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3 results for It Support Specialist in Dallas, TX

IT Support

Dallas, TX
onsite
Temporary / Contract
26 - 29 USD / Hourly
Position SummaryA growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project. POSITION TITLE: Help Desk Support Analyst (2 Openings)LOCATION: Dallas, TX (Onsite 5 Days per Week)SALARY: $26 - $29/hourDURATION: 6-Month Contract possible extensions RESPONSIBILITIES<ul><li>Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.</li><li>Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.</li><li>Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.</li><li>Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.</li><li>Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.</li></ul>
2026-07-02T00:00:00Z

Technical Support

Coppell, TX
onsite
Temporary / Contract
26 - 28 USD / Hourly
This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments. POSITION TITLE: IT Executive Support SpecialistLOCATION: Coppell, TX (On-site, 5 days/week)DURATION: 6-month contract to permanent RATE DURING CONTRACT: $28/HOURLYSALARY UPON CONVERSION: NEGOTIABLE RESPONSIBILITIES:<ul><li>Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs</li><li>Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals</li><li>Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime</li><li>Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance</li><li>Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology</li></ul>
2026-07-01T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
remote
Permanent / Full Time
65000 - 70000 USD / Yearly
Job TitleHelp Desk Analyst Company OverviewA well-established managed services provider in the IT and infrastructure solutions space is seeking a Helpdesk Analyst to join its growing team. Based in Santa Clarita, California, the organization partners with diverse clients to deliver reliable, scalable, and user-friendly technology solutions across IT operations, cybersecurity, and network environments. With a strong focus on service excellence and continuous improvement, the company is committed to helping businesses operate efficiently and securely. Role SummaryThe Helpdesk Analyst plays a critical role in supporting and maintaining client IT environments by addressing technical issues, responding to alerts, and driving proactive improvements. This position is primarily remote but based in Santa Clarita, California, with occasional on-site support required for nearby client locations. The ideal candidate thrives in a fast-paced environment and is passionate about troubleshooting, process optimization, and delivering exceptional customer support. Key Responsibilities<ul><li>Monitor alert systems and respond to incidents, ensuring timely escalation when necessary</li><li>Provide remote and occasional on-site technical support for client environments</li><li>Manage ticket queues, ensuring accurate documentation and timely resolution of incidents and service requests</li><li>Troubleshoot and resolve network infrastructure and system-related issues</li><li>Oversee the full lifecycle of incidents and problem tickets from intake to resolution</li><li>Create, update, and maintain technical documentation and standard operating procedures</li><li>Collaborate with operations teams to improve service delivery and efficiency</li><li>Identify trends and recurring issues to proactively minimize downtime</li><li>Contribute to the development of scalable, best-in-class helpdesk operations</li></ul>Compensation & Benefits<ul><li>Hourly compensation: $26–$34 DOE, plus potential bonus opportunities</li><li>Comprehensive health, dental, and vision insurance</li><li>Paid time off and work-life balance initiatives</li><li>Professional development support, including company-sponsored certifications and tuition reimbursement</li><li>Referral bonus program and additional employee benefits</li></ul>Additional Details<ul><li>Work model: Primarily remote with occasional on-site client visits</li><li>Full-time position with standard Monday–Friday schedule and periodic on-call responsibilities</li><li>Career growth opportunities with structured development and advancement pathways</li><li>Collaborative, team-oriented environment with a focus on continuous improvement</li></ul>
2026-06-17T00:00:00Z