<p>Are you a skilled bookkeeper with at least 3 years of experience in bookkeeping and payroll? Do you love working with clients and enjoy diving into QuickBooks like it’s your favorite hobby? Do you have a personality that lights up the room and leadership skills to match? Then read on, because we’ve got the perfect role for YOU!</p><p>We’re helping a well-established CPA firm in <strong>Indianola</strong> find their next bookkeeping superstar to replace a beloved team member retiring at the end of the year.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Manage a variety of bookkeeping tasks for <strong>15+ client accounts</strong>, with a focus on accuracy and exceptional service.</li><li>Take the reins on <em>payroll duties</em> and standard bookkeeping tasks.</li><li>Rock out with <strong>QuickBooks</strong> – because you’re basically a pro at it!</li><li>Be a go-to for the team – not a wallflower, but someone who thrives on collaboration and brings energy and expertise.</li><li>Flexibility during the summer? Yes, please. But be ready for the busy tax season grind, primarily just in January for the Bookkeepers to get out the last W2s and payroll tax returns!</li></ul><p><br></p>
<p><strong>Experienced Bookkeeper – Johnston, Iowa | Dynamic Team | Expand Your Knowledge</strong></p><p>Are you a go-getter who’s passionate about driving results and making a real impact? We’re looking for an experienced Bookkeeper to join our dynamic, growth-focused team in Johnston, Iowa. If you thrive on tackling new projects, finding efficiencies, and delivering accurate financial insights, this role is for you!</p><p><br></p><p>As a key member of our accounting team, you’ll manage financial records, ensure accuracy in transactions, and take the lead on extra projects to enhance our processes. We value proactive professionals who want to be part of something bigger—helping grow our company and elevate our operations.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Record and reconcile financial transactions, including accounts payable and receivable</li><li>Maintain and update general ledgers with accurate, well-documented entries</li><li>Process invoices, payments, and expense reports efficiently</li><li>Prepare financial statements and management reports to support decision-making</li><li>Monitor cash flow and assist in creating and tracking budgets</li><li>Conduct month-end closures and reconcile accounts for financial accuracy</li><li>Ensure compliance with relevant accounting standards and regulations</li><li>Communicate with vendors, clients, and internal teams to resolve billing/account discrepancies</li><li>Perform bank and credit card reconciliations</li><li>Lead and execute extra projects focused on improving efficiency and streamlining processes</li></ul><p><strong>Why You’ll Love Working With Us:</strong></p><ul><li>Free employee health care</li><li>Work/life flexibility</li><li>401(k) match</li><li>Generous PTO package</li><li>Bonus potential</li><li>Inclusive, supportive team dedicated to your professional growth</li><li>A collaborative environment where your ideas and drive matter</li></ul><p><strong>Ready to accelerate your career and help us continue our company’s success? Apply today to join a team that values your ambition and rewards your results! </strong></p>
About the Role Are you an accounting detail oriented who thrives in a dynamic environment and loves variety in your day? Join our team and play a key role in ensuring financial accuracy while supporting exceptional guest experiences. This position offers the perfect blend of accounting expertise and hospitality culture, with opportunities to collaborate across multiple departments. <br> What You’ll Do You’ll be the go-to person for Accounts Receivable and a trusted partner for financial operations. Your responsibilities will include: Core Accounting Duties Manage Accounts Receivable: audit, create, and distribute guest invoices; post payments; reconcile bank deposits. Assist with Accounts Payable: verify and process invoices, ensure compliance, and maintain accurate records. Perform cash and credit card reconciliations daily. Complete month-end close and assist with year-end reporting. Prepare and analyze financial statements for management and ownership. Maintain organized and secure accounting files and records. Hospitality & Collaboration Respond to guest inquiries with professionalism and accuracy. Partner with internal teams to resolve billing variances and ensure satisfaction. Support operational departments with accounting needs. Back up HR for bi-weekly payroll processing.
<p>Are you an accounting professional with 3–5+ years of experience looking for an opportunity to grow and apply your skills in a dynamic and supportive workplace? We’re seeking an accomplished accountant to join our client's team. Your proven expertise and hands-on experience are what truly matter!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage general accounting tasks, including preparing journal entries, reconciling accounts, and maintaining the general ledger.</li><li>Handle day-to-day financial transactions such as accounts payable, accounts receivable, payroll, and expense reporting.</li><li>Help prepare financial statements and reports in accordance with company guidelines and accounting standards.</li><li>Assist in month-end and year-end close processes.</li><li>Ensure compliance with relevant laws, tax regulations, and company policies.</li><li>Analyze financial data, identify discrepancies, and resolve errors promptly.</li><li>Collaborate with team members to streamline accounting processes and best practices.</li></ul>
<p><strong>About the Role:</strong></p><p> We’re seeking a proactive and hands-on <strong>Accounting Manager</strong> to lead our Accounts Receivable and Accounts Payable teams. This role is essential to maintaining efficient financial operations, fostering team accountability, and serving as a key liaison between departments. You’ll oversee internal processes, manage vendor relationships, and be the final authority on customer account issues.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Team Leadership & Culture</strong></li><li>Foster a culture of accountability with clear expectations and regular feedback.</li><li>Create a collaborative, approachable, and supportive team environment.</li><li>Manage team workloads and reallocate duties as needed to maintain efficiency.</li><li><strong>Accounts Payable</strong></li><li>Oversee invoice and credit processing.</li><li>Manage check payment schedules and ensure timely vendor payments.</li><li><strong>Accounts Receivable</strong></li><li>Supervise payment and refund processing.</li><li>Provide clarity on customer account activity and resolve escalated issues.</li><li><strong>Cross-Functional Collaboration</strong></li><li>Act as a liaison between finance and other departments.</li><li>Provide training and guidance on financial procedures and policies.</li><li>Ensure compliance with company standards across teams.</li><li><strong>Process Improvement</strong></li><li>Be hands-on with departmental processes.</li><li>Analyze and implement changes to improve efficiency and effectiveness.</li><li><strong>Administrative Oversight</strong></li><li>Manage vendor contracts and related documentation.</li><li>Support corporate initiatives and fulfill additional duties as needed.</li></ul><p><br></p>
<p>Our client in the agriculture industry is seeking a highly motivated and detail-oriented Senior Accountant to join their team. This position plays a key role in ensuring accurate and efficient financial reporting, reconciliation, and analysis while diving into industry complexities. If you have a strong agriculture accounting background and enjoy diving deep into financial analysis, this may be the opportunity for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage agriculture accounting processes to ensure accurate reporting.</li><li>Perform month-end accounting activities, including preparing accounting files and journals.</li><li>Execute detailed reconciliations throughout each month and ensure accuracy at year-end.</li><li>Drive <strong>process standardization</strong> across multiple systems and help implement system changes where necessary.</li><li>Collaborate with leadership to gain knowledge and expertise in industry and financial aspects of the business.</li><li>Conduct detailed analyses to understand the financial numbers and identify areas for improvement.</li><li>Utilize Excel heavily throughout the course of month-end</li><li>Participate in technical accounting projects and other duties as assigned.</li></ul><p><strong>Skills and Qualifications:</strong></p><ul><li>Prior <strong>agriculture accounting</strong> experience is mandatory; familiarity with agriculture retail or wholesale accounting is highly preferred.</li><li>Demonstrated <strong>critical thinking ability</strong> and a passion for understanding the details behind data and processes.</li><li>Strong reconciliation and financial analysis skills, with a meticulous eye for detail.</li><li>Ability to work in a fast-paced, evolving environment, driving process improvements while adapting to multiple systems.</li><li>Solid proficiency in <strong>Excel</strong> for data management, reporting, and reconciliations.</li></ul><p><strong>Preferred Attributes:</strong></p><ul><li>A proactive attitude and ability to "dive into the weeds" to understand processes and financial outcomes.</li><li>A technical accountant mindset, comfortable with high volumes of data and analysis.</li><li>Agriculture industry experience, particularly in ag retail/wholesale is highly preferred</li><li>CPA certification is <strong>not required</strong>, however ideal </li></ul>
<p>Do you thrive on solving problems quickly and creating efficiencies that drive company-wide impact? Are you ready to bring your accounting expertise and analytical skills to a dynamic organization where innovation and collaboration are key values? If so, we’re looking for a Senior Accountant to step into a challenging yet rewarding role!</p><p><br></p><p>As a Senior Accountant, you’ll lead the charge in improving processes, streamlining workflows, and assisting in maintaining the company’s financial health while being a key team member for both short-term cleanup projects and long-term process improvements. In this role, you’ll work closely with the Controller while also collaborating cross-functionally to deliver results, ensuring accuracy and compliance in all accounting operations.</p><p><br></p><p>You’ll have the opportunity to take ownership of impactful cleanup initiatives, such as reconciling multiple bank accounts and supporting a major payroll system transition.</p><p>Your role will evolve into a focus on monthly close processes and automation, allowing you to make a mark in optimizing the company’s financial operations.</p><p>Work alongside a supportive Controller and become an essential right-hand partner in driving change and ensuring accuracy.</p><p><br></p><p>Reach out today referencing JO# 01500-0013259857</p>
<p>Robert Half is partnering with a Des Moines insurance company to identify and hire a Senior Investment Accountant. In this role, you will be responsible for managing the preparation and analysis of investment-related financial statements and reports. You will also oversee investment accounting systems and databases while collaborating with various teams across the organization to ensure accuracy and compliance. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and review monthly, quarterly, and annual internal and external investment financial statements and reports.</p><p>• Maintain and update the investment accounting system to ensure accurate and timely data.</p><p>• Conduct cash flow projections and manage the investment database to support financial planning.</p><p>• Act as a subject matter expert on investment accounting, providing guidance on complex assignments.</p><p>• Collaborate with cross-functional teams to ensure compliance with statutory and GAAP accounting standards.</p><p>• Analyze investment portfolios, including derivatives and fixed income assets, to support reporting requirements.</p><p>• Monitor and ensure adherence to regulatory guidelines and company policies in all investment accounting activities.</p><p>• Identify opportunities for process improvements within the investment reporting and analysis functions.</p><p>• Develop and deliver insights to support strategic decision-making related to investments.</p><p>• Assist in audits and regulatory reviews by providing accurate documentation and responses.</p>
<p>A well-established and growing professional services firm is seeking a <strong>Staff Accountant</strong> to join their accounting team. This opportunity offers the chance to play a pivotal role in the firm’s financial operations while contributing to a forward-looking modernization effort. This role is ideal for a proactive, detail-oriented professional seeking growth opportunities, with the potential to move into a leadership role in the future.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li><strong>Accounts Payable:</strong> Manage light AP processing and assist with wire transfers and client funds.</li><li><strong>Bank Reconciliations:</strong> Partner with the team to reconcile trust accounts and ensure accuracy of high-volume transactional ledgers.</li><li><strong>Wire Transfers:</strong> Monitor, verify, and execute wire transfers while ensuring proper documentation and compliance.</li><li><strong>General Ledger Reviews:</strong> Review thousands of ledger entries to ensure financial balance and correct allocation of funds.</li><li><strong>Backup Payroll Support:</strong> Serve as a secondary resource for payroll processing and compliance.</li><li><strong>Problem Solving:</strong> Investigate and resolve discrepancies or issues related to transactions, accounts, and retainers.</li></ul>
<p>Are you passionate about finance and eager to grow your expertise? Join our team as an Accountant and play a vital role in managing our financial health. We're looking for a detail-oriented, adaptable individual who thrives in a collaborative environment and is ready to make an impact.</p><p><strong>About Us:</strong></p><p>We’re committed to excellence and innovation in everything we do. As a key member of our accounting team, you’ll enjoy opportunities to elevate your skills, work with talented professionals, and contribute to the success of a dynamic organization.</p><p><strong>What You’ll Do:</strong></p><p>In this essential role, you’ll take ownership of accounting processes and help ensure seamless financial operations. Responsibilities include:</p><ul><li>Accurately processing accounts payable and accounts receivable transactions.</li><li>Performing regular bank reconciliations to maintain financial records.</li><li>Preparing and maintaining account reconciliations for monthly and quarterly reporting cycles.</li><li>Assisting with month-end close procedures, including journal entries and general ledger updates.</li><li>Managing compliance for Form 1099 reporting requirements.</li><li>Recording and verifying accounting entries against supporting documentation.</li><li>Supporting the development and preparation of financial statements and reports.</li><li>Working collaboratively with team members to optimize workflows and resolve discrepancies.</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong>Growth Opportunities</strong>: Expand your capabilities with hands-on experience, mentorship, and professional development.</li><li><strong>Supportive Team Culture</strong>: Collaborate with motivated professionals in an environment that values innovation and teamwork.</li><li><strong>Impactful Work</strong>: Your contributions will directly support our organization’s financial success.</li></ul><p><br></p>
<p><br></p><p><strong>About the Role:</strong></p><p> We’re looking for a detail-oriented <strong>Accounts Receivable Specialist</strong> to join our accounting team. This role primarily focuses on managing customer payments and account reconciliation, while also supporting accounts payable tasks as needed. The ideal candidate will be comfortable working in a high-volume environment and have a strong understanding of debits, credits, and general accounting principles.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Post customer payments including cash, check, credit card, ACH, wire, and EFT transactions.</li><li>Apply payments to correct invoices using Excel and accounting software.</li><li>Summarize account status for management reporting.</li><li>Investigate and resolve short payments, deductions, and unpaid invoices.</li><li>Respond promptly and professionally to customer inquiries regarding payments, shipments, credits, and returns.</li><li>Perform accounts payable tasks as needed, including invoice entry, payment scheduling, and vendor communication.</li><li>Maintain confidentiality and protect organizational data.</li></ul><p><strong>Day-to-Day Expectations:</strong></p><ul><li>Focus primarily on accounts receivable, with flexibility to assist in other accounting areas.</li><li>Manage a set of customer accounts independently, ensuring accuracy and timely follow-up.</li><li>Communicate with vendors to resolve discrepancies and ensure proper documentation.</li><li>Enter invoices, verify accuracy, and follow up on payment issues.</li><li>Process returns and issue appropriate credits, ensuring accurate inventory and financial records.</li><li>Analyze data for inconsistencies and conduct research to resolve issues.</li><li>Adapt to varying workload volumes, which may fluctuate month to month.</li></ul><p><br></p>
<p><strong>Controller / Accounting Manager – Nonprofit | Direct Hire</strong></p><p>Looking for purpose-driven work with true ROI for your career?</p><p>Join a nonprofit team where you’ll have the opportunity to make an impact that goes far beyond accounting. Here, you’ll be surrounded by passionate colleagues and leaders who are committed to professional growth, team collaboration, and making a difference in the community. This is more than just numbers—it's about being part of something meaningful, with plenty of ways to get involved in team events, volunteer opportunities, and initiatives that shape the region’s future.</p><p><strong>Why Work Here</strong></p><ul><li>Supportive, fast-paced, and highly engaged team culture</li><li>Real involvement in major economic and talent development campaigns</li><li>Hands-on experience through integration projects, shared services, and digital transformation initiatives</li><li>Opportunity to own processes and help drive strategy—no micromanagement</li><li>Your work matters: bonus structure is directly tied to team achievements and visible outcomes</li><li>Network with business leaders and community stakeholders at annual events</li></ul><p><strong>What You’ll Do</strong></p><ul><li>Oversee monthly close, A/P, A/R, reconciliations, and audit prep for multi-entity structure</li><li>Lead process improvement and support upcoming integration projects</li><li>Partner with executive leadership and advise on financial accuracy and best practices</li><li>Supervise an experienced and detail-oriented staff accountant</li></ul><p><strong>What You’ll Bring</strong></p><ul><li>Bachelor’s degree in accounting or finance; MBA/CPA preferred</li><li>7+ years relevant experience, including 2+ years in a leadership role, ideal</li><li>Strong analytical and communication skills, adaptability, and deadline focus</li><li>Previous nonprofit experience a plus, but not required</li></ul><p><strong>Technology</strong></p><ul><li>Experience with Microsoft Dynamics GP and Office 365, ideal</li></ul><p>Ready to grow your career—and your impact? Reach out and be part of a team where people and purpose matter.</p><p><br></p><p><br></p>
<p>Robert Half is partnering with a local public accounting firm in Indianola, Iowa to hire a highly skilled and motivated Tax Accountant. Our client is focused on providing exceptional tax consulting and compliance services for a diverse client base, which includes individuals, small businesses, and corporate clients.</p><p><br></p><p>Job Summary:</p><p>As a Tax Accountant, you will be responsible for preparing and reviewing individual and corporate tax returns, assisting with tax planning and consulting, and ensuring compliance with federal and state regulations. This role is ideal for a detail-oriented professional with at least five years of experience in tax accounting. A CPA designation is preferred, and a degree in accounting or a related field is required.</p><p><br></p><p>Key Responsibilities:</p><p>Tax Preparation and Review: Prepare and review federal and state income tax returns for individuals and corporate clients </p><p>Tax Planning and Compliance: Provide proactive tax planning strategies to optimize client outcomes, ensuring adherence to current tax laws and regulations.</p><p>Client Communication: Collaborate closely with clients to gather necessary financial data, answer tax-related inquiries, and provide exceptional service.</p><p>Research and Analysis: Conduct in-depth tax research on complex issues and provide findings and recommendations to management and clients.</p><p>Team Collaboration: Support junior team members with technical guidance and quality control during tax return preparation.</p><p>Process Improvement: Identify opportunities to improve processes and workflows within the tax department to enhance efficiency and accuracy.</p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in West Des Moines, Iowa. In this long-term contract position, you will play a key role in managing financial transactions, ensuring accuracy in processing, and maintaining compliance with company policies. This role offers an excellent opportunity for candidates with a strong background in accounts payable and accounting to contribute to a dynamic work environment.<br><br>Responsibilities:<br>• Process and code invoices accurately to ensure timely payments.<br>• Manage account coding and reconcile discrepancies to maintain financial accuracy.<br>• Handle ACH transactions and oversee check runs for efficient payment processing.<br>• Collaborate with internal teams to resolve payment-related issues.<br>• Maintain organized records of all accounts payable transactions.<br>• Conduct regular reconciliations to identify and address any inconsistencies.<br>• Utilize Excel at an intermediate level to analyze and report financial data.<br>• Ensure compliance with company policies and procedures in all payment activities.<br>• Provide support for audits by preparing necessary documentation and reports.
<p><strong>01500-0013296769</strong></p><p><strong>Controller Opportunity – A Chance to Make an Impact</strong></p><p>Are you a talented and driven accountant ready to take the next step in your career? This is your opportunity to join a thriving $20M (and growing) manufacturing business that puts employees first, fosters autonomy, and encourages you to build your role your way.</p><p>As the Controller in this dynamic company, you will play an integral part in driving financial success through:</p><ul><li><strong>Budgeting and forecasting</strong> to help leadership plan for the future.</li><li><strong>Tax compliance</strong> mastery, ensuring payroll, sales, and use taxes across IA, NE, and IL are filed properly and efficiently, eliminating unnecessary penalties.</li><li><strong>Big-picture thinking</strong>, stepping in where needed (AP/AR, process improvements, etc.) and finding solutions to challenges like overpayments, credit card management, and key software updates.</li></ul><p>This role goes far beyond numbers—you’ll have the chance to partner with leaders like the plant manager to better understand operations and drive improvements.</p><p>What sets this role apart is the culture: a close-knit team, a hands-on leader passionate about employee appreciation, from team BBQs to thoughtful gestures like gift cards. You’ll have two direct reports in AP and AR and collaborate closely with the employee relations lead who ensures the company’s “employee-first” mindset.</p><p>If you’re self-driven, organized, team-oriented, and ready to roll up your sleeves, this Controller position could be the perfect fit. You’ll thrive if you can handle a no-frills, manufacturing environment full of authenticity and energy—where ideas are welcome, humor is direct, and the opportunity to make a visible impact is endless.</p><p><br></p><p><strong>Why You’ll Love It Here:</strong></p><ul><li>Be part of a company projected to grow to $30M in the next three years.</li><li>Partner with a leadership team that listens, supports, and values their employees.</li><li>Join a happy team that loves what they do—and grow with a business that will challenge and reward you.</li></ul><p>Make this role your own while contributing to a company that takes pride in its hard work, people-first values, and exciting growth trajectory. Are you ready to step in and take the lead?</p>
<p>POSITION: SAS Reporting Analyst IMMEDIATE INTERVIEW & HIRE IN DECEMBER </p><p>LOCATION: Des Moines, Iowa – Hybrid (1-2 Days in Office) BUT FLEXIBLE!!!</p><p>STATUS: No Sponsorship (EAD, Green Card, or U.S. Citizen. No OPT or F1 Visa)</p><p>Are you a detail-oriented professional passionate about identifying risks, improving processes, and leveraging technology to generate impactful, data-driven insights? We are seeking a SAS Reporting Analyst to join our team in a pivotal role focused on designing business controls, improving risk management, and optimizing operational processes through advanced data analysis and quality assurance.</p><p>****For immediate and confidential consideration for this SAS Reporting Analyst (PERM Direct Hire) role, contact Carrie Danger, SVP Permanent Placement Team, with DIRECT email/contact information available on my LinkedIn profile. Or, ONE-CLICK APPLY directly to this posting.****</p><p>What You’ll Do:</p><p>Business Controls, Change Management & Quality Assurance:</p><p>Develop and modify reporting to mitigate risks identified in the risk register, applying preventative and detective measures across operations.</p><p>Review processes to uncover control deficiencies and ensure policy and regulatory alignment.</p><p><br></p><p>Build and monitor robust controls, supporting change management evaluations and implementations.</p><p><br></p><p>Conduct post-implementation reviews and root cause analyses to enhance control reporting and operational mechanisms.</p><p>Collaborate with peers to align responsibilities and desired outcomes across processes, systems, and procedures.</p><p>Contribute to discussions and initiatives to enhance operational controls.</p><p>Key Skills Needed:</p><p>Strong analytical and critical-thinking skills to translate data into actionable insights.</p><p>Creativity to craft innovative control reports using SAS tools and SQL Server databases (experience with SQL a plus). ** MUST BE ABLE TO WRITE SAS coding from scratch and write more complex reports. NOT drop ang drop" or following templates -NOT looking for that experience, NOT looking for modifying current reports. </p><p>Proven ability to manage operational risks through automated and manual reporting.</p><p>Exceptional communication skills for effective collaboration across teams.</p><p>Ability to work independently, prioritize tasks, and maintain attention to detail.</p><p>Self-motivated, dependable, and professional work ethic.</p><p>Qualifications:</p><p>Bachelor’s Degree or equivalent work experience.</p><p>Proficiency in SAS is required. MUST BE ABLE TO WRITE SAS coding from scratch and write more complex reports. NOT drop ang drop" or following templates -NOT looking for that experience, NOT looking for modifying current reports. </p><p>Experience in operational/business analysis preferred, with process improvement or process mapping being a significant plus.</p><p>Compensation: Up to $100K (PERM Direct Hire)</p><p>For immediate and confidential consideration, please email your resume directly to Carrie Danger (email on LinkedIn profile) or ONE-CLICK APPLY to this specific posting. You can also reach Carrie Danger by cell at 515-991-0863 for more information.</p>
We are looking for a detail-oriented General Office Clerk to join our team on a contract basis in West Des Moines, Iowa. In this role, you will handle various administrative tasks in a fast-paced environment, ensuring accuracy and efficiency in all processes. This position offers an opportunity to contribute to a dynamic finance consulting organization while honing your organizational and multitasking skills.<br><br>Responsibilities:<br>• Process a large volume of tasks efficiently while adhering to time-sensitive deadlines.<br>• Prioritize and manage work with urgency, responding effectively to high-priority situations.<br>• Take responsibility for meeting daily production goals and ensuring compliance with company standards.<br>• Monitor your work for accuracy and align with established regulations and guidelines.<br>• Maintain a proactive and positive attitude, readily accepting additional responsibilities as needed.<br>• Organize files and manage office records to ensure streamlined operations.<br>• Perform data entry tasks with precision, utilizing software tools such as Microsoft Excel, Word, and Outlook.<br>• Schedule appointments and coordinate shipping functions to support business operations.<br>• Scan and digitize documents for secure and efficient record-keeping.<br>• Deliver excellent customer service by addressing inquiries and supporting internal teams.
