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3 results for Customer Service Specialist in Danbury, CT

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail. Responsibilities: • Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up. • Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution. • Track newly released parts and confirm correct usage or application information to support accurate guidance for customers. • Review parts-related communications and reference materials to help ensure technical information is correct and up to date. • Record customer interactions and issue details in the current call logging system to maintain accurate service documentation. • Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking. • Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices. • Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed.
2026-06-05T00:00:00Z

Medical Customer Service Rep

Waterbury, CT
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Medical Customer Service Rep to support patients and healthcare customers through a high-volume call center environment in Connecticut. This Contract position is ideal for someone who communicates clearly, handles sensitive information with professionalism, and is comfortable assisting with billing questions and general patient inquiries. The role requires strong customer service skills, confidence using basic medical terminology, and the ability to guide callers to the appropriate resources. Responsibilities:• Respond to inbound calls from patients and other callers, providing courteous and efficient service in a fast-paced support setting.• Assist individuals with questions related to patient accounts, billing matters, and general service concerns while maintaining accuracy and empathy.• Explain basic healthcare-related information using appropriate medical terminology in a clear and understandable manner.• Route callers to the correct department, provider, or resource based on the nature of their needs.• Document conversations, updates, and follow-up details accurately within company systems.• Address patient concerns professionally and escalate more complex issues when additional support is needed.• Maintain confidentiality and handle all interactions in accordance with organizational standards and privacy expectation.
2026-05-26T00:00:00Z

Business Implementation & Support Specialist

Paramus, NJ
onsite
Permanent / Full Time
90000 - 125000 USD / Yearly
Key ResponsibilitiesTraining & Enablement<ul><li>Facilitate role-specific training and SOP guidance during new brand onboardings, including group training sessions and one-on-one coaching for dispatchers, technicians, and office staff.</li><li>Develop, maintain, and continuously improve SOPs and training materials aligned with standardized platform workflows and enterprise technology standards.</li><li>Coordinate brand readiness activities prior to go-live, including data validation, user preparation, and completion of vendor and platform prerequisites.</li><li>Monitor post-go-live adoption by shadowing users, identifying knowledge gaps, and delivering targeted follow-up training.</li><li>Lead recurring, role-based support sessions to surface adoption challenges and resolve operational issues.</li></ul> Platform Operations & Support<ul><li>Manage platform configuration, including user permissions, business units, form creation, and pricebook administration.</li><li>Build and maintain operational reports and dashboards that enable leadership and brand managers to monitor key performance indicators such as conversion rates, membership metrics, and technician performance.</li><li>Continuously evaluate and optimize workflows to improve usability for brand teams while maintaining organization-wide standards.</li><li>Support the rollout of new tools and platforms across brands and corporate teams in partnership with the CTO.</li><li>Own the internal help desk ticketing process, resolving Tier 1 and Tier 2 platform support requests and escalating issues to internal stakeholders or external vendors when required.</li></ul> Knowledge, Skills, and Abilities<ul><li>Advanced proficiency with field service management or business operations platforms, including configuration, troubleshooting, and end-user training across functional workflows (ServiceTitan experience strongly preferred).</li><li>Proven ability to train and coach users with varying levels of technical skill in a clear, patient, and professional manner.</li><li>Strong written communication skills with the ability to produce clear SOPs, internal communications, and technical documentation.</li><li>Demonstrated project coordination skills with the ability to manage multiple implementations or brand engagements simultaneously.</li><li>Comfort operating within a growing and evolving technology ecosystem and quickly learning new platforms.</li><li>Strong analytical skills with the ability to build reports and present findings in a clear, actionable format for operational leaders.</li></ul>
2026-05-12T00:00:00Z