We are looking for an experienced Icertis Administrator and Business Analyst to join our team in Marysville, Ohio. This long-term contract position requires someone who is detail oriented, excels in managing contract configurations, designing templates, and delivering insights for maximum efficiency within the automotive industry. The role involves close collaboration with stakeholders and hands-on involvement in implementing best practices for the Icertis platform.<br><br>Responsibilities:<br>• Facilitate daily stand-up meetings to discuss progress and address challenges.<br>• Collaborate with stakeholders to gather user requirements and plan solutions.<br>• Configure contract types, templates, and linkages to amendments using the Icertis platform.<br>• Lead best practice implementation for Co-Pilot configurations and risk discovery.<br>• Provide demonstrations and share insights to enhance user understanding and adoption.<br>• Oversee sprint planning and assign story points to development tasks.<br>• Deliver interactive insights and risk analyses for new contract types.<br>• Train team members on advanced Icertis functionalities beyond standard certifications.<br>• Communicate progress and updates effectively across internal teams.<br>• Ensure templates and configurations align with organizational goals and customer needs.
<p><strong>Position Overview:</strong></p><p> We seek an energetic, hands-on HR Executive who will own all HR responsibilities, develop modern HR structures, and strategically partner with leadership to drive organizational performance and revenue growth. This leader will be highly visible, solution-driven, and focused on practical, people-centered processes that scale as we grow.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and establish HR policies, employee handbook, vacation/time-off structure, expense reporting, and HR best practices.</li><li>Build and lead the HR department, onboarding, payroll, compensation, and benefits.</li><li>Advise executive leaders and managers, attending board meetings and recommending actionable changes that drive performance and profitability.</li><li>Support company growth strategies by developing retention, incentive, and engagement programs that positively impact revenue.</li><li>Partner with sales and operational managers to align people strategies to business objectives and support revenue-generating teams.</li><li>Develop and manage employee relations initiatives, creating a happy, engaged workforce that contributes to business growth.</li><li>Proactively walk the floor, serve as a visible leader, and foster a positive work environment.</li><li>Review and refine organizational structures to enable scalable growth, productivity, and margin improvement.</li><li>Identify opportunities to optimize processes, break ineffective rules, and implement solutions that drive results.</li><li>Analyze headcount, turnover, and retention data, recommending improvements aligned with growth and revenue targets.</li><li>Direct all aspects of payroll, benefits, and compensation, ensuring accurate and timely processing.</li></ul><p><br></p>
We are looking for a Purchasing and Planning Specialist to oversee procurement processes and ensure seamless material availability for production operations. Based in Mason, Ohio, this role requires a candidate with a strong background in purchasing, inventory management, and supplier relations. You will play a critical role in optimizing costs, maintaining inventory accuracy, and collaborating with cross-functional teams to meet production goals.<br><br>Responsibilities:<br>• Manage the procurement of materials and components, ensuring timely delivery to support production schedules.<br>• Take full ownership of inventory management, including cycle counting, audits, and maintaining accurate records.<br>• Collaborate with engineering teams to create and update Bills of Materials (BOMs) and support production planning.<br>• Negotiate with suppliers to secure favorable terms, build strong relationships, and identify cost-saving opportunities.<br>• Develop and implement strategies to improve inventory control and procurement processes.<br>• Coordinate with internal teams to align material supply with production demand and project timelines.<br>• Monitor supplier performance to ensure consistent quality and reliability.<br>• Provide support for production scheduling by ensuring material availability and addressing potential shortages.<br>• Conduct regular analysis of purchasing activities to identify areas for improvement.<br>• Ensure compliance with company policies and industry standards in all purchasing and planning activities.
<p>We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.</p><p>• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.</p><p>• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.</p><p>• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.</p><p>• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.</p><p>• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.</p><p>• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.</p><p>• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.</p>
We are looking for an experienced Human Resources Manager to lead and support key HR functions within our organization. Based in Grove City, Ohio, this role focuses on fostering a positive workplace culture, guiding managers, and ensuring compliance with company policies. If you are passionate about employee relations, organizational development, and HR administration, we invite you to join our team.<br><br>Responsibilities:<br>• Provide coaching and guidance to line managers to enhance leadership and team management skills.<br>• Oversee employee relations initiatives, addressing concerns and resolving workplace issues effectively.<br>• Maintain and promote the organization's culture through strategic HR practices.<br>• Develop, implement, and ensure compliance with company policies and procedures.<br>• Manage leave processes, including tracking, approvals, and adherence to legal requirements.<br>• Maintain accurate and up-to-date employee records in HR systems.<br>• Support onboarding processes to ensure smooth integration of new hires.<br>• Coordinate benefit functions and assist employees with related inquiries.<br>• Utilize HRIS platforms to streamline data management and reporting.<br>• Drive initiatives that enhance employee engagement and satisfaction.
We are looking for an experienced ServiceNow developer to lead and oversee technical projects within the platform. This role requires strong leadership skills, technical expertise, and the ability to collaborate effectively with cross-functional teams to deliver innovative solutions. Based in Blue Ash, Ohio, this position offers the opportunity to shape and optimize ServiceNow applications while mentoring less experienced team members.<br><br>Responsibilities:<br>• Lead the design, development, and deployment of ServiceNow applications and modules tailored to organizational needs.<br>• Provide guidance and mentorship to less experienced developers, conducting code reviews and ensuring adherence to industry best practices.<br>• Collaborate with stakeholders and cross-functional teams to gather requirements, define project scope, and deliver high-quality solutions.<br>• Customize workflows, business rules, UI policies, and client scripts to meet specific client requirements.<br>• Monitor platform stability and performance, proactively identifying and implementing optimization strategies.<br>• Stay informed about ServiceNow updates and recommend upgrades or enhancements to improve functionality.<br>• Document technical specifications, system architecture, and deployment processes to ensure clarity and consistency.<br>• Ensure the scalability of the ServiceNow platform through proactive planning and development.<br>• Troubleshoot and resolve complex technical issues to maintain system reliability.
<p>We are looking for a dynamic and detail-oriented Office Manager to oversee the administrative, operational, and employee-related functions of a growing organization in Cincinnati, Ohio. In this Contract to permanent opportunity, you will work closely with leadership to ensure smooth office operations, foster a collaborative work environment, and support the needs of approximately 50-100 employees. This role is vital in maintaining efficiency and promoting a culture of excellence.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of the recruiting process, including job postings, candidate screening, coordinating interviews, and conducting reference checks.</p><p>• Facilitate onboarding and offboarding processes, including IT setup, workstation preparation, documentation, and exit interviews.</p><p>• Administer payroll, oversee employee benefits such as health insurance and 401(k), and ensure compliance with government reporting requirements.</p><p>• Maintain and enforce company policies, including updates to the employee handbook and adherence to labor laws.</p><p>• Oversee procurement and inventory management for office supplies, kitchen items, raw materials, and equipment.</p><p>• Coordinate office facilities needs, including liaising with landlords, maintenance teams, cleaning services, and security providers.</p><p>• Manage vendor relationships, including IT support, contractors, and service providers.</p><p>• Organize internal events, team-building activities, and company celebrations to foster a positive and engaging work culture.</p><p>• Provide scheduling, travel coordination, and meeting preparation support to leadership.</p><p>• Assist with operational tasks such as reviewing billing and quotes to ensure accuracy</p>
We are looking for a dynamic Sales Manager to drive revenue growth and lead sales efforts for our service-based organization in Springdale, Ohio. This role combines strategic planning, customer relationship management, and team leadership to achieve ambitious sales targets. The ideal candidate will have a proven track record in B2B sales and the ability to manage both new business development and existing client portfolios.<br><br>Responsibilities:<br>• Develop and implement effective sales strategies to maximize revenue from new and existing customers.<br>• Actively prospect and qualify leads to identify new business opportunities and close deals.<br>• Manage a portfolio of key accounts, ensuring repeat business, renewals, upselling, and cross-selling opportunities.<br>• Build and maintain strong relationships with customers, acting as a trusted advisor and understanding their unique needs.<br>• Collaborate with technical presales teams to deliver tailored solutions and compelling presentations.<br>• Oversee contract negotiations and pricing discussions to secure profitable agreements.<br>• Provide guidance, coaching, and support to sales team members, fostering a high-performance culture.<br>• Coordinate with sales administration to ensure accurate quotations, order processing, and reporting.<br>• Track and analyze sales performance metrics, market trends, and customer feedback to refine strategies.<br>• Report pipeline activity and sales forecasts to management, ensuring transparency and alignment with organizational goals.
<p><strong>Our client is seeking an ELM Administrator to <u>Support IBM Engineering Lifecycle Management (ELM) Platform and Applications.</u></strong></p><p>This role is a multi-year assignment that could be long term opportunities for advancement or potential long-term opportunities for conversion.</p><p>This role provides advanced administration and support for the IBM Engineering Lifecycle Management (ELM) platform with application support. Support IBM Engineering Lifecycle Management (ELM) Platform and Applications</p><p>The System Administrator L3 will oversee platform maintenance, perform upgrades and patches, troubleshoot complex issues, and ensure stable, high-performing environments for engineering teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>ELM Platform Responsibilities</p><p>- Maintain the ELM platform, including routine application-level maintenance, project cleanup, archiving, and ensuring consistent application performance.</p><p>- Review IBM ELM upgrade documentation, release notes, and compatibility matrices.</p><p>- Conduct pre-upgrade assessments and execute post upgrade validation including validating project areas, templates, data integrity, and integrations.</p><p>- Perform end to end ELM platform iFix patches or upgrades across EWM, ETM, DNG, and JRS.</p><p>- Coordinate data backups and application-level export/import tasks required for transitions.</p><p>- Validate reporting components such as JRS, LQE, and perform reindexing as needed.</p><p>- Troubleshoot upgrade-related issues including reporting sync errors, missing associations, cache or permissions conflicts.</p><p><br></p><p><strong>ELM Application Administration</strong></p><p>- Provide daily administrative support for IBM ELM applications (EWM, ETM, DNG, JRS).</p><p>- Manage and resolve support tickets related to project configuration, workflow management, requirements management, work item customizations, and source control using EWM.</p><p>- Perform configuration and administration using the RTC Eclipse client.</p><p>- Build, modify, and maintain JRS reports.</p><p>- Assist with custom application deployments and plugin deployments.</p><p><br></p><p><br></p><p><br></p>
<p>Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul><p><br></p>
<p>We are seeking professionals with a strong customer service focus to join our team as customer service representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Attend training sessions to build knowledge of service procedures and repairs.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul><p><br></p>
<p>The Service Team is looking to add new members with a strong Customer Service mentality! 2nd shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.</p><p>Responsibilities:</p><p><br></p><p>• Provide excellent customer service while speaking with customers and vendors, in accordance with training</p><p>• Resolve on-demand customer requests and provide customers with product and service information</p><p>• Communicate clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers in a timely manner to keep them informed</p><p>• Create service estimates, complete billing process and collect payments</p><p>• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors</p><p>• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary</p><p>• Identify and escalate priority issues and route calls to appropriate resource</p><p>• Achieve monthly targets for close percentage, gross profit per job and other targets</p><p><br></p><p><br></p><p>Qualifications:</p><p>• Two-year Associated Degree preferred, minimum High School diploma</p><p>• Experience in (inbound and outbound) sales and customer service preferred</p><p>• Logistics coordinators, freight brokers, dispatching experience is a plus</p><p>• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors</p><p>• Able to work under pressure and handle multiple requests</p><p>• Multi-tasking and Attention to detail are required</p><p>• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks</p><p>• Experience effectively using computers and learning new computer programs</p><p>• One weekend shift per week required</p><p>• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays)</p><p><br></p><p>Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>