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7 results for Customer Experience Specialist in Danvers, MA

Customer Service Representative

Canton, MA
onsite
Temporary to Hire
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems. Responsibilities: • Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests. • Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues. • Enter customer orders accurately and verify information to support efficient processing. • Maintain detailed records of conversations, requests, and updates within internal systems. • Coordinate with internal teams to address order issues, service challenges, and customer escalations. • Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions. • Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail.
2026-08-13T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Customer Service Representative

Danvers, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Robert Half is working with a respected client on the North Shore seeking a Customer Service Representative to join its team. This is a permanent role reporting into a Customer Service Manager that will join an established team. Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders, generating quotes, and responding quickly to client inquiries. This is a fast-paced environment where good systems skills are important. For the right level of experience our client is looking to pay a base salary around $60K + bonus. Strong benefits too. If interested and qualified, please apply to this listing or email your resume direct to Bill.Nichols@roberthalf. Thanks!
2026-08-11T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-29T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-08-11T00:00:00Z

Sales Specialist

North Hampton, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Sales Specialist to support day-to-day retail operations at an on-site store in North Hampton, New Hampshire. This is a Contract position focused on assisting customers with parts and helmets while delivering attentive, knowledgeable service. The ideal candidate brings a strong customer service background and enjoys working in a fast-paced retail setting with cash-handling responsibilities. This opportunity begins on opening day and follows a Thursday through Sunday 10am-6pm schedule. Responsibilities:• Welcome shoppers, identify their needs, and guide them to the right motorcycle parts, helmets, and related products.• Process purchases accurately, handle cash drawer activity responsibly, and maintain balanced transactions throughout each shift.• Provide product information that helps customers make informed buying decisions and supports a positive in-store experience.• Keep the sales floor organized, stocked, and presentation-ready to encourage efficient service and strong visual appeal.• Support purchasing and inventory-related tasks by monitoring product availability and communicating restocking needs.• Assist with opening day operations and contribute to smooth store readiness for customer traffic.• Resolve customer questions and concerns professionally to strengthen satisfaction and repeat business.
2026-08-04T00:00:00Z

Client Services Assistant/Legal Support Specialist

Boston, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment. Responsibilities: • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day. • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care. • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials. • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival. • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials. • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities. • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records. • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.
2026-08-13T00:00:00Z