5 results for Tech Support Lead in Dacula, GA

IT Support Specialist

Roswell, GA
onsite
Permanent
0 - 0 USD / Yearly
We are working with a client near Roswell, GA who is seeking a skilled IT Support Specialist to join their team. This role works closely with the IT Director to ensure hardware, software, and networks are running smoothly, providing technical support to staff, and driving operational efficiency. Key Responsibilities: Maintain fully operational hardware, software, and network systems. Provide technical support and guidance to staff on computer systems and software. Install, configure, and troubleshoot computer systems, mobile devices, and other IT equipment. Support IT security measures and data protection initiatives. Assist with online program development to improve productivity. Train staff on IT systems and new software. Perform additional duties as assigned.
2026-02-25T00:00:00Z

Technical Lead, IS Applications Development - Individual ...

Atlanta, GA
remote
Temporary
40 - 44 USD / Hourly
We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns. Key Responsibilities:· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.· Develop and maintain machine learning models that address real business problems.· Translate business requirements into scalable, production-ready AI systems.· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.· Implement best practices for model evaluation, monitoring, governance, and compliance.· Support and improve MLOps processes for reliable deployment and lifecycle management.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

Technical Project Manager

Alpharetta, GA
onsite
Temporary
65 - 75 USD / Hourly
OverviewIn this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction. This is a hybrid position in Alpharetta – 3 days per week onsite – and will report to the Director of Professional Services. Responsibilities: Planning & Execution· Develop, maintain, and distribute comprehensive project plans and communication strategies; ensure clients receive standardized project templates.· Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations.· Maintain accurate and current project timelines, budgets, and status reports within Smartsheet.· Continuously update resource allocations; proactively request or release resources in alignment with project execution needs.· Manage project budgets, providing regular updates on financial performance and expenditure tracking.· Coordinate with Finance to initiate invoice generation in accordance with established project milestones.· Govern project scope and implement the change control process when modifications are requiredStakeholder & Team Coordination· Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams.· Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability.· Engage with clients to understand their needs, expectations, and satisfaction levels; address concerns with urgency and professionalism.Risk Management & Process Improvement· Identify and assess risks related to service delivery; develop and implement mitigation strategies to minimize impact.· Apply industry best practices to enhance service delivery performance and operational efficiency.· Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline.
2026-02-16T00:00:00Z