11 results for It Support Analyst in Cypress, CA

Senior Support Specialist

Beverly Hills, CA
onsite
Temporary
35.625 - 41.25 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations. This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment. Responsibilities:• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.• Collaborate with the city’s IT team to address both fire-specific and general municipal IT needs.• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.• Coordinate schedules for routine IT projects and ensure timely delivery of support services.• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.
2026-04-03T00:00:00Z

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

Customer Support Specialist

Redondo Beach, CA
onsite
20 - 22 USD / Hourly
We are looking for a success-driven and knowledgeable Customer Support Specialist to join our team in Redondo Beach, California. In this role, you will provide exceptional support to customers, focusing on electric bikes and ensuring their satisfaction with our products and services. This is a fantastic opportunity to combine your expertise in e-bikes with a customer-oriented mindset in a fast-paced and innovative environment. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Provide expert advice and solutions to customers regarding e-bike functionality, features, and troubleshooting. • Assist customers in resolving connectivity issues and other technical challenges with their e-bikes. • Maintain accurate and detailed records of customer interactions and resolutions in the system. • Collaborate with internal teams to address and resolve customer concerns effectively. • Guide customers through the purchasing process, offering support with product selection and order placement. • Stay up-to-date on the latest e-bike technologies and company offerings to provide accurate information. • Deliver exceptional customer service, ensuring a positive experience at every touchpoint. • Identify opportunities to improve customer satisfaction and suggest process enhancements. • Work efficiently in a dynamic environment, balancing multiple tasks and priorities.
2026-04-09T00:00:00Z

Security Analyst II

Torrance, CA
onsite
Temporary
60 - 64 USD / Hourly
Network Security AdministratorPosition SummaryThe Network Security Administrator is responsible for protecting the organization’s network infrastructure through proactive monitoring, configuration, and management of next‑generation firewalls and related security technologies. This role focuses heavily on NGFW Next-Generation Firewalls, ensuring secure and reliable connectivity across enterprise environments. The specialist will be a key contributor to incident response, threat mitigation, and continuous improvement of security controls. Key ResponsibilitiesFirewall & Network Security Administration<ul><li>Configure, manage, and maintain Next‑Generation Firewalls (NGFW), including policies, objects, NAT rules, App‑ID, User‑ID, threat prevention profiles, and Remote access VPN, ACL’s, IDS/IPS policies.</li><li>Perform regular firewall rule reviews, cleanup, and optimization to improve performance and reduce risk.</li></ul>Security Operations & Monitoring<ul><li>Monitor network security alerts, traffic anomalies, and firewall logs using vendor specific tools, SIEM platforms, and packet capture utilities.</li><li>Investigate and remediate network‑based security incidents, coordinating with SOC or incident response teams as necessary.</li><li>Perform security event correlation and escalation following established SOPs.</li></ul>Network Infrastructure Support<ul><li>Support secure network connectivity across data centers, branch sites, cloud environments, and remote access solutions.</li><li>Troubleshoot layer 2/3 issues related to routing, switching, VPN tunnels, and connectivity impacts to security appliances.</li><li>Assist in deploying secure architectures for new network builds, migrations, and cloud integrations.</li></ul>
2026-04-01T00:00:00Z

Senior Technical Support Specialist

Beverly Hills, CA
onsite
Temporary
40 - 55 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Technical Support Specialist for a Municipality with a background in the Public Sector (or interest in supporting City Org). If this sounds like your background, then this Sr. Technical Support Specialist role is for you. For this opportunity, you will work onsite in West LA, CA area. Position: Senior Technical Support Specialist (Municipal & IT)Hours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Public Safety Systems + Microsoft Tech SupportOnsite/Remote: OnsiteCompany: Public Sector / Public Safety / Fire Department / City Hall / Local Gov / Municipality JD:<ul><li>Focus: Tech & Systems Support for Fire, Dispatch, Public Safety, Org Users</li><li>Learning Opportunities: Ambulances/Vehicles, Drones, Dispatch, Public Safety, City Hall, Fire Dept Tech – New / Exciting Projects & Technologies</li><li>General IT & Microsoft Support: Broken Laptop/PC Issues, Endpoints & Peripherals, Office Automation (Desktop/Printer, Email Flow, System Design) | Windows/PC, M365, File Shares & Archiving, Teams AV Conference Meetings</li><li>Vehicle Techn Support: Battalion Vehicles, Fire Trucks (Mobile Devices / Tablets built into Vehicles - Radio/Wi-Fi/Cellular)</li><li>White-Glove Support: Uniform Commanders, Battalion Chiefs, Executives | Vendor Management</li><li>Public Sector/Safety Tech: CADs, RMS, Body/Dash Cams, Radio, Vehicle Systems, LPR, CCTV</li></ul>Benefits:<ul><li>Sign-On/Annual Bonus</li><li>M/D/V</li><li>Holiday Pay (12/yr)</li><li>Vacation Pay (10/yr)</li><li>Admin or Sick Leave (10/yr)</li><li>Life/Disability, Retirement</li><li>Comp Program ($50/Month)</li></ul>
2026-04-03T00:00:00Z

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent
150000 - 175000 USD / Yearly
We are looking for a skilled Business Systems Analyst to join our team in Los Angeles, California. In this role, you will play a pivotal part in supporting modernization initiatives and maintaining enterprise systems by translating business needs into clear technical requirements. This position requires collaboration with engineering and architecture teams to ensure the successful delivery of technology updates and enhancements. Responsibilities:• Analyze legacy systems to understand embedded logic and workflows, providing insights into current state functionality.• Translate business rules and operational processes into precise technical requirements and functional specifications.• Collaborate with engineering teams to support system enhancements and modernization projects.• Work closely with architecture and engineering leadership to ensure requirements align with service-oriented and modular design principles.• Develop and maintain thorough documentation, including functional requirements, process flows, and service definitions.• Facilitate requirement validation through stakeholder walkthroughs, ensuring alignment with business and technical needs.• Contribute to backlog refinement by clarifying scope, dependencies, and acceptance criteria.• Manage and update requirements documentation for new development requests post-modernization, ensuring accuracy and consistency.• Ensure documentation reflects evolving platform capabilities and remains up-to-date.
2026-04-09T00:00:00Z

Contact Center Operations Analyst

Irvine, CA
onsite
Contract / Temporary to Hire
21.47 - 24.86 USD / Hourly
We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration. Responsibilities: • Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations. • Oversee user account management, permissions, and system settings to ensure proper access and functionality. • Monitor system performance and address operational issues promptly to maintain efficiency. • Analyze campaign performance and escalate concerns to relevant teams as needed. • Resolve technical issues related to call flows and integrated platforms. • Perform system hygiene tasks, including cleanup and updates to configurations. • Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities. • Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards. • Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges. • Document system configurations, call flows, and campaign settings for future reference and training purposes.
2026-04-03T00:00:00Z

Finance Assistant Support

Los Angeles, CA
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a dedicated Finance Assistant to join our team in Los Angeles, California. In this long-term contract role, you will provide essential support to the Finance Team through administrative and accounting tasks. This is an excellent opportunity to contribute to a non-profit organization while enhancing your financial and organizational skills. Responsibilities: • Prepare and update general ledger schedules, reconcile bank accounts, and assist with general ledger reconciliations. • Create and maintain accurate Excel spreadsheets to track payments, vendor invoices, and volunteer hours. • Review timesheets for accuracy and compliance with established guidelines. • Input approved journal entries into the accounting system and maintain a detailed journal entry log. • Organize and manage check files, journal entry files, and other financial records. • Provide backup support for the cash receipts process when needed. • Assist in generating financial reports and ensure data accuracy. • Maintain confidentiality and adhere to financial regulations. • Perform other administrative and financial tasks as assigned to support the Finance Team.
2026-04-09T00:00:00Z

Technical Business Analyst, Adobe Target

Woodland Hills, CA
onsite
Permanent
140000 - 160000 USD / Yearly
We are looking for an experienced Technical Business Analyst with expertise in Adobe Target to join our team in Los Angeles, California. In this role, you will focus on executing and optimizing website A/B tests, managing guest experiences, and contributing to technical implementations. This position requires a hands-on approach and a deep understanding of personalization and web analytics. Responsibilities:• Execute and manage daily website A/B testing initiatives utilizing Adobe Target.• Collaborate with UX, engineering, and marketing to implement and optimize guest experiences.• Develop and maintain profile scripts and customer attributes within Adobe Target.• Debug and troubleshoot issues using WebSDK, APIs, and data layers.• Monitor and analyze web analytics to refine audience targeting and personalization strategies.• Ensure seamless integration of Adobe Target with other digital platforms and workflows.• Conduct testing and optimization to enhance user experiences.• Communicate effectively with stakeholders to provide technical insights and progress updates.• Stay updated on advancements in Adobe Experience Platform and related technologies.• Provide technical support and guidance for end-to-end implementation processes.
2026-04-03T00:00:00Z

Customer Support Sales

Torrance, CA
onsite
Contract / Temporary to Hire
18 - 18 USD / Hourly
We are looking for a motivated and customer-oriented, detail-oriented individual to join our team as a Customer Support Sales Representative in Torrance, California. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service while supporting sales efforts. This role offers an exciting opportunity to engage with customers, showcase products, and contribute to a dynamic manufacturing environment. Responsibilities: • Greet customers warmly and assist them in identifying their needs, ensuring a positive interaction. • Provide detailed information about products and services to help customers make informed purchasing decisions. • Promote and sell products on-site, utilizing effective sales techniques to meet or surpass sales targets. • Conduct product demonstrations to showcase features and benefits, addressing customer inquiries and concerns. • Build and maintain strong relationships with customers to encourage repeat business and referrals. • Manage inventory to ensure merchandise is well-stocked, organized, and visually appealing. • Record and maintain accurate sales transactions and prepare reports on sales performance as required. • Collaborate with team members to deliver seamless customer service and support shared sales strategies.
2026-04-09T00:00:00Z

Service Desk Specialist

Los Angeles, CA
onsite
Temporary
35 - 40 USD / Hourly
We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-03-27T00:00:00Z