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3 results for Tech Support Lead in Dacula, GA

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T00:00:00Z

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Lead Systems Engineer

Lawrenceville, GA
onsite
Permanent
110000 - 130000 USD / Yearly
About the Role We are partnering with a well-established Atlanta-based organization to identify a Lead Systems Engineer who will serve as a key technical leader across enterprise infrastructure. This role is ideal for someone who thrives in complex environments and enjoys designing, implementing, and optimizing both on-premise and cloud-based systems. As a senior member of the IT team, you will lead infrastructure initiatives spanning Active Directory, Citrix environments, networking, and Azure cloud services, while acting as the highest escalation point for critical technical issues. Your work will directly impact system reliability, scalability, and overall business continuity. What You’ll Do Design and deliver scalable infrastructure solutions supporting business-critical applications Define and standardize system and cloud architecture across on-prem and Azure environments Provide advanced technical leadership across Windows Server, Citrix XenApp/XenDesktop, networking, and endpoint technologies Serve as the final escalation point for complex infrastructure and cloud-related issues Lead administration and optimization of Active Directory, including GPOs, DNS, DHCP, and identity integrations Manage and enhance Citrix application and desktop delivery platforms for performance and reliability Support and administer Azure services, including virtual machines, networking, and connectivity Define and implement Meraki networking configurations and integrations with cloud and virtual environments Oversee system patching, upgrades, and lifecycle management across infrastructure platforms Monitor, troubleshoot, and resolve system performance, availability, and scalability issues Collaborate with vendors and internal teams to evaluate and implement new technologies Develop and maintain comprehensive technical documentation Lead engineering initiatives and mentor entry level team members
2026-04-08T00:00:00Z