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24 results for Technical Support Manager in Cranbury, NJ

Application Support Engineer
  • Piscataway, NJ
  • onsite
  • Temporary
  • 35 - 38 USD / Hourly
  • We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization&#39;s learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization&#39;s learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform&#39;s website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
  • 2026-03-20T00:00:00Z
Technical Project Manager
  • New York, NY
  • remote
  • Temporary
  • 40.375 - 46.75 USD / Hourly
  • We are looking for an experienced Technical Project Manager to lead multiple initiatives within a dynamic non-profit organization based in New York, NY. This long-term contract position requires a strategic thinker who can oversee projects, optimize processes, and deliver measurable results. The ideal candidate will possess strong technical expertise and exceptional communication skills.<br><br>Responsibilities:<br>• Manage the implementation and deployment of mobile device management solutions, specifically utilizing Microsoft Intune.<br>• Lead efforts in optimizing the volunteer management system and ensure successful deployment across the organization.<br>• Conduct assessments of existing systems and processes, identifying areas for improvement and reworking workflows.<br>• Oversee procurement, onboarding, and service provisioning initiatives to enhance organizational efficiency.<br>• Collaborate with stakeholders to understand business cases and define clear paths toward achieving operational goals.<br>• Ensure deliverables are met within established timelines while maintaining high-quality standards.<br>• Facilitate communication between technical teams and non-technical stakeholders to align project objectives.<br>• Monitor multiple concurrent projects, ensuring proper resource allocation and risk management.<br>• Develop and maintain detailed project documentation, including plans, progress reports, and assessments.<br>• Provide hands-on technical support and guidance to ensure the practical implementation of solutions.
  • 2026-04-08T00:00:00Z
Technical Project Manager
  • New York, NY
  • onsite
  • Permanent
  • 150000 - 175000 USD / Yearly
  • Position Overview<br>We are seeking a high‑performing Technical Project / Program Manager with 5+ years of experience delivering complex, cross‑functional initiatives within fast-paced financial or trading environments. This individual will operate at the intersection of engineering, data, and investment workflows—driving clarity, alignment, and disciplined execution across multiple teams.<br>The ideal candidate combines strong technical fluency with a sharp business mindset, enabling them to translate strategic objectives into scalable, reliable solutions across the firm.<br><br>Key Responsibilities<br><br>Lead end‑to‑end delivery of technical projects and programs, including scoping, planning, execution, release coordination, and post‑launch support.<br>Partner with engineering, data, investment, and business stakeholders to define requirements, timelines, and measurable success criteria.<br>Maintain execution rigor by building project plans, managing dependencies, identifying risks, and ensuring high‑quality, on‑time delivery.<br>Translate business and financial requirements into actionable technical deliverables—and convert technical concepts into clear business language.<br>Proactively identify bottlenecks, trade‑offs, and process gaps; provide data‑driven recommendations to stakeholders and leadership.<br>Coordinate program‑level planning across multiple related initiatives, aligning priorities and optimizing sequencing.<br>Enhance delivery processes, tooling, and reporting frameworks to improve transparency and operational efficiency.<br>Communicate effectively with stakeholders at all organizational levels, including senior leadership and investment teams.<br>Ensure all initiatives comply with relevant regulatory, security, and operational standards typical of financial institutions.<br>Run team or project-level ceremonies (Scrum, stand-ups, retros), monitoring metrics such as velocity and throughput.<br><br><br>Qualifications<br><br>5+ years as a Technical Project Manager, Program Manager, or similar role within financial services, fintech, trading, banking, or asset management.<br>Strong technical acumen and comfort partnering with engineering, architecture, and data teams (e.g., APIs, data pipelines, cloud platforms, SDLC).<br>Proficiency with tools such as Jira, Confluence, and other agile/project management systems; experience with diagramming tools (e.g., Lucidchart).<br>Hands-on experience with Agile methodologies (Scrum, Kanban) and related ceremonies; Scrum Master certification is a plus.<br>Proven success delivering complex, high-impact initiatives in dynamic, high-accountability environments.<br>Robust understanding of project and program management methodologies (Agile, Kanban, Waterfall, or hybrid models).<br>Excellent organizational skills with the ability to manage multiple priorities in parallel.<br>Strong analytical mindset; comfortable working with metrics, KPIs, and data-driven decision-making.<br>Exceptional verbal and written communication skills.<br>Preferred: experience supporting multi-strategy hedge funds, systematic/quantitative trading teams, or investment technology platforms.<br>Preferred: familiarity with software engineering concepts or programming fundamentals.<br>Preferred: understanding of portfolio management systems, trade execution workflows, or order management systems.
  • 2026-03-26T00:00:00Z
Technical Project Manager
  • New York, NY
  • onsite
  • Temporary
  • 61.75 - 71.5 USD / Hourly
  • We are looking for a skilled Technical Project Manager to oversee and drive the successful delivery of IT projects in a dynamic and fast-paced environment. Based in New York, New York, this role requires a proactive leader who can manage multiple initiatives while facilitating cross-functional collaboration and ensuring alignment with business objectives. This is a long-term contract position offering an excellent opportunity to contribute to impactful projects within the IT software industry.<br><br>Responsibilities:<br>• Develop and implement comprehensive project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.<br>• Collaborate with cross-functional teams to align project goals with organizational objectives and maintain seamless communication.<br>• Monitor project progress, identify risks, and implement strategies to mitigate potential issues while ensuring adherence to deadlines.<br>• Facilitate Agile Scrum practices to improve team efficiency and deliver high-quality outcomes.<br>• Utilize tools such as Atlassian Jira to track project performance and provide transparent reporting to stakeholders.<br>• Maintain strong relationships with stakeholders by providing regular updates, clear documentation, and transparent communication.<br>• Analyze and interpret complex engineering requirements to align with broader business goals.<br>• Ensure compliance with established processes and standards, including PMP and IT project management best practices.<br>• Continuously enhance knowledge of industry trends and emerging technologies to drive innovative solutions.<br>• Support team development and resolve obstacles to maintain project momentum.
  • 2026-03-25T00:00:00Z
Applications Support Specialist
  • Norristown, PA
  • onsite
  • Temporary
  • 0 - 0 USD / Yearly
  • We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
  • 2026-04-08T00:00:00Z
Desktop Support Analyst
  • Elizabeth, NJ
  • onsite
  • Contract / Temporary to Hire
  • 30 - 30 USD / Hourly
  • <p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
  • 2026-03-19T00:00:00Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Permanent
  • 70000 - 85000 USD / Yearly
  • We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized &quot;white glove&quot; support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
  • 2026-03-12T00:00:00Z
Desktop Support Analyst
  • Philadelphia, PA
  • onsite
  • Temporary
  • 0 - 0 USD / Yearly
  • <p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
  • 2026-04-07T00:00:00Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Temporary
  • 25.65 - 29.7 USD / Hourly
  • We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including hardware, software, and peripherals.<br>• Configure, install, and maintain workstations with Windows 10 and other necessary software.<br>• Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions.<br>• Perform desktop imaging and deployment to optimize workstation setup processes.<br>• Diagnose and repair hardware issues, minimizing downtime for end-users.<br>• Collaborate with team members to implement system updates and enhancements.<br>• Respond promptly to service requests and document solutions for future reference.<br>• Maintain accurate inventory of desktop hardware and software assets.<br>• Educate end-users on best practices for utilizing workstation tools effectively.<br>• Ensure compliance with organizational IT policies and procedures.
  • 2026-03-23T00:00:00Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Temporary
  • 23.75 - 27.5 USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
  • 2026-03-11T00:00:00Z
Sales Support Specialist
  • Somerset, NJ
  • onsite
  • Temporary
  • 27 - 30 USD / Hourly
  • <p>We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul><p><br></p>
  • 2026-04-09T00:00:00Z
Sales Support Specialist
  • Coopersburg, PA
  • onsite
  • Contract / Temporary to Hire
  • 20 - 23 USD / Hourly
  • <p>Are you driven by the fast pace of sales environments and passionate about ensuring seamless operations behind the scenes? Robert Half is seeking a Sales Support Specialist to enhance a local organizations sales process and deliver top-tier service to both clients and sales professionals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team.</li><li>Assist with preparation and tracking of proposals, contracts, and sales documents.</li><li>Coordinate communications between sales representatives, clients, and internal departments.</li><li>Maintain and update CRM systems, ensuring data accuracy and timely follow-up on opportunities.</li><li>Support the scheduling of meetings, product demos, and presentations for the sales team.</li><li>Generate regular and ad-hoc sales reports to inform business decisions.</li><li>Process orders and handle post-sale documentation, ensuring smooth workflow.</li><li>Identify process improvements to optimize sales operations.</li><li><br></li></ul>
  • 2026-04-09T00:00:00Z
IT Support Specialist Level 2
  • Hazlet, NJ
  • onsite
  • Permanent
  • 60000 - 70000 USD / Yearly
  • <p>We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote and on-site technical support to clients.</p><p>• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.</p><p>• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.</p><p>• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.</p><p>• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.</p><p>• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.</p><p>• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.</p><p>• Partner with internal teams to resolve complex technical issues and escalate when appropriate.</p><p>• Accurately document service desk tickets, resolutions, and technical procedures.</p><p>• Stay current with emerging technologies and industry best practices to enhance service delivery.</p>
  • 2026-03-17T00:00:00Z
Help Desk/Desktop Support Analyst
  • Philadelphia, PA
  • onsite
  • Temporary
  • 0 - 0 USD / Yearly
  • We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
  • 2026-04-06T00:00:00Z
Help Desk/Desktop Support Analyst
  • Philadelphia, PA
  • onsite
  • Temporary
  • 0 - 0 USD / Yearly
  • We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment.<br><br>Responsibilities:<br>• Support the migration to Windows 11 by assisting with computer installations and breakdowns.<br>• Respond to incoming IT support calls and resolve technical issues as needed.<br>• Handle and transport IT equipment to various locations within the building.<br>• Provide basic troubleshooting and problem resolution for hardware and software concerns.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Address service desk tickets promptly to ensure minimal disruption to operations.<br>• Collaborate with team members to identify and implement solutions for recurring IT challenges.<br>• Maintain accurate documentation of resolved issues and equipment movements.<br>• Ensure compliance with organizational IT policies and procedures.<br>• Deliver exceptional customer service while addressing technical concerns.
  • 2026-04-06T00:00:00Z
Help Desk/Desktop Support Analyst
  • New York, NY
  • onsite
  • Temporary
  • 33.25 - 38.5 USD / Hourly
  • We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues.<br>• Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops.<br>• Manage identity and access tools, such as Okta, to ensure secure user access.<br>• Track and update service tickets using Jira Service Desk while maintaining thorough documentation.<br>• Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks.<br>• Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise.<br>• Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management.<br>• Assist with onboarding and offboarding processes, including hardware setup and lifecycle management.<br>• Offer hands-on troubleshooting for onsite IT equipment when necessary.
  • 2026-03-12T00:00:00Z
Help Desk/Desktop Support Analyst
  • Camden, NJ
  • onsite
  • Contract / Temporary to Hire
  • 25 - 28 USD / Hourly
  • We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users.<br><br>Responsibilities:<br>• Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange.<br>• Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware.<br>• Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices.<br>• Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies.<br>• Offer technical assistance to end users by diagnosing and resolving software and hardware issues.<br>• Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations.<br>• Assist with technical setups and troubleshooting for after-hours events and meetings.<br>• Respond to service desk tickets efficiently and provide solutions to reported problems.<br>• Collaborate with team members to ensure smooth and uninterrupted IT operations.
  • 2026-03-16T00:00:00Z
L2 Help Desk Support Engineer
  • Eagleville, PA
  • onsite
  • Contract / Temporary to Hire
  • 30 - 34 USD / Hourly
  • We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
  • 2026-04-03T00:00:00Z
Customer Success Manager
  • New York, NY
  • onsite
  • Permanent
  • 200000 - 300000 USD / Yearly
  • We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
  • 2026-03-19T00:00:00Z
Technical Program Manager III (Contractor)
  • Philadelphia, PA
  • onsite
  • Temporary
  • 56 - 62 USD / Hourly
  • <p><strong>Technical Program Manager III </strong></p><p><strong>Contract Length:</strong> Approximately 40 weeks (extension possible)</p><p><strong>Location:</strong> Philadelphia, PA (Hybrid – Onsite 4 days per week, 1 remote)</p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Technical Program Manager III</strong> to lead program‑level coordination across multiple in‑flight initiatives supporting <strong>wireless and WiFi customer experience</strong> efforts. This role focuses on ownership, organization, and execution across several concurrent workstreams rather than net‑new project creation.</p><p>The ideal candidate brings <strong>strong wireless (cellular) domain experience</strong>, exceptional follow‑through, and the ability to proactively manage details across technical and business stakeholders in an onsite, fast‑moving environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Program manage multiple sub‑projects under a broader wireless and WiFi initiative</li><li>Own program execution across several active efforts, tracking progress, risks, dependencies, and gaps</li><li>Create, manage, and maintain Jira tickets and Epics to ensure visibility and accountability</li><li>Coordinate across technical teams, business partners, and leadership to keep initiatives aligned</li><li>Provide clear documentation and updates using Jira and Confluence as appropriate</li><li>Prepare and deliver status updates and occasional presentations for leadership</li><li>Ensure initiatives support customer experience goals informed by lab testing and retail user feedback</li></ul>
  • 2026-04-02T00:00:00Z
Technical Program Manager IV (Contractor)
  • Philadelphia, PA
  • onsite
  • Temporary
  • 67 - 75 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking a <strong>Senior Technical Program Manager (Level IV)</strong> to support <strong>backend systems powering Entertainment OS and streaming service platforms</strong>. This is a <strong>net‑new, high‑impact contract role</strong> within a Global Product Experience organization, focused on driving alignment and execution across multiple backend platforms and internal stakeholder groups.</p><p>This role requires a <strong>highly proactive TPM</strong> who can independently own and deliver <strong>multiple complex backend programs concurrently</strong>, bring structure and visibility to ambiguous problem spaces, and drive momentum across large, enterprise‑scale teams.</p><p>Strong preference for <strong>Philadelphia‑based candidates</strong> who can support a hybrid onsite model.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and execute <strong>2–4 high‑impact backend programs</strong> simultaneously</li><li>Drive alignment across multiple internal teams and backend platforms</li><li>Create and manage:</li><li>Program roadmaps and quarterly/domain planning</li><li>Key milestones, delivery timelines, and execution plans</li><li>Dependency tracking, risk management, and mitigation strategies</li><li>Lead end‑to‑end program execution to ensure delivery against scope and timelines</li><li>Translate complex backend technical solutions into <strong>clear, actionable program plans</strong></li><li>Communicate program status, risks, and priorities across a broad and complex stakeholder group</li><li>Partner closely with product, engineering, and leadership teams</li><li>Support backend systems that enable Entertainment OS and streaming service platforms</li></ul><p><br></p>
  • 2026-04-02T00:00:00Z
Technical Associate/Applications Engineer
  • Quakertown, PA
  • onsite
  • Permanent
  • 65000 - 70000 USD / Yearly
  • <ul><li>Hydraulic filter application sizing and recommendations based on customer specifications. </li><li>Replacement MP Filtri products suggestions based on competitor’s information </li><li>Element interchange – discussion on filtration improvements. Changeover from older or discontinued media to modern, efficient media.</li><li>Adapt current stock to customer needs for quick turnaround time to delivery.</li><li>Ability to explain mechanical and electrical requirements for filtration accessories and products.</li><li>Review Quality issues on product failure and root cause analysis. Provide line of action to satisfy customer requests.</li><li>Assist with new product design and development products and systems for needs of team members and customers.</li><li>Assist team members and customers with application information.</li></ul>
  • 2026-04-09T00:00:00Z
Technical Business Analyst III
  • Philadelphia, PA
  • onsite
  • Temporary
  • 42 - 46 USD / Hourly
  • <p><strong>Technical Business Analyst III</strong></p><p><strong>Location:</strong> Philadelphia, PA (Hybrid – onsite 3-4x a week)</p><p><strong>Employment Type:</strong> 38 Weeks, ASAP-12/31/2026 with potential extension</p><p><strong>Role Overview</strong></p><p>The Technical Business Analyst III supports large-scale mobile and eCommerce platforms by translating business needs into clear, actionable technical requirements. This role partners closely with product, engineering, UX, and testing teams to deliver high-quality customer-facing solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and document business and technical requirements, including user stories, workflows, APIs, and data mappings</li><li>Create and groom front-end and back-end user stories in Jira with acceptance criteria and integration details</li><li>Develop Swagger (OpenAPI) specifications and JSON API payloads</li><li>Analyze third-party APIs and system integrations</li><li>Collaborate with cross-functional teams throughout design, development, testing, and deployment</li><li>Support testing activities by validating delivered functionality against requirements</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Create product and customer journey documentation, including digital communications (email/SMS)</li></ul>
  • 2026-04-02T00:00:00Z
Help Desk Analyst
  • New York, NY
  • onsite
  • Temporary
  • 33.25 - 38.5 USD / Hourly
  • We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Provide support for Windows systems, including installation, updates, and troubleshooting.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.<br>• Assist end-users with Windows 10 issues, ensuring efficient and effective solutions.<br>• Document and track support requests to maintain accurate records and improve service delivery.<br>• Collaborate with team members to identify and implement improvements in support processes.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Escalate complex issues to higher-level support teams when necessary.<br>• Monitor system performance and proactively address potential problems.
  • 2026-03-23T00:00:00Z