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11 results for Medical Customer Service Specialist in Danbury, CT

customer experience specialist

Norwalk, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
Customer Experience Specialist – Norwalk, CTWe are seeking personable, customer-focused professionals for ongoing Customer Experience Specialist opportunities in the Norwalk, CT area. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where communication and follow-through are key.Responsibilities<ul><li>Serve as a primary point of contact for customers via phone and email</li><li>Respond to customer questions, requests, and concerns in a timely and professional manner</li><li>Provide accurate information regarding products, services, orders, or accounts</li><li>Assist with resolving customer issues and escalate concerns when appropriate</li><li>Enter and update customer information accurately within internal systems and CRM platforms</li><li>Process orders, requests, account updates, and other customer transactions</li><li>Maintain detailed documentation of customer interactions</li><li>Coordinate with internal departments to ensure customer needs are addressed</li><li>Follow up with customers to ensure timely resolution and a positive experience</li><li>Support additional customer service and administrative projects as needed</li></ul>
2026-08-11T00:00:00Z

Medical Accounts Receivable Specialist

Garden City, NY
onsite
Temporary to Hire
26 - 30 USD / Hourly
We are seeking a Medical Accounts Receivable Specialist to support revenue cycle operations for a healthcare organization in Garden City, New York. This contract opportunity with permanent potential is ideal for someone who can manage outstanding balances, apply payments accurately, and follow through on commercial insurance collections in a fast-paced setting. The position plays an important role in maintaining cash flow, resolving billing issues, and reducing aged receivables through consistent follow-up and detailed account review. Main Duties:• Review and manage medical accounts receivable balances to identify unpaid claims and prioritize follow-up activities.• Post and reconcile incoming payments with accuracy, ensuring cash applications are reflected correctly in patient and payer accounts.• Communicate with commercial insurance carriers to research claim status, secure payment, and address outstanding reimbursement issues.• Investigate denied or underpaid claims, determine root causes, and take corrective action to support timely resolution.• Prepare and submit billing corrections when needed to improve claim acceptance and accelerate payment turnaround.• Monitor aging reports and work assigned account inventories to reduce past-due balances and support collection goals.• Maintain complete and organized documentation of collection efforts, account updates, and payer communications.
2026-08-07T00:00:00Z

Customer Service Representative

Teaneck, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through. Responsibilities: • Guide customers through payment portal use, including making payments online and setting up recurring payment options. • Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service. • Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary. • Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories. • Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently. • Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds. • Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully. • Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication. • Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.
2026-08-07T00:00:00Z

Customer Service Representative

Hackensack, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Logistics Coordinator for a contract-to-hire opportunity near Hackesack, NJ. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer communication, order support, and shipping coordination in a fast-moving environment. The role will focus on accurate billing, shipment follow-up, and timely documentation while ensuring customers receive clear updates throughout the order process. Responsibilities:• Coordinate outgoing shipments and monitor delivery activity to help ensure orders move accurately and on schedule.• Prepare billing documents and review invoices carefully to maintain correct customer charges and order records.• Generate and process packing documentation for outbound orders, ensuring shipment details are complete and accurate.• Serve as a primary point of contact for customers by answering questions and providing updates on order status and delivery timelines.• Handle a high volume of outbound and inbound calls related to order activity, pricing questions, and shipment support.• Enter and update customer orders in internal systems with close attention to accuracy and service expectations.• Support weekly packaging and shipment preparation for frozen fish products in accordance with shipping schedules and handling needs
2026-08-13T00:00:00Z

Customer Service Representative

Patchogue, NY
onsite
Temporary / Contract
20 - 25 USD / Hourly
Customer Service RepresentativeCustomer service representative openings!Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.How you will make an impact<ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

Torrington, CT
onsite
Temporary / Contract
18.25 - 20.5 USD / Hourly
Job SummaryOur client is seeking a professional, customer-focused Customer Service Representative to join their team. This role is responsible for providing excellent support to customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns and complaints in a timely and professional manner</li><li>Process orders, returns, exchanges, and account updates accurately</li><li>Maintain detailed and accurate customer records in the company system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Collaborate with internal teams to support customer needs</li><li>Meet service standards, response times, and productivity goals</li></ul>Qualifications<ul><li>1+ years of customer service, call center, or administrative support experience preferred</li><li>High school diploma or equivalent required</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Proficiency with Microsoft Office and customer service software or CRM systems</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li></ul>
2026-08-06T00:00:00Z

Customer Service Manager

Shelton, CT
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
Customer Service Manager - (Full- Time, Permanent!!)Location: Shelton, CTSalary: $85,000 - $100,000 DOE Are you an Experienced Customer Service Manager ready to lead and develop a high-performing customer support team in Shelton, CT?! We have a wonderful client ready to meet you then!! This leadership role is ideal for a hands-on manager who excels at coaching employees, resolving complex customer issues, and driving exceptional service standards. Candidates with leadership experience in Customer Service or Accounts Receivable are encouraged to apply. Key Responsibilities<ul><li>Lead, mentor, and develop a team of Customer Service professionals.</li><li>Oversee daily operations to ensure exceptional customer satisfaction and efficient workflow.</li><li>Handle and resolve escalated customer concerns in a professional, timely, and effective manner.</li><li>Establish performance expectations, conduct coaching sessions, and complete employee evaluations.</li><li>Identify opportunities to improve customer service processes and operational efficiency.</li><li>Collaborate with cross-functional teams including Sales, Operations, Finance, and Accounting.</li><li>Monitor service metrics, prepare reports, and implement continuous improvement initiatives.</li><li>Foster a positive, customer-focused culture while maintaining high employee engagement.</li></ul>Qualifications<ul><li>5+ years of management experience leading a Customer Service or Accounts Receivable team.</li><li>Proven experience resolving escalated customer service situations with professionalism and sound judgment.</li><li>Strong leadership, coaching, and team development skills.</li><li>Excellent interpersonal, communication, and conflict-resolution abilities.</li><li>Strong organizational and problem-solving skills with the ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office and experience with CRM or ERP systems is a plus.</li><li>Bachelor's degree is preferred but not required with equivalent leadership experience.</li></ul>Compensation & Benefits<ul><li>Competitive salary: $85,000 - $100,000 DOE</li><li>Comprehensive medical, dental, and vision insurance</li><li>Generous Paid Time Off (PTO) package</li><li>Paid holidays</li><li>401(k) with company match</li></ul>Please apply to Daniele.Zavarella@roberthalf(com)
2026-07-23T00:00:00Z

Medical Receptionist

Branford, CT
onsite
Temporary / Contract
19 - 22 USD / Hourly
A busy and well-established doctor's office in Branford, CT is seeking a professional and friendly Medical Receptionist to join our team. This position is ideal for someone who enjoys interacting with patients, thrives in a fast-paced healthcare environment, and is committed to providing exceptional customer service.Responsibilities<ul><li>Greet and check in patients in a courteous and professional manner</li><li>Answer and direct incoming phone calls</li><li>Schedule, reschedule, and confirm patient appointments</li><li>Verify patient insurance information and demographic data</li><li>Collect copays and process patient payments</li><li>Maintain accurate patient records within the electronic medical record (EMR) system</li><li>Handle incoming referrals, medical records requests, and correspondence</li><li>Assist patients with questions regarding appointments, paperwork, and office procedures</li><li>Perform general administrative and clerical duties to support the practice</li></ul>
2026-07-24T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
58000 - 60000 USD / Yearly
We are looking for a customer-focused detail-oriented individual to join our team in Hauppauge, New York. This position supports sales-related activities by assisting customers, responding to inquiries, and helping drive strong service outcomes. The ideal candidate brings at least 3 years of experience in customer service or sales support, along with solid Excel skills and the ability to manage both inbound and outbound communication effectively. Responsibilities: • Respond to customer inquiries by phone and email, providing accurate information and timely follow-up. • Support sales efforts by assisting with inside sales activities and helping move customer requests through completion. • Build positive client relationships through attentive service and consistent communication. • Coordinate inbound and outbound customer interactions to identify needs and support business growth. • Prepare, update, and maintain sales-related records and reports using Excel. • Work closely with internal teams to ensure orders, requests, and service issues are handled efficiently. • Assist with direct sales support tasks that contribute to customer satisfaction and revenue generation.
2026-07-27T00:00:00Z

Patient Access Facilitator

New Haven, CT
onsite
Temporary / Contract
17 - 20 USD / Hourly
Robert Half is partnering with a local healthcare organization in the New Haven area to identify a detail-oriented and customer-focused Patient Access Facilitator for a contract assignment. This position plays a key role in creating a positive patient experience by managing registration, scheduling, insurance verification, and front-end administrative support. Responsibilities<ul><li>Greet patients and visitors in a professional and courteous manner</li><li>Complete patient registration and maintain accurate demographic information</li><li>Verify insurance eligibility, benefits, and coverage prior to appointments</li><li>Schedule, reschedule, and confirm patient appointments</li><li>Obtain required authorizations and referrals as needed</li><li>Collect co-pays and process patient payments in accordance with organizational procedures</li><li>Review and update patient records to ensure accuracy and compliance</li><li>Assist patients with completing necessary forms and documentation</li><li>Answer incoming calls and respond to patient inquiries</li><li>Coordinate with clinical staff and other departments to support efficient patient flow</li><li>Maintain confidentiality and adhere to HIPAA regulations</li></ul>
2026-08-10T00:00:00Z

Patient Financial Access Facilitator

Fairfield, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
About the Opportunity Our client, a growing healthcare organization in Fairfield, CT, is seeking a compassionate and highly organized Patient Registration Specialist to join their front-Robert Half. This role is instrumental in ensuring a smooth patient experience by accurately registering patients, verifying insurance coverage, coordinating appointments, and providing exceptional customer service. The ideal candidate is detail oriented, detail-oriented, and thrives in a fast-paced healthcare environment where accuracy and patient satisfaction are top priorities. Responsibilities Welcome patients and visitors with a friendly and detail oriented demeanor. Complete patient registration and intake processes, ensuring all demographic and insurance information is accurate and up to date. Verify insurance eligibility, benefits, referrals, and authorizations. Collect copays, deductibles, and outstanding patient balances. Schedule, confirm, and reschedule appointments as needed. Maintain and update patient records within EMR/EHR systems. Answer incoming calls and respond to patient questions regarding appointments, billing, and registration requirements. Obtain required consent forms and documentation. Coordinate with clinical and billing departments to address registration and insurance issues. Ensure compliance with HIPAA and organizational privacy standards. Assist with administrative projects and front-desk operations as needed.
2026-08-13T00:00:00Z