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2 results for Help Deskdesktop Support Analyst in Dearborn, MI

ERP Support Analyst

Rochester Hills, Michigan
remote
Temporary to Hire
38 - 44 USD / Hourly
We are looking for an ERP Support Analyst to join a manufacturing organization in Rochester Hills, Michigan in a contract-to-permanent capacity. This position plays a central role in supporting a core ERP environment, improving business workflows, and helping teams resolve application issues that affect day-to-day operations. The ideal candidate brings a blend of technical system knowledge, analytical problem-solving, and the ability to work effectively with users, leadership, and external service providers. Responsibilities: • Manage day-to-day administration of the IBM i environment, including user access, resource oversight, and monitoring of system activity and messages. • Serve as the lead functional expert and internal owner for the organization’s primary ERP platform, guiding system use and ongoing support efforts. • Investigate application incidents, document findings, and coordinate resolution of system-related problems across core business tools. • Evaluate current operational processes, identify opportunities for workflow automation, and help shape practical improvement recommendations. • Partner with department leaders to address recurring system challenges and reduce disruptions to productivity. • Produce clear process documentation through interviews, workflow reviews, diagrams, and analysis of business procedures. • Support software rollouts, enhancement testing, and validation activities to help ensure reliable application performance after updates. • Prepare or contribute to user training materials and assist end users in adopting applications effectively. • Help coordinate project activities and support structured change management efforts tied to application and system updates.
2026-09-16T00:00:00Z

Systems Analyst

Brighton, Michigan
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for a Systems Analyst to support enterprise banking applications. This long-term contract opportunity is ideal for a detail-oriented candidate who can bridge business needs and technical solutions while helping maintain reliable, compliant, and well-integrated banking platforms. The role works closely with internal stakeholders and external vendors to improve system performance, support delivery initiatives, and ensure applications align with operational and regulatory expectations. Responsibilities: • Evaluate complex banking application needs and translate business, functional, and compliance expectations into practical system solutions. • Oversee the rollout, enhancement, and ongoing support of core and related banking platforms that serve day-to-day operations. • Build, maintain, and troubleshoot integrations across platforms using APIs, middleware tools, and file-based interfaces. • Act as a senior resource for banking technologies and other connected financial systems. • Use Oracle SQL and advanced data analysis techniques to investigate issues, reconcile information, and support reporting needs. • Guide Agile delivery activities by contributing to solution discovery, refining requirements, supporting user stories, and helping manage defects through release cycles. • Partner with vendors and internal teams to coordinate application updates, testing efforts, and production release schedules. • Support incident response and production issue resolution, including high-priority events, to protect system stability and service continuity.
2026-09-10T00:00:00Z