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8 results for Sr Customer Service Representative in DeKalb, IL

Customer Service Representative

Des Plaines, IL
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for a customer-focused team member to support a busy banking contact center in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can provide a positive experience for customers calling about online banking concerns. The role is fully on-site and centers on documenting customer-reported issues accurately and routing details to the appropriate internal team for follow-up. Responsibilities: • Respond to a high volume of inbound customer calls related to online banking access and account service concerns. • Gather clear and complete details about each customer issue, recording notes with accuracy for internal review. • Forward documented cases to the appropriate support personnel for resolution when troubleshooting is not handled within this role. • Deliver courteous, attentive service on every interaction while helping customers feel heard and supported. • Enter and maintain customer information and service details within internal systems to ensure proper tracking. • Manage call flow efficiently throughout the workday while meeting service expectations in an on-site call center setting. • Support banking service operations by escalating concerns promptly and following established handling procedures.
2026-08-06T00:00:00Z

Customer Service Representative

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
Robert half is looking for a Customer Service Representative to join a dynamic team in Deer Park, Illinois on a Contract basis. This role is well suited for someone who stays composed in a high-volume environment, communicates clearly with a range of stakeholders, and enjoys resolving questions with accuracy and care. The position focuses on supporting customers, clients, and branch teams through phone and system-based interactions while maintaining strong attention to detail across multiple platforms. Customer Service Representative Responsibilities:• Respond to a large volume of inbound inquiries and provide timely, detail-focused support to candidates, clients, and branch staff.• Research payroll and service concerns, gather relevant information, and guide each issue through to an accurate resolution.• Record, update, and maintain transaction details in multiple systems, escalating items when additional payroll review is needed.• Clarify service processes, expected timelines, and available solutions so users understand next steps and available resources.• Promote and explain self-service options and communication tools to help users complete common tasks more efficiently.• Handle unscripted conversations with sound judgment, adapting communication style to address unique situations and concerns effectively.• Partner with cross-functional teams to coordinate follow-up, resolve open items, and ensure a consistent service experience across channels.• Support both phone-based and inbox-driven workflows, balancing customer interactions with accurate documentation and order-related entry tasks. If you are interested in this Customer Service Representative role, please submit your resume today!
2026-08-26T00:00:00Z

Sr. Tax Accountant

Aurora, IL
onsite
Temporary / Contract
45 - 50 USD / Hourly
We are looking for a Sr. Tax Accountant to support a manufacturing organization in Aurora, Illinois through a Long-term Contract assignment. This role will oversee a broad range of direct and indirect tax activities across federal, state, and local jurisdictions, while helping the business stay compliant, reduce risk, and respond effectively to audits. The position also works closely with finance and operational partners to provide practical tax guidance, support reporting accuracy, and address complex tax matters affecting ongoing business activities. Responsibilities: • Direct sales and use tax filings and related indirect tax obligations, ensuring submissions are accurate, complete, and delivered within required deadlines. • Manage property tax reporting activities, including filings, assessment reviews, audit support, and identification of opportunities to improve tax positions. • Assist with federal and multi-state income tax compliance, covering income, franchise, and excise tax matters with a focus on technical accuracy and timely execution. • Calculate and coordinate required tax payments so liabilities are settled correctly and on schedule. • Lead or support tax examinations across sales and use, property, federal, and state matters, preparing documentation and working toward efficient resolution of open issues. • Monitor legislative and regulatory developments that may affect the business, communicate implications to stakeholders, and help implement necessary compliance updates. • Partner with finance teams on tax accounting and statutory audit support, including matters related to tax provision reporting under ASC 740. • Provide tax guidance to leadership and cross-functional teams on operational decisions, special projects, and risk-sensitive issues. • Gather and analyze asset and valuation data from internal departments to support complete and accurate property tax reporting. • Help maintain tax-related system and process compliance, including the effective use of tools such as SAP and tax provision software where applicable.
2026-08-20T00:00:00Z

Sr. Accountant

Arlington Heights, IL
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a detail-oriented Sr. Accountant to support core accounting operations and help maintain accurate financial reporting for a commercial bank in the northwest suburbs of Chicago, Illinois. This position works closely with senior leadership, including the Chief Financial Officer, and plays an important role in managing reconciliations, reporting cycles, and compliance-related financial activities. The ideal candidate brings sound accounting judgment, strong organizational skills, and the ability to balance multiple priorities in a fast-paced environment. Responsibilities:• Manage daily, monthly, and quarterly accounting activities to ensure records are complete, timely, and accurate.• Prepare journal entries and support the month-end close process, including review of key general ledger accounts.• Reconcile bank accounts, balance sheet accounts, and other financial records to identify and resolve discrepancies.• Produce monthly financial statements and internal reports for leadership, committees, and the board.• Oversee accounts payable processing and perform related reconciliations to maintain accurate liability reporting.• Track fixed assets, monitor investment-related balances, and maintain supporting documentation for reporting purposes.• Contribute to budgeting and forecasting activities by compiling financial data and assisting with analysis.• Support preparation of quarterly regulatory filings and assist with external audits, tax audits, and compliance reviews.• Help strengthen accounting procedures, controls, and policies to promote consistency and adherence to applicable standards.
2026-08-21T00:00:00Z

Sr. Accountant

Plainfield, IL
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
The salary range for this position is $75,000-$80,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. PositionThis role reports into the Finance Manager and is responsible for providing lead accounting support for our accounting function. This position contributes to our financial health through responsibilities that include: lead for new contract setup; accounts receivable lead for the company, and accounting system and work process training for the accounting and payroll team. Responsibilities and core functional areas<ul><li>New contract setup and maintenance in our accounting systems including dissemination of new contract info to the rest of the accounting team.</li><li>Responsibility for centralized system-wide accounts receivable, ensuring that invoicing and receivable functions are administered with best practices.</li><li>In collaboration with the accounting manager, provide budget system inputting and reporting, as well as updates as needed.</li><li>Liaison between internal program managers, billing departments and government contract managers.</li><li>Responsibility for accounting and reporting for joint venture and sub-contractor partnerships, ensuring that timely payable and receivable processes occur, in close cross-functional working relationship with the Finance Manager.</li><li>Prepare documents for auditing as needed. Identify and prevent gaps in processing using technology, team-based work processes and the use of reporting.</li><li>Provide excellent customer service and follow up, both internally to MEL and externally with our outside partners.</li><li>Using our financial systems, Excel and other accounting tools and software, analyze trends and create reports as needed.</li><li>Other projects as assigned.</li></ul>
2026-08-13T00:00:00Z

Sr. Accountant

Elmhurst, IL
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for an experienced Sr. Accountant to join our team in Elmhurst, Illinois on a Contract basis. This role will focus on supporting client payroll and accounting conversion initiatives, ensuring financial data is transitioned accurately and efficiently across platforms. The ideal candidate brings strong accounting knowledge, hands-on payroll experience, and the ability to manage several client projects while maintaining a high level of accuracy and service. Responsibilities:• Lead client payroll account setups and transitions into the designated payroll platform, ensuring complete and accurate data configuration.• Review, organize, and validate payroll details such as employee records, tax settings, deductions, benefits, and direct deposit information before implementation.• Oversee accounting data conversions between desktop and cloud-based systems, including account structures, transaction history, and master file records.• Perform reconciliations, audits, and parallel testing to confirm the accuracy of payroll and financial information before and after go-live.• Investigate data discrepancies, resolve conversion issues, and collaborate with clients and platform support teams to address exceptions.• Support month-end close activities by reviewing general ledger activity, payroll liabilities, journal entries, and account balances tied to conversion work.• Coordinate client meetings, onboarding sessions, and status updates to keep implementation timelines on track across multiple engagements.• Document workflows, checklists, and conversion procedures to strengthen consistency and improve future implementation efforts. The salary range for this position is $30/hr to $40/hr. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/Resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-08-18T00:00:00Z

Sr. Accountant

Des Plaines, IL
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
The salary range for this position is $90,000 - $110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job DescriptionThe Sr. Corporate Accountant will work closely with the manager and director of Corporate Accounting to support the operations of the Company’s corporate segment and ensure the accurate and timely reporting of the segment’s monthly financials. The Sr. Corporate Account is responsible journalizing corporate activity, reconciling corporate accounts, investigating and resolving reconciling items and preparing analysis of changes in account positions. Specific Job Function:<ul><li>Prepare and enter journals related cash receipts and payments, operating expense accruals, prepaids, fixed and intangibles assets, corporate allocations and other corporate related activities</li><li>Prepare detailed and organized account reconciliations and investigate and resolve reconciling items in a timely manner</li><li>Analyze and understand significant changes in account balances and prepare clear and concise explanations for monthly segment review</li><li>Prepare and provide requested documentation to internal and external auditors</li><li>Identify and implement month end close and internal control enhancements</li><li>Partner with financial systems team members to maintain and update accounting system’s applications, chart of accounts, and reporting hierarchies</li><li>Implementation new accounting systems and policies within the Corporate segment</li><li>Complete special projects as assigned.</li></ul>
2026-08-05T00:00:00Z

Customer Experience Professional

Barrington, IL
remote
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a detail-oriented Customer Experience specialist for a FULLY REMOTE contract position. This opportunity is ideal for someone who thrives in a fast-paced service environment, enjoys solving problems in real time, and can confidently support candidates, clients, and branch teams. The role centers on handling a high volume of daily interactions, navigating multiple systems efficiently, and delivering clear, accurate guidance. Must be okay with the following working hours: (Monday, Tuesday, Friday 7:00am to 6:00pm) (Wednesday, Thursday 12:00pm to 5:00pm) Responsibilities: • Manage a large volume of daily inbound and outbound customer contacts, providing timely support and maintaining service quality in a metrics-driven setting.• Investigate and resolve payroll and service-related questions by gathering details, identifying next steps, and ensuring accurate follow-through.• Assist candidates, clients, and branch personnel with questions about processes, timelines, and available service options.• Enter, update, and document transactions carefully across multiple platforms, escalating items to payroll operations when additional action is required.• Explain self-service tools and communication channels so users can complete routine tasks more efficiently and with greater confidence.• Use sound judgment during unscripted conversations to address concerns effectively and adapt responses to each situation.• Work closely with internal teams to support smooth issue resolution and maintain consistent communication across service channels.
2026-08-25T00:00:00Z