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6 results for Entry Level Help Desk Support in Dallas, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to deliver hands-on technical support for a dynamic organization in Dallas, Texas. This position is best suited for someone who works confidently with minimal oversight, provides dependable end-user assistance, and can manage a broad range of desktop and identity-related issues across Windows and Microsoft 365 environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical approach to resolving technical problems from initial report through final resolution. Responsibilities: • Deliver day-to-day support for desktops, laptops, and end users across multiple departments, ensuring timely resolution of technical issues. • Administer user access by creating, updating, and removing accounts in Active Directory and Microsoft Entra ID, including password assistance and security group changes. • Provide support for Microsoft 365 tools and multi-factor authentication, helping users with sign-in problems, enrollment steps, and general application use. • Prepare and deploy Windows-based devices by imaging, configuring, and setting up workstations in a Dell hardware environment. • Diagnose and resolve problems involving hardware, software, printers, wireless connectivity, network access, and other common workplace technologies. • Install, configure, and maintain business applications used throughout the organization, ensuring reliable functionality for end users. • Investigate recurring support issues to identify underlying causes and implement lasting solutions rather than short-term workarounds. • Maintain accurate service records by documenting troubleshooting activities, updating ticket details, and following incidents through completion. • Support conference room technology, audio/visual equipment, and peripheral devices to keep meetings and shared spaces fully operational. • Contribute to the improvement of IT support practices by refining documentation, recommending process enhancements, and strengthening operational procedures.
2026-07-24T00:00:00Z

Application Support Engineer

Plano, TX
onsite
Temporary to Hire
59.375 - 68.75 USD / Hourly
We are looking for an Application Support Engineer to join a semiconductor and electronic components organization in Plano, Texas on a Contract to permanent basis. In this role, you will provide expert support for Oracle E-Business Suite environments, helping business teams maintain reliable financial and supply chain operations while identifying opportunities for system improvement. This position is ideal for a detail-oriented individual who combines strong troubleshooting ability with hands-on technical experience across Oracle applications, integrations, and custom solutions. Responsibilities: • Deliver daily functional and technical support for Oracle E-Business Suite R11i/R12 applications, resolving issues and minimizing disruption to business operations. • Execute data migration activities, including extraction, transformation, loading, reconciliation, and accuracy checks for application changes and ongoing support needs. • Adjust application setups, workflows, and reporting components to align system behavior with operational and business requirements. • Support Oracle Financials and manufacturing or supply chain modules by diagnosing problems, recommending improvements, and implementing effective solutions. • Build, maintain, and troubleshoot interfaces, extensions, and tailored application enhancements within the Oracle environment. • Contribute across the full software development lifecycle, from requirement analysis and design through testing, deployment, and post-production support. • Work closely with business users, analysts, and technical teams to deliver practical solutions that meet both functional and system needs. • Create and maintain clear technical and process documentation, and provide timely communication to stakeholders regarding issues, progress, and outcomes.
2026-07-24T00:00:00Z

Application Support Engineer

Irving, TX
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an Application Support Engineer to support, enhance, and maintain business-critical applications in Irving, Texas. This role blends technical troubleshooting with hands-on development support, requiring someone who can investigate issues, improve application reliability, and partner effectively with users, project teams, and external vendors. The ideal candidate brings strong experience across application support, testing, documentation, and deployment coordination within a structured software delivery environment. Responsibilities: • Diagnose application issues, perform root cause analysis, and deliver timely resolutions to minimize disruption to business operations. • Support the ongoing maintenance and enhancement of enterprise applications using relevant development tools, frameworks, and scripting technologies. • Partner with business stakeholders, technical teams, and third-party vendors to clarify issues, define solutions, and ensure smooth support activities. • Execute and coordinate application testing efforts to validate fixes, confirm performance, and reduce the risk of recurring defects. • Prepare and maintain clear technical documentation covering system behavior, support procedures, known issues, and configuration details. • Assist with release planning, change control, and deployment activities to ensure updates are implemented accurately and with minimal operational impact. • Work within established software development life cycle practices to support application changes from analysis through production readiness. • Monitor application performance and stability, identifying opportunities for improvement in reliability, security, and supportability.
2026-07-30T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. Responsibilities:• Provide in-person technical support for staff, trainers, and remote users by diagnosing and resolving everyday IT issues.• Set up, test, and maintain audiovisual equipment, including projectors and related presentation connections, to support training activities.• Respond to service requests and assigned tickets in a timely manner, documenting issues and solutions clearly.• Troubleshoot network and connectivity problems affecting onsite and remote users, escalating more complex incidents when needed.• Assist with user account support tasks such as password resets, access issues, and basic Active Directory updates.• Investigate and resolve hardware malfunctions involving workstations, peripherals, and other end-user devices.• Prepare training rooms and technology spaces to ensure equipment is functioning properly before scheduled sessions.• Coordinate with broader IT teams when additional technical expertise is required to restore service quickly.
2026-07-23T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-07-25T00:00:00Z

IT Support Analyst

Dallas, TX
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for an IT Support Analyst to deliver responsive technical assistance for employees in Dallas, Texas while also supporting colleagues in other U.S. and international offices. This position plays a key role in maintaining a dependable end-user computing environment by resolving daily technology issues and partnering with broader IT teams. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and the confidence to work effectively in a dynamic and fast-paced setting. Responsibilities:• Deliver in-person technical assistance for employees in the Dallas, Texas office and provide remote support to staff in other locations• Diagnose and resolve issues involving laptops, desktops, operating systems, business applications, mobile devices, and network connectivity• Set up, maintain, and troubleshoot printers, peripherals, and conference room technology, including live meeting and audiovisual support• Manage service requests and incidents from intake through completion, ensuring timely updates, proper escalation, and accurate ticket documentation• Coordinate employee onboarding and offboarding by preparing devices, configuring access, and removing accounts or equipment as needed• Deploy and configure endpoint devices in accordance with established IT and security standards• Maintain accurate records for hardware inventory, accessories, and assigned equipment throughout the device lifecycle• Work closely with infrastructure, cloud, security, and application teams on upgrades, rollouts, and other IT initiatives• Identify recurring support trends, document effective resolutions, and recommend improvements to service processes and workflows
2026-07-27T00:00:00Z