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8 results for Help Desk And Infrastructure Manager in Dayton, OH

Data Platform Manager

Dublin, OH
onsite
Contract / Temporary to Hire
85.50 - 99.00 USD / Hourly
In this role you will lead a team of dedicated platform engineers as we strategically migrate our data assets to the cloud. As a Manager on the Data Platform Team you will report to the Director of Data Platforms and work closely with the Chief Data Office organization to influence the business and technology strategies for the company. If you consider data as a strategic asset evangelize the value of good data and insights have deep understanding of data governance are an experienced thought leader in cloud data migrations and love building teams and mentoring talent this role is for you. You will be responsible for leading a Data platform team for the bank including innovating on the platform to enable next-generation capabilities. You will participate in the definition of the strategic roadmap for data technology and be responsible for executing cloud data initiatives. You will partner with other Technology organizations and CDAO leads to architect and enable an effective data ecosystem. Key Responsibilities<ul><li>Manage a team of colleagues and contractors providing resource allocation coaching and development.</li><li>Understand and translate the technical design from the Data Architect team into implemented physical data models that meet data governance enterprise architecture and business requirements for data warehousing. Manage data within the data warehouse to ensure efficiency of platform.</li><li>Work with operational data and data acquisition teams to manage incoming sources and the down-stream systems to understand and support their needs for reporting and analytics.</li><li>Collaborate with key partners to prototype and recommend accurate data solutions in embracing new technologies.</li><li>Remain abreast of technology developments and proactively align the future state goals with strategic business goals.</li><li>Develop and maintain a technology roadmap for the aligned data platforms including execution of strategic tactical and continuous improvement CI initiatives to further enhance the platform.</li><li>Maintain stable operations ensuring operational metrics are proactively managed and reported on.</li></ul>
2026-04-01T14:18:43Z

IT Manager/Director

Dublin, OH
onsite
Contract / Temporary to Hire
65.00 - 70.00 USD / Hourly
We are looking for an experienced IT Manager/Director to oversee critical technology operations within our organization in Dublin, Ohio. This Contract to permanent position offers the opportunity to lead innovative initiatives while ensuring the stability and reliability of essential systems. The ideal candidate will collaborate with cross-functional teams to deliver high-quality results and drive business growth. Responsibilities: • Serve as the primary accountability point for a key application within the Treasury Management and Enterprise Payments division. • Manage production support teams to ensure the stability and reliability of mission-critical systems. • Drive the delivery of new technology initiatives aligned with strategic roadmaps and business objectives. • Oversee incident management processes, compliance standards, and root cause analysis for system issues. • Collaborate with stakeholders to prioritize initiatives and balance operational support with project development. • Lead technical teams by providing mentorship, coaching, and direction to ensure optimal performance. • Coordinate with vendors to ensure adherence to delivery timelines, quality standards, and resource commitments. • Work closely with infrastructure, IT operations, and application teams to maintain system reliability and alignment. • Manage technical backlogs, including prioritization of tasks, resource allocation, and dependency management. • Partner with business teams to define and implement technology solutions that meet organizational goals.
2026-03-13T13:48:43Z

ELM Platform Administration

Marysville, OH
remote
Temporary
55.00 - 57.00 USD / Hourly
Our client is seeking an ELM Administrator to Support IBM Engineering Lifecycle Management (ELM) Platform and Applications.This role is a multi-year assignment that could be long term opportunities for advancement or potential long-term opportunities for conversion.This role provides advanced administration and support for the IBM Engineering Lifecycle Management (ELM) platform with application support. Support IBM Engineering Lifecycle Management (ELM) Platform and ApplicationsThe System Administrator L3 will oversee platform maintenance, perform upgrades and patches, troubleshoot complex issues, and ensure stable, high-performing environments for engineering teams. Key ResponsibilitiesELM Platform Responsibilities- Maintain the ELM platform, including routine application-level maintenance, project cleanup, archiving, and ensuring consistent application performance.- Review IBM ELM upgrade documentation, release notes, and compatibility matrices.- Conduct pre-upgrade assessments and execute post upgrade validation including validating project areas, templates, data integrity, and integrations.- Perform end to end ELM platform iFix patches or upgrades across EWM, ETM, DNG, and JRS.- Coordinate data backups and application-level export/import tasks required for transitions.- Validate reporting components such as JRS, LQE, and perform reindexing as needed.- Troubleshoot upgrade-related issues including reporting sync errors, missing associations, cache or permissions conflicts. ELM Application Administration- Provide daily administrative support for IBM ELM applications (EWM, ETM, DNG, JRS).- Manage and resolve support tickets related to project configuration, workflow management, requirements management, work item customizations, and source control using EWM.- Perform configuration and administration using the RTC Eclipse client.- Build, modify, and maintain JRS reports.- Assist with custom application deployments and plugin deployments.
2026-03-31T15:13:44Z

Office Manager

Cincinnati, OH
onsite
Contract / Temporary to Hire
28.00 - 35.00 USD / Hourly
We are looking for a dynamic and detail-oriented Office Manager to oversee the administrative, operational, and employee-related functions of a growing organization in Cincinnati, Ohio. In this Contract to permanent opportunity, you will work closely with leadership to ensure smooth office operations, foster a collaborative work environment, and support the needs of approximately 50-100 employees. This role is vital in maintaining efficiency and promoting a culture of excellence. Responsibilities:• Manage all aspects of the recruiting process, including job postings, candidate screening, coordinating interviews, and conducting reference checks.• Facilitate onboarding and offboarding processes, including IT setup, workstation preparation, documentation, and exit interviews.• Administer payroll, oversee employee benefits such as health insurance and 401(k), and ensure compliance with government reporting requirements.• Maintain and enforce company policies, including updates to the employee handbook and adherence to labor laws.• Oversee procurement and inventory management for office supplies, kitchen items, raw materials, and equipment.• Coordinate office facilities needs, including liaising with landlords, maintenance teams, cleaning services, and security providers.• Manage vendor relationships, including IT support, contractors, and service providers.• Organize internal events, team-building activities, and company celebrations to foster a positive and engaging work culture.• Provide scheduling, travel coordination, and meeting preparation support to leadership.• Assist with operational tasks such as reviewing billing and quotes to ensure accuracy
2026-03-27T15:58:47Z

Senior Cloud & Identity Administrator

Cincinnati Nt, OH
onsite
Permanent
- USD / Yearly
We are looking for a skilled Systems Administrator to join our team in Cincinnati NT, Ohio. In this role, you will be responsible for managing and enhancing identity and access governance, optimizing Microsoft 365 services, and maintaining a secure and efficient IT infrastructure. This position requires a proactive approach to implementing security measures, improving processes, and supporting multi-cloud environments. Responsibilities: • Design and enforce role-based access control (RBAC) policies within Entra ID to ensure secure access management. • Implement and maintain Conditional Access policies to enhance organizational security. • Oversee Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive for optimal performance. • Manage Azure tenant configurations and security posture to align with best practices. • Administer Intune endpoint compliance and configuration for Windows and macOS devices. • Establish and maintain provisioning processes for onboarding, role changes, and offboarding employees. • Conduct regular access reviews and document identity architecture and standards. • Implement and operate Microsoft Defender tools to mitigate potential security threats. • Integrate and govern SaaS platforms within Entra ID while ensuring compliance with security controls. • Oversee secure configurations of network equipment and improve documentation of network architecture.
2026-04-06T18:43:53Z

Human Resource Executive

Crestview Hills, KY
onsite
Permanent
150000.00 - 160000.00 USD / Yearly
Position Overview: We seek an energetic, hands-on HR Executive who will own all HR responsibilities, develop modern HR structures, and strategically partner with leadership to drive organizational performance and revenue growth. This leader will be highly visible, solution-driven, and focused on practical, people-centered processes that scale as we grow. Key Responsibilities:<ul><li>Design and establish HR policies, employee handbook, vacation/time-off structure, expense reporting, and HR best practices.</li><li>Build and lead the HR department, onboarding, payroll, compensation, and benefits.</li><li>Advise executive leaders and managers, attending board meetings and recommending actionable changes that drive performance and profitability.</li><li>Support company growth strategies by developing retention, incentive, and engagement programs that positively impact revenue.</li><li>Partner with sales and operational managers to align people strategies to business objectives and support revenue-generating teams.</li><li>Develop and manage employee relations initiatives, creating a happy, engaged workforce that contributes to business growth.</li><li>Proactively walk the floor, serve as a visible leader, and foster a positive work environment.</li><li>Review and refine organizational structures to enable scalable growth, productivity, and margin improvement.</li><li>Identify opportunities to optimize processes, break ineffective rules, and implement solutions that drive results.</li><li>Analyze headcount, turnover, and retention data, recommending improvements aligned with growth and revenue targets.</li><li>Direct all aspects of payroll, benefits, and compensation, ensuring accurate and timely processing.</li></ul>
2026-04-10T12:48:42Z

Customer Service Representative - 2nd shift

Hebron, KY
onsite
Temporary
20.00 - 21.00 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T14:03:58Z

2nd shift Customer Service Representative

Hebron, KY
onsite
Temporary
20.00 - 21.00 USD / Hourly
The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Achieve monthly targets for close percentage, gross profit per job and other targets Qualifications:• Two-year Associated Degree preferred, minimum High School diploma• Experience in (inbound and outbound) sales and customer service preferred• Logistics coordinators, freight brokers, dispatching experience is a plus• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors• Able to work under pressure and handle multiple requests• Multi-tasking and Attention to detail are required• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks• Experience effectively using computers and learning new computer programs• One weekend shift per week required• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays) Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
2026-03-25T14:58:45Z