5 results for Entry Level Help Desk Support in Dallas, TX

Tier 2 Deskside / Systems Technician

Euless, TX
onsite
Temporary
28 - 33 USD / Hourly
Position Overview We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems. Key ResponsibilitiesDeskside & End‑User Support<ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul>Systems Administration & Operations<ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul>Incident & Service Management<ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul>Hardware, Assets & Deployments<ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul>Operational Readiness & Exercises<ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
2026-02-24T00:00:00Z

IT Support Technician

Haslet, TX
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. Title: Warehouse IT Support Location: Haslet, Tx Pay: $35-40 per hour Duration: 12 month contract open to extensions This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area. You’ll Make a Difference by• Allocating, maintaining, and troubleshooting IT equipment• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions• Working with network engineers and external vendors for warehouse technical support• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications• Managing relationships and coordinating efforts with external technology suppliers• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)• Contributing to the creation of standard procedures that better streamline DITS team workflow• Assisting in training new hires• Supporting customers from multiple buildings in the area, as well as remote customers• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time• Traveling within your local or regional area to support our customers• Performing other duties as assigned to meet business needs
2026-01-29T00:00:00Z

End User Support Specialist

Dallas, TX
onsite
Temporary
23 - 27 USD / Hourly
Robert Half has a client in the Healthcare industry seeking an End User Support Specialist. The ideal candidate for this position would have at least 1 - 3 years of IT support experience. This will be a contract opportunity that will be onsite.<ul><li> </li><li>Provide deskside support for an organization of over 500 end users within the corporate office</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z

End User Support Specialist II

Dallas, TX
onsite
Temporary
27 - 30 USD / Hourly
Robert Half has a client in the Healthcare industry seeking an End User Support Specialist II. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity that will be onsite. <ul><li>Provide deskside support for an organization of over 500 end users within the corporate office</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z

End User Support Specialist II

Haslet, TX
onsite
Temporary
28 - 32 USD / Hourly
Robert Half has a client in the Manufacturing industry seeking an End User Support Specialist II. The ideal candidate for this position would have at least 3 - 5 years of IT support experience. This will be a contract to permanent opportunity that will be onsite. <ul><li>Provide deskside support for end users on the production line and corporate office </li><li>Troubleshoot Zebra label printers and Zebra handheld devices </li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z