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4 results for Customer Service Manager in Danvers, MA

Customer Service Representative

Woburn, MA
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract opportunity in Woburn, Massachusetts. This position focuses on delivering responsive service, managing orders accurately, and handling a steady volume of inbound and outbound communication. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to work efficiently in a fast-paced support environment. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and timely resolution to service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers. • Enter customer orders accurately into internal systems while verifying product, account, and shipment information. • Address service concerns by identifying issues, documenting interactions, and escalating more complex matters when appropriate. • Maintain organized and complete records of customer conversations, order updates, and follow-up actions. • Support day-to-day call center operations by balancing service quality, responsiveness, and accuracy across multiple tasks.
2026-05-27T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-05-08T00:00:00Z

Sr. Client Service Associate

Framingham, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-05-06T00:00:00Z