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3 results for Help Desk Technician Ii in Des Moines, IA

IT Computer Operator Specialist

West Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Computer Operator Specialist to support overnight print operations and production monitoring for a leading life insurance organization in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who is comfortable working in a structured production environment, ensuring print jobs are executed accurately and delivered on time. The person in this role will oversee scheduled output, keep printing equipment supplied and running efficiently, and respond quickly when issues arise to minimize disruption. IMPORTANT: Hours from 6:00am – 3:30pm Monday – Thursday, and 6:00 am – 11:00am on Friday. Responsibilities:• Oversee scheduled production activity by monitoring job workflows and verifying that overnight output is processed according to plan.• Prepare printers for daily operation by selecting and loading the appropriate paper stock and materials for each assignment.• Launch, track, and complete print runs while confirming output quality and ensuring all required documents are produced accurately.• Remove finished materials from equipment, organize hard-copy output, and distribute printed documents to the appropriate destination.• Identify printing or scheduling problems, perform basic troubleshooting steps, and escalate incidents promptly when additional support is needed.• Use production and office applications to review work status, document issues, and maintain clear communication with team members and stakeholders.• Maintain dependable attendance, manage shift responsibilities efficiently, and contribute to a collaborative work environment focused on timely results.
2026-08-20T00:00:00Z

Desktop Support / Service Desk Analyst | IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
50000 - 75000 USD / Yearly
We are looking for a skilled, detail-oriented IT support specialist to join a team and provide responsive technical assistance to employees across a range of desktop and cloud-based technologies. This position offers the opportunity to support both onsite and remote users, resolve day-to-day technical issues, and contribute to a high-service IT environment. The ideal candidate brings strong troubleshooting ability, a service-oriented approach, and experience working with modern Microsoft tools and endpoint management platforms. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, software applications, and connectivity concerns in both Windows and macOS environments. • Diagnose and resolve issues involving Microsoft Azure, Intune, Microsoft 365, Google Workspace, user access, malware, and core networking services. • Provide both in-person and remote support while keeping users informed through clear communication and timely follow-up. • Manage user administration tasks across Active Directory, Azure AD, and Microsoft 365, including account setup, access changes, password support, and offboarding activities. • Support collaboration and communication tools such as Zoom, Webex, and other business meeting platforms. • Assist with endpoint protection and compliance efforts by supporting encryption, antivirus tools, patching, backup processes, and device management controls. • Prepare, configure, deploy, and maintain laptops, mobile hardware, and standard business applications for end users. • Create and update technical documentation, support procedures, and knowledge base content to improve service delivery. • Escalate advanced technical issues when appropriate and contribute to IT initiatives, rollout activities, and end-user instruction.
2026-09-03T00:00:00Z

Cable Technician

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Cable Technician to support underground fiber line locating activities in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys field-based work, values accuracy, and takes safety seriously while working around active construction and maintenance projects. The role focuses on identifying buried infrastructure, documenting findings clearly, and coordinating with on-site teams to help prevent service disruptions and excavation risks. Responsibilities: • Identify and mark underground fiber routes before excavation, repair, or installation work begins. • Review utility maps, field diagrams, and available records to determine the correct path of buried infrastructure. • Record completed locate activities accurately and maintain organized documentation for field and project reference. • Work closely with construction and maintenance crews to communicate marked areas and promote safe digging practices. • Perform field assignments outdoors across varying site and weather conditions while maintaining productivity and attention to detail. • Operate in accordance with established safety standards and follow required procedures on every job site.
2026-09-15T00:00:00Z