<p>• Manage rent and utility collections for residential accounts, following up on outstanding balances through consistent inbound and outbound communication.</p><p>• Serve as a primary point of contact for tenants, including Section A residents, while addressing payment concerns and explaining next steps clearly and professionally.</p><p>• Monitor active delinquency matters from the start of the assignment, including open eviction-related cases, and maintain accurate status updates.</p><p>• Coordinate with case workers and property managers to resolve account issues, confirm documentation, and support timely collection activity.</p><p>• Perform program-related administrative tasks, including record maintenance, account review, and tracking of collection actions in internal systems such as Padfolio.</p><p>• Handle a people-focused workload that requires frequent phone interaction, sound judgment, and professionalism in sensitive conversations.</p><p>• Organize account details and reporting to support collection priorities, with administrative duties currently forming a meaningful part of the role.</p><p>• Use spreadsheets and system data to review account activity, identify trends, and support follow-up efforts across the portfolio.</p>
We are looking for a Collections Specialist to support a residential portfolio in Dallas, Texas through a Contract assignment. This position centers on high-volume communication with tenants, case workers, and property managers while managing rent and utility collections and related account administration. The ideal candidate is confident in fast-moving situations, stays organized under pressure, and can balance customer interaction with detailed follow-up and documentation.<br><br>Responsibilities:<br>• Manage rent and utility collections for residential accounts, following up on outstanding balances through consistent inbound and outbound communication.<br>• Serve as a primary point of contact for tenants, including Section A residents, while addressing payment concerns and explaining next steps clearly and professionally.<br>• Monitor active delinquency matters from the start of the assignment, including open eviction-related cases, and maintain accurate status updates.<br>• Coordinate with case workers and property managers to resolve account issues, confirm documentation, and support timely collection activity.<br>• Perform program-related administrative tasks, including record maintenance, account review, and tracking of collection actions in internal systems such as Padfolio.<br>• Handle a people-focused workload that requires frequent phone interaction, sound judgment, and professionalism in sensitive conversations.<br>• Organize account details and reporting to support collection priorities, with administrative duties currently forming a meaningful part of the role.<br>• Use spreadsheets and system data to review account activity, identify trends, and support follow-up efforts across the portfolio.
We are looking for a Collections Specialist to support portfolio performance by engaging with customers, resolving past-due balances, and helping maintain accurate account records. This contract opportunity is based in Richardson, Texas, and offers the chance to contribute to a fast-paced team focused on account resolution and customer service. The ideal candidate is organized, confident in clear communication, and comfortable balancing collection activities with administrative follow-through.<br><br>Responsibilities:<br>• Contact customers regarding overdue accounts and guide conversations toward timely resolution of outstanding balances.<br>• Negotiate practical payment arrangements based on account status while supporting positive customer interactions.<br>• Research hard-to-reach accounts using skip tracing methods and update account information as needed.<br>• Prepare and send written collection communications that clearly document next steps and account expectations.<br>• Maintain detailed records of collection activity, customer commitments, and current account standing.<br>• Assist with workout plans and other resolution strategies for accounts requiring additional support.<br>• Respond to customer questions related to collection matters and coordinate solutions with internal teams when appropriate.<br>• Compile delinquency data and help prepare recurring reports that track portfolio performance and account trends.
We are looking for an experienced Property Manager to oversee daily operations for a Class A commercial property. This role is central to maintaining a well-run building environment through strong tenant support, accurate financial coordination, and effective vendor oversight. The ideal candidate brings commercial property management experience, confidence working with Yardi, and a proactive approach to resolving operational needs.<br><br>Responsibilities:<br>• Manage lease-related administration by reviewing agreements, capturing key terms, and keeping documentation current and accessible.<br>• Maintain organized records for leases, contracts, compliance materials, and other property files to support smooth operations and audits.<br>• Coordinate vendor bidding processes and service agreements, helping secure quality work and dependable contract performance.<br>• Review receivables activity, monitor aging information, and communicate with tenants regarding outstanding balances when follow-up is needed.<br>• Process invoices accurately and with proper backup, ensuring approvals and payments align with established property procedures.<br>• Support tenant services initiatives by helping maintain communication materials, resident resources, and engagement-related programs.<br>• Track certificates of insurance for tenants and vendors to confirm coverage remains valid and compliant with property standards.<br>• Oversee tenant chargebacks such as utility usage and after-hours services, ensuring timely and accurate billing.<br>• Contribute to annual budgeting efforts, monthly reporting, and regular property inspections with service providers to uphold building standards.<br>• Partner with leadership and third-party contractors to address operational issues, monitor service quality, and assist with special projects as assigned.