<p>We are looking for a Collections Specialist for an immediate contract position in Troy, OH. </p><p><br></p><p>Responsibilities:</p><p>• Manage customer invoicing activity, record incoming payments, and reconcile account transactions to keep receivables current and accurate.</p><p>• Review aging reports regularly and contact customers regarding overdue balances to encourage timely resolution.</p><p>• Research billing concerns, payment discrepancies, and disputed charges, then work toward prompt and accurate resolution.</p><p>• Update customer account details, document collection efforts, and maintain clear records of follow-up activities.</p><p>• Apply cash receipts and post payments correctly within accounting systems to ensure proper account allocation.</p><p>• Prepare recurring reports on collections performance and accounts receivable status for leadership review.</p><p>• Partner with sales, customer service, and accounting teams to address customer account issues and improve payment outcomes.</p><p>• Assist with month-end accounts receivable close activities, including reconciliations and reporting support.</p><p>• Identify opportunities to strengthen collection workflows and help reduce the volume of past-due accounts</p>
We are looking for a Process Documentation Specialist to support administrative process improvement efforts in Oxford, Ohio. This Long-term Contract position is ideal for someone who can bring structure to existing workflows, convert manual materials into organized digital documentation, and strengthen consistency across day-to-day operations. The role begins with onsite collaboration and may transition to remote work once documentation has been fully digitized and organized.<br><br>Responsibilities:<br>• Review current administrative workflows and translate them into clear, well-organized process documentation.<br>• Develop, revise, and standardize standard operating procedures to improve clarity, usability, and consistency.<br>• Convert existing paper-based or informal materials into structured digital records that are easy to access and maintain.<br>• Evaluate existing procedures to identify inefficiencies and recommend practical improvements to support smoother operations.<br>• Organize files and documentation within OneDrive to create a reliable and searchable repository for process materials.<br>• Partner with stakeholders to gather procedural details, confirm accuracy, and ensure documentation reflects actual practices.<br>• Refine legacy documents by correcting gaps, removing outdated content, and aligning materials with current administrative needs.