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8 results for Customer Service Manager in Danvers, MA

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking detail-oriented and compassionate Customer Service Representatives in Nashua, NH 03060 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.Responsibilities:<ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
2026-06-12T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up. Responsibilities: • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests. • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately. • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories. • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations. • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly. • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs. • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items. • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.
2026-06-16T00:00:00Z

Member Services Coordinator

Franklin, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Member Services Coordinator to support member-facing operations and help deliver a responsive, organized service experience in Bellingham, Massachusetts. This position combines customer support, record maintenance, and administrative coordination to ensure members receive accurate information and timely assistance. The role is ideal for someone who is detail-oriented, comfortable managing data, and able to collaborate across teams while supporting meetings, promotions, and day-to-day office activities. Responsibilities:• Guide new members through the onboarding process and help create a positive, well-organized introduction to the organization.• Keep member records current by updating database information and ensuring documentation is complete and accurate.• Manage website-related member materials and coordinate communications received from both internal teams and outside partners.• Support product data maintenance by reviewing model details and updating category or status information as needed.• Assist members with order-related issues, including processing backorder cancellation requests when appropriate.• Enter and review promotional data, then prepare reports that help the team evaluate program performance and operational effectiveness.• Help coordinate and participate in member meetings, events, and shows by preparing materials and providing administrative support.• Contribute to shared team priorities by assisting colleagues with additional assignments and handling general office tasks as required. **For immediate screening and interviews please reach out to me asap, including forwarding your resume, 508-205-2127, Eric Lebow
2026-06-09T00:00:00Z

Patient Service Representative

Danvers, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare team in Massachusetts. This Long-term Contract position focuses on creating a positive experience for patients by coordinating appointments, handling registration activities, and responding to inquiries with care and attention. The ideal candidate is organized, service-driven, and comfortable managing a high volume of patient interactions in a fast-paced setting. Responsibilities: • Coordinate patient appointments efficiently, ensuring accurate scheduling and timely follow-up for changes or cancellations. • Welcome and assist patients throughout the registration process while confirming demographic and insurance information. • Respond to incoming calls with a courteous, solutions-focused approach and direct inquiries to the appropriate department when needed. • Provide front-line support for patient service needs, helping resolve routine concerns and questions in a detail-oriented manner. • Maintain accurate records in scheduling and registration systems to support smooth daily operations. • Communicate clearly with clinical and administrative teams to help align patient appointments and service requests. • Monitor appointment details closely to reduce errors and improve the overall patient access experience.
2026-06-17T00:00:00Z

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T00:00:00Z

Senior Registered Client Service Associate

Boston, MA
onsite
Permanent / Full Time
55000 - 85000 USD / Yearly
We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.
2026-06-04T00:00:00Z