<p>This role sits within an enterprise IT environment supporting executive leadership, focused on delivering high-touch technical support and ensuring a seamless end-user experience. The position requires a customer-facing professional who can manage executive interactions while troubleshooting and resolving complex technical issues across desktop and mobile environments.</p><p><br></p><p><strong>POSITION TITLE:</strong> IT Executive Support Specialist</p><p><strong>LOCATION:</strong> Coppell, TX (On-site, 5 days/week)</p><p><strong>DURATION: </strong>6-month contract to permanent </p><p><strong>RATE DURING CONTRACT:</strong> $28/HOURLY</p><p><strong>SALARY UPON CONVERSION:</strong> NEGOTIABLE</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Provide white-glove technical support to C-level executives and senior leadership, acting as the primary point of contact for IT-related needs</li><li>Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Apple devices, including laptops, mobile devices, and peripherals</li><li>Proactively monitor executive user experience, communicate updates, and follow up on unresolved issues to ensure minimal downtime</li><li>Support executive onboarding/offboarding, including device setup, data transfer, access configuration, and security compliance</li><li>Handle standard desktop support tasks such as imaging machines, resolving hardware issues, and supporting conference room/AV technology</li></ul><p><br></p>

<p><strong>REQUIREMENTS:</strong></p><ul><li>Experience providing executive or VIP IT support in a corporate environment with strong customer-facing responsibilities</li><li>Working knowledge of Apple devices (macOS, iOS, iPadOS) and Windows environments, including basic troubleshooting and device functionality</li><li>Experience with endpoint management and security tools such as JAMF, Workspace ONE (AirWatch), or similar MDM solutions</li><li>Hands-on experience with Microsoft 365, Teams, and enterprise applications in an end-user support environment</li><li>Ability to manage high-pressure situations with professionalism, maintain composure, and provide proactive communication to executive stakeholders</li><li>Experience supporting AV technologies (conference room setups, Crestron or similar systems)</li><li>Strong troubleshooting skills across hardware, software, and network-related issues with the ability to quickly research and resolve unknown problems</li></ul><p><br></p>

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