10 Results for Customer Service Specialist Jobs in Danbury, CT

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Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18 - 18.33 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to permanent basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities: • Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request. • Review available information, conduct initial research, and assess the nature and urgency of each customer concern. • Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality. • Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations. • Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps. • Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-10-29T00:00:00Z

Customer Service Representative

Bayshore, NY
onsite
Permanent / Full Time
45000 - 52000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support order management and client communication for our apparel manufacturing operation in Bayshore, New York. This role is ideal for someone who enjoys balancing administrative tasks with responsive customer support in a fast-paced office setting. The person in this position will help ensure orders move forward smoothly while maintaining strong coordination with customers, sales partners, and internal teams. Responsibilities: • Manage customer order entry with accuracy and urgency, ensuring information is complete and properly recorded. • Act as a primary point of contact between clients and the sales team to keep communication clear and organized. • Work closely with internal departments to coordinate order activity and address issues that may affect fulfillment. • Monitor open orders and proactively follow up on delays, changes, or special handling needs to support timely completion. • Respond promptly to customer questions by phone and email, providing clear updates on order progress and next steps. • Maintain organized records and perform administrative support tasks that contribute to efficient daily office operations.
2026-10-29T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities: • Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request. • Review available information, conduct initial research, and assess the nature and urgency of each customer concern. • Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed. • Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution. • Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality. • Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome. • Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations. • Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps. • Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-11-09T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18.63 - 19 USD / Hourly
We are looking for a Customer Service Representative to support members and other callers with timely, accurate assistance in a high-volume healthcare environment in Middletown, New York. This is a Contract position that requires strong communication skills, sound judgment, and the ability to manage inquiries with professionalism and empathy. The Customer Service Representative role includes on-site training followed by a flexible schedule posted in advance, with shifts spread across weekdays and weekends based on business needs. Responsibilities:• Handle inbound customer inquiries by asking thoughtful follow-up questions, listening carefully, and identifying the core issue before determining next steps.• Review available information, complete initial research, and evaluate the scope of each request to support efficient and accurate problem solving.• Partner with internal teams across departments to secure answers, coordinate support, and route complex concerns to the appropriate resource when needed.• Place outbound calls to members, providers, brokers, pharmacies, or other parties to clarify details and move cases toward resolution.• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and a positive customer experience.• Record all interactions thoroughly, including the reason for the contact, research performed, actions taken, and final outcome.• Guide conversations with confidence and professionalism, using de-escalation techniques when necessary to help calm difficult situations.• Keep callers informed throughout the resolution process by sharing clear status updates and setting appropriate expectations.• Maintain strong attention during customer interactions while navigating systems and on-screen information without losing focus.• Respond to sensitive situations with empathy and respect, especially when callers are dealing with significant personal or health-related events.
2026-11-03T00:00:00Z

Customer Service Representative

Middletown, NY
onsite
Temporary / Contract
18.63 - 19 USD / Hourly
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract to Hire basis. This position supports members and partners by handling inquiries with professionalism, empathy, and strong follow-through. The role is ideal for someone who can stay organized in a fast-paced service environment while delivering clear communication and dependable issue resolution. Training for the Customer Service Representative role is conducted onsite, and the ongoing schedule is provided in advance with shifts that may include weekends. Responsibilities:• Handle inbound inquiries by asking thoughtful questions, listening carefully, and identifying the core issue behind each request.• Review available information, conduct initial research, and assess the nature and urgency of each customer concern.• Work with teams across the organization to obtain answers, coordinate next steps, and route complex matters to the appropriate contacts when needed.• Place outbound calls to members, providers, brokers, pharmacies, or other parties to gather details and help bring issues to resolution.• Strive to resolve concerns during the first interaction whenever possible while maintaining accuracy and service quality.• Record each interaction thoroughly, including the concern raised, research completed, actions taken, and final outcome.• Guide conversations with confidence and professionalism, using de-escalation techniques and empathy to support callers through sensitive situations.• Provide timely updates to customers throughout the resolution process so they remain informed about status and next steps.• Maintain attention to customer interactions while navigating systems, alerts, and multiple sources of information during the workday.
2026-11-04T00:00:00Z

Customer Service Representative

White Plains, NY
remote
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a dependable Customer Service Representative for a contract opportunity supporting business customers in White Plains, New York. This part-time role is ideal for someone who thrives in a fast-paced service setting, enjoys solving issues, and can balance customer communication with administrative follow-up. For this role, we are seeking candidates who are skilled in speaking both spanish and english fluently. Responsibilities:• Enter and maintain accurate order details, service notes, credits, and related information within internal systems.• Create special orders and process customer requests while ensuring all documentation is complete and up to date.• Handle a steady volume of inbound and occasional outbound calls while delivering clear, courteous, and solution-focused support.• Escalate complex service issues when needed and follow through to help ensure timely resolution.• Support daily operational workflows by monitoring account activity and maintaining organized customer records.• Participate in training activities, including system learning and scenario-based practice, to build confidence and accuracy in the role.
2026-11-09T00:00:00Z

Customer Service Lead

Coxsackie, NY
onsite
Temporary to Hire
22 - 30 USD / Hourly
Customer Service LeadCoxsackie, NY | Contract Opportunity Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in Coxsackie, NY seeking a Customer Service Lead who can elevate the customer experience while helping shape the future of the department. This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you. What You'll Be DoingLead Process Improvement & Team Development<ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul>Deliver an Exceptional Customer Experience<ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul>Drive Operational Excellence<ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
2026-10-27T00:00:00Z

Customer Success Associate

Tarrytown, NY
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a customer-focused professional to support client relationships and deliver an exceptional customer experience via a contract-to-hire position. This role will serve as a key point of contact for customers, helping to ensure a smooth onboarding process, ongoing engagement, and long-term satisfaction. Responsibilities:<ul><li>Build and maintain strong relationships with clients and serve as a trusted resource.</li><li>Support customer onboarding, training coordination, and account management activities.</li><li>Respond to customer inquiries and collaborate with internal teams to resolve issues.</li><li>Monitor customer satisfaction and identify opportunities to strengthen client engagement.</li><li>Maintain accurate customer information and activity within CRM systems.</li><li>Partner with cross-functional teams to support retention and growth initiatives.</li></ul>
2026-11-09T00:00:00Z

Human Resources Specialist

Wilton, CT
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are looking for a Human Resources Specialist to join our team in Norwalk, Connecticut. In this role, you will support various HR functions, including, recruiting, benefits administration, onboarding, and compliance-related tasks. Reporting directly to the HR Manager, you will serve as a key resource for HR policies and procedures while contributing to the smooth operation of the department. Responsibilities:• Manage end-to-end recruiting efforts, including job postings, resume screening, and candidate communication.• Prepare and distribute offer letters based on approved compensation packages.• Coordinate pre-employment requirements such as background checks, drug screenings, and physical exams.• Benefits administration • Oversee orientation and safety training to ensure seamless onboarding.• Maintain accurate onboarding documentation and ensure compliance with established policies.• Assist in the administration of employee records and support HR policy implementation.• Act as a point of contact for employees regarding HR-related inquiries and procedures.• Support Workers’ Compensation administration and ensure compliance with relevant regulations.• Collaborate with multiple operational departments to address HR needs and provide guidance.• Utilize office software, including Microsoft Excel and Word, for efficient HR documentation and reporting. If interested, please email your resume directly to anthony.riccio@roberthalf(.com)
2026-10-20T00:00:00Z

Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-11-06T00:00:00Z

10 results for Customer Service Specialist in Danbury, CT