We are looking for a Medical Front Desk Specialist to support a non-profit mental health services organization in Royal Oak, Michigan. This Contract position is ideal for someone who brings a welcoming presence to the front office while keeping patient intake, scheduling, and administrative processes organized and accurate. The right candidate will help create a positive experience for patients and families by managing daily front desk operations with discretion and efficiency.<br><br>Responsibilities:<br>• Welcome patients and visitors, provide front office support, and maintain a courteous and detail-oriented environment at all times.<br>• Register arriving patients, update demographic information, and ensure all intake details are complete and accurate.<br>• Review insurance information, confirm coverage details, and address eligibility questions before appointments when needed.<br>• Coordinate appointment calendars by scheduling new visits, confirming upcoming sessions, and processing cancellations or changes.<br>• Answer incoming calls, respond to routine inquiries, and direct messages to the appropriate clinical or administrative team members.<br>• Maintain organized patient records and complete general administrative tasks that support smooth day-to-day office operations.<br>• Communicate clearly with patients and families regarding appointment expectations, arrival procedures, and required documentation.<br>• Use basic medical terminology appropriately while supporting a mental health practice setting and related front desk workflows.