9 results for Customer Service Manager in Danvers, MA

Customer Service Manager

Raynham, MA
onsite
Temporary
33 - 38 USD / Hourly
We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction. Responsibilities: • Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution. • Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs. • Track and analyze performance metrics, providing regular reports to drive continuous improvement. • Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently. • Foster strong relationships with customers by addressing concerns and resolving conflicts effectively. • Implement strategies to enhance customer satisfaction and loyalty through superior service delivery. • Coordinate and optimize scheduling to ensure timely service and operational efficiency. • Promote upselling opportunities by identifying customer needs and offering relevant solutions. • Maintain a clear and precise communication style to effectively interact with customers and team members. • Provide leadership and support to the customer service team, ensuring alignment with organizational goals.
2026-04-01T00:00:00Z

Customer Service Specialist

Hathorne, MA
onsite
Permanent
50000 - 62500 USD / Yearly
Robert Half is working with an established manufacturing company on the North Shore looking for a Customer Account Manager to join its team. This is a permanent role, joining a small team, reporting into a Team Lead. Our client is looking for a Customer Account Manager out of the manufacturing industry with at least 2-3 years of hands on customer service experience. The selected candidate will be responsible for order processing, resolving customer issues, providing quotes, and supporting customer negotiations. Strong systems skills are needed as the Customer Account Manager will be entering orders into an ERP system and preparing quotes on a daily basis. Strong communication skills are required. For the right experience our client is looking for a starting salary up to $30/hour. Hours are 7:00-3:30. If interested and qualified please apply to this listing or send your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-03-18T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary
20 - 23 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Nashua, New Hampshire. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a seamless experience. This is a fantastic opportunity to engage with clients and contribute to maintaining high-quality service standards. Responsibilities: • Respond to inbound customer calls promptly, addressing inquiries and resolving issues with professionalism. • Process and manage customer orders accurately, ensuring all details are entered correctly. • Provide clear information about products, services, and company policies to customers. • Handle both inbound and outbound calls, maintaining a high level of customer satisfaction. • Collaborate with internal teams to address and resolve customer concerns efficiently. • Maintain detailed records of customer interactions and transactions in the system. • Identify opportunities to improve customer service processes and share feedback with the team. • Ensure compliance with company guidelines and service standards in every interaction. • Assist with additional administrative tasks as needed to support the customer service team.
2026-04-10T00:00:00Z

Customer Service Rep

Shrewsbury, MA
onsite
Permanent
52000 - 55000 USD / Yearly
We are looking for a dedicated Customer Service Representative to join our team in Shrewsbury, Massachusetts. In this role, you will play a pivotal part in ensuring smooth communication with customers, managing orders, and coordinating logistics. If you thrive in a fast-paced environment and have a strong background in customer service, we encourage you to apply. Responsibilities:• Process orders efficiently through accurate data entry.• Communicate with customers via verbal and written channels to address inquiries, requests, and concerns.• Coordinate schedules with transportation carriers to meet shipping deadlines.• Maintain and monitor inventory control processes to ensure accuracy.• Collaborate with various departments, including warehouse staff and sales teams, to address order revisions, pricing, inventory updates, and customer complaints.• Work with external carriers to confirm load availability for customer pickups.• Manage customer databases, including advanced shipping notices and routing details.• Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment. For immediate consideration please call me directly 508-205-2127 Eric Lebow
2026-04-09T00:00:00Z

Senior Client Service Representative

Boston, MA
onsite
Temporary
25 - 26 USD / Hourly
We are looking for an experienced Senior Client Service Representative to join our team in Boston, Massachusetts. In this long-term contract position, you will play a key role in delivering exceptional service to clients by resolving inquiries promptly and accurately. This opportunity includes a hybrid schedule requiring a minimum of three in-office days per week, with Tuesdays and Wednesdays fixed and one floating day. Responsibilities: • Address client inquiries efficiently and ensure resolutions meet high service standards. • Calculate daily net asset values (NAVs) and prepare month-end and year-end financial reports. • Generate and manage various internal and external reports with accuracy. • Utilize internal technology platforms to support client service operations effectively. • Investigate and resolve accounting discrepancies or issues on a daily basis. • Collaborate with teams to ensure timely completion of deliverables and uphold service quality. • Apply analytical skills to assess data workflows and solve problems. • Stay informed about corporate actions, equity, fixed income, and derivative investments. • Leverage tools like Excel, Bloomberg, and Reuters to enhance reporting and analysis. • Maintain focus and accuracy while working under tight deadlines.
2026-04-01T00:00:00Z

Supply Chain Manager

Worcester, MA
onsite
Permanent
110000 - 130000 USD / Yearly
We are looking for an experienced Supply Chain Manager/Director to oversee purchasing and inventory control operations in the Worcester Massachusetts area. In this role, you will play a pivotal part in ensuring efficient inventory management, optimizing procurement strategies, and maintaining strong supplier relationships. This is an excellent opportunity for an analytical individual with strong attention to detail to contribute to the success of our supply chain processes. Responsibilities:• Develop and implement inventory control strategies to maintain optimal inventory levels and prevent shortages or overstocking.• Monitor inventory movements and resolve discrepancies by analyzing data and identifying variances.• Source and qualify alternative suppliers, both domestic and international, for raw materials and finished goods.• Collaborate with teams across sales, operations, and finance to forecast inventory needs and establish reliable inventory targets.• Manage the forecasting process for the business using ForecastX software to support inventory planning.• Negotiate with vendors and suppliers to secure competitive pricing, favorable payment terms, and beneficial contract agreements.• Build and maintain strong relationships with suppliers and external partners to ensure a consistent and efficient supply chain.• Analyze inventory data and prepare reports with actionable recommendations for improving purchasing and inventory strategies.• Continuously refine purchasing processes to enhance efficiency, reduce costs, and streamline operations.• Supervise and guide a procurement specialist responsible for indirect supply purchasing for the manufacturing facility. For immediate consideration please call me directly. Eric Lebow 508-205-2127
2026-04-09T00:00:00Z

Supply Chain Manager

Billerica, MA
onsite
Permanent
115000 - 130000 USD / Yearly
Robert Half is working with a respected manufacturing client north of Boston looking for a Supply Chain Manager to join its team. This opportunity is open due to business growth, and will have 1 direct report. The job will report into a Director of Operations. The selected Supply Chain manager should have at least 5 years of relevant experience in a manufacturing or distribution environment. Demand planning experience is integral here, and analytical skills. This is a supplier-facing role and the selected candidate must be polished and have top notch communication skills. A degree is required. If you're a Supply Chain professional qualified for this job opportunity please apply to this listing ASAP, or email an updated resume to Bill.Nichols@roberthalf. Thanks!
2026-04-07T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-04-03T00:00:00Z

Sr. Client Service Associate

Framingham, MA
onsite
Permanent
85000 - 100000 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-03-17T00:00:00Z