Provide additional analytical or project support duties as needed to meet business objectives.
2026-05-27T00:00:00Z