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3 results for Customer Experience Specialist in Danvers, MA

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-21T00:00:00Z

Bilingual Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
19 - 20.5 USD / Hourly
Robert Half's client in Franklin MA is looking for a fulltime bilingual (English/Spanish) customer service representative! Responsibilities include: - incoming calls/emails- data entry- order processing- strong communication and follow-up skills- working with internal teams and clients- strong relationship management- strong technical skill set- bilingual is a must - crm experience is a plus
2026-07-08T00:00:00Z

Employee Relations Specialist

Boston, MA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for an Employee Relations Specialist to support a long-term contract opportunity in Boston, Massachusetts. This role focuses on fostering a fair, compliant, and respectful workplace by addressing employee concerns, guiding managers through complex workplace matters, and supporting consistent HR practices. The ideal candidate brings strong judgment, a solid understanding of employment law, and the ability to handle sensitive situations with professionalism and discretion. Responsibilities: • Manage employee relations matters by assessing concerns, gathering relevant information, and recommending appropriate resolutions. • Conduct workplace investigations involving policy violations, interpersonal conflicts, and other sensitive employee issues while maintaining confidentiality. • Advise managers on performance-related situations, corrective action, and documentation to promote consistency and fairness. • Partner with HR and leadership to interpret labor and employee relations issues in alignment with organizational policy and applicable laws. • Review workplace concerns for potential risk and escalate complex matters when needed to support sound decision-making. • Maintain accurate case records, investigation notes, and related documentation in accordance with internal standards and legal requirements. • Provide guidance on employee relations practices that support compliance with local employment law and established HR procedures.
2026-07-21T00:00:00Z