<p>A leading, mission-driven organization in San Mateo County is seeking a Program Specialist (Contract through October 2026) to support individuals and families. In this role, you’ll be on the front lines of helping people navigate crisis —while working alongside a collaborative, community-focused team.</p><p><br></p><p>This is an opportunity to bring your experience in human services to a role where your work directly impacts your local community. Every conversation, every resource connection, and every housing solution contributes to long-term stability for someone in need.</p><p><br></p><p>Why This Role Stands Out</p><ul><li>Make a visible, immediate impact in your local community</li><li>Partner with a respected organization focused on dignity, respect, and outcomes</li><li>Gain hands-on experience in crisis intervention and community-based services</li><li>Build meaningful relationships with clients, community partners, and housing resources</li><li>Contract through October 2026</li></ul><p>If you’re driven by purpose, thrive in fast-paced, people-first environments, and want your work to truly matter—this is your opportunity to step into a role where impact is measured in lives changed. Apply today to be part of something bigger.</p><p><br></p><p>How you will contribute:</p><ul><li>Conduct intakes, screenings, and assessments to evaluate opportunities</li><li>Apply standardized county diversion and assessment tools to determine client needs and service alignment</li><li>Provide crisis intervention, problem-solving, and stabilization planning</li><li>Communicate assessment outcomes and recommended actions clearly and professionally</li><li>Prevention support through mediation, referrals, and barrier resolution</li><li>Advocate for clients through mediation </li><li>Identify additional support needs</li><li>Connect clients to community resources including housing, healthcare, benefits, employment, and legal services</li><li>Collaborate with internal teams and community partners</li><li>Maintain accurate, compliant, and timely client documentation (electronic and physical)</li><li>Perform data entry, tracking, and reporting of services and outcomes</li><li>Support preparation of weekly, monthly, and annual program reports</li><li>Ensure data quality, confidentiality, and compliance with regulatory standards</li></ul><p><br></p>
<p>We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.</p><p><strong>Job Description</strong></p><ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul><p><br></p>
<p>We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.</p><p><strong>Job Description</strong></p><ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
<p>We are looking for a Digital Advertising Specialist to support targeted online marketing initiatives for a long-term contract opportunity. This role is ideal for someone who can manage paid digital campaigns across multiple channels, interpret performance data, and help improve audience engagement through thoughtful campaign execution. You will work on strategies that strengthen brand visibility, optimize advertising spend, and contribute to measurable marketing results.</p><p><br></p><p>Responsibilities:</p><p>• Plan, launch, and refine digital advertising campaigns across paid search, paid social, and email marketing channels.</p><p>• Monitor campaign performance regularly and adjust targeting, budget allocation, bidding, and creative elements to improve outcomes.</p><p>• Use analytics tools to evaluate traffic, conversions, and engagement trends, then translate findings into actionable recommendations.</p><p>• Partner with internal stakeholders to align campaign objectives with broader marketing priorities and business goals.</p><p>• Develop audience-focused messaging and coordinate ad content that supports acquisition, retention, and brand awareness efforts.</p><p>• Track key performance indicators and prepare clear reports that summarize campaign effectiveness and opportunities for improvement.</p><p>• Support ongoing optimization of digital marketing processes and platform usage to increase efficiency and campaign impact.</p>