Add your latest resume to match with open positions.

3 results for Help Desk Technician Ii in Des Moines, IA

Help Desk/Desktop Support Analyst

Ames, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users. This contract position focuses on resolving desktop and operating system issues, supporting account access, and ensuring employees receive timely help with everyday technology needs. The ideal candidate is comfortable working in a service-driven environment, handling support requests efficiently, and troubleshooting Microsoft-based systems effectively. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users. • Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion. • Support user account administration activities, including access updates and directory-related assistance within Active Directory. • Diagnose common hardware, software, and operating system problems using sound troubleshooting methods. • Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively. • Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication. • Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly.
2026-06-05T00:00:00Z

Tier 1 Technical Support

Johnston, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-06-03T00:00:00Z

Cable Technician

Ames, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results. Responsibilities: • Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects. • Follow industry standards to ensure proper cable installation and maintenance. • Perform conduit bending, cable testing, and troubleshooting using digital multi-meters. • Conduct networking issue diagnostics and resolve connectivity problems. • Assemble and install server racks, patch panels, and related equipment in network closets. • Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors. • Read and interpret schematic diagrams and line drawings to ensure accurate installations. • Maintain compliance with safety protocols and quality standards during all projects. • Collaborate with team members to complete projects efficiently and meet client expectations.
2026-05-29T00:00:00Z