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4 results for Customer Service Specialist in Danvers, MA

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in New Hampshire. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, managing order information, and handling a high volume of calls with accuracy. The person in this role will serve as a key point of contact for customers while helping ensure timely responses and efficient service. Responsibilities: • Respond to incoming customer calls and provide clear, courteous assistance for questions, concerns, and service needs. • Enter customer orders and update account details accurately within company systems. • Manage both inbound and outbound phone communication to support follow-up, issue resolution, and service coordination. • Deliver a positive customer experience by addressing requests promptly and maintaining a detail-oriented approach throughout each interaction. • Document conversations, order activity, and service updates thoroughly to maintain accurate records. • Work with internal teams to escalate complex issues and help drive timely solutions for customers. • Use CRM tools, including Salesforce when applicable, to track customer interactions and support case management.
2026-06-04T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-05T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Senior Registered Client Service Associate

Boston, MA
onsite
Permanent / Full Time
55000 - 85000 USD / Yearly
We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.
2026-06-04T00:00:00Z