<p>We are looking for an IAM Architect to lead the design and advancement of identity and access management solutions in Stratford, Connecticut. This role focuses on shaping secure, scalable architecture that supports business priorities across hybrid and cloud environments. The ideal candidate will combine deep technical knowledge with strong judgment, helping teams strengthen security controls while delivering practical, cost-conscious solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the assessment, design, and implementation of enterprise identity and access management architecture aligned with organizational goals and security priorities.</p><p>• Define security requirements and recommend appropriate controls, capabilities, and solution patterns based on business needs, technology strategy, and emerging threats.</p><p>• Review vendor proposals and statements of work, identify security gaps or control weaknesses, and provide informed recommendations to internal stakeholders and vendor management teams.</p><p>• Create and maintain architecture blueprints, design documentation, and strategic roadmaps, and present implementation approaches to leadership and project teams.</p><p>• Develop tailored security solutions that support layered defense strategies by partnering with internal teams, external providers, and business stakeholders.</p><p>• Evaluate identity, access, and broader security technologies against operational, financial, and risk considerations, and advise on adoption or improvement opportunities.</p><p>• Establish baseline security standards for platforms, applications, network segmentation, and identity-related services across enterprise environments.</p><p>• Provide senior-level technical guidance to resolve complex access, directory, and security issues throughout planning, delivery, and operational support phases.</p><p>• Direct technical project execution by setting scope, quality expectations, timelines, and overall architectural direction through completion.</p><p>• Work across technical, business, and leadership groups to ensure timely delivery of secure, high-quality IAM services.</p>
<p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
<p><strong>Systems Administrator </strong>(Contract)</p><p><br></p><p><strong>Location:</strong> Danbury, CT (Hybrid)</p><p><strong>Duration:</strong> 3-Month Contract</p><p><strong>Schedule:</strong> Full-Time, 40 Hours per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Systems Administrator for a contract opportunity supporting a Robert Half client a diverse infrastructure environment. This position is ideal for a well-rounded IT professional who enjoys working across server administration, networking, Microsoft 365 technologies, and infrastructure support.</p><p>The successful candidate will have experience supporting both on-premises and cloud environments and be comfortable performing a combination of remote administration and hands-on infrastructure work.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support Windows Server environments</li><li>Manage Active Directory, Group Policy, file services, and Microsoft 365</li><li>Support Microsoft Entra ID, Intune, and SharePoint environments</li><li>Troubleshoot server, network, and cloud infrastructure issues</li><li>Configure and support switches, firewalls, and related network infrastructure</li><li>Perform hardware installation, equipment deployment, and cabling activities</li><li>Assist with infrastructure upgrades, migrations, and technology rollouts</li><li>Document systems, processes, and technical solutions</li><li>Collaborate with technical teams to support ongoing infrastructure initiatives</li><li>Maintain security, backup, and business continuity solutions</li><li>Provide technical support and guidance to users and stakeholders</li></ul><p><br></p>
We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions.<br><br>Responsibilities:<br>• Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments.<br>• Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations.<br>• Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives.<br>• Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort.<br>• Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities.<br>• Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience.<br>• Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration.<br>• Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents.<br>• Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.