<p><strong>Customer Service Representative (Full-Time contract to hire)</strong></p><p>We are seeking an experienced Customer Service Representative responsible for providing professional, timely, consistent, and efficient support to clients, customers, and internal stakeholders. This role supports mission‑driven work that helps create safer environments for individuals who work around specialized equipment and technology.</p><p><strong>Job Responsibilities & Core Functions</strong></p><ul><li>Manage customer issues from start to finish by coordinating with internal departments and ensuring complete resolution.</li><li>Respond promptly and accurately to all incoming phone and email inquiries, including questions related to billing, credits, and account changes.</li><li>Enter and update customer information, orders, adjustments, and cancellations in internal databases.</li><li>Navigate multiple internal systems throughout the day to deliver high‑quality customer service.</li><li>Provide timely feedback to management regarding customer concerns or service failures.</li><li>Participate in special projects as assigned.</li><li>Mandatory overtime may be required based on business needs.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. As part of this long-term contract position, you will play a vital role in ensuring seamless scheduling and communication for participants, families, and associates. This role requires strong organizational skills, attention to detail, and the ability to maintain professionalism in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate and assign Behavior Interventionists to participants based on location, skills, and compliance requirements.<br>• Collaborate with participants, families, and clinical teams to develop and optimize schedules.<br>• Maintain and update scheduling records using computer-based systems, ensuring timely confirmation of changes.<br>• Respond promptly and professionally to scheduling requests and changes, addressing concerns and escalating issues as necessary.<br>• Monitor daily attendance and participant assignments, implementing rescheduling and coverage solutions as needed.<br>• Generate and analyze reports to ensure contract compliance, identifying gaps and developing corrective action plans.<br>• Liaise with Payroll, Billing, and Human Resources to ensure accurate payment, credits, and employment status for staff.<br>• Attend staff meetings, training sessions, and other organizational events to support team development.<br>• Provide cross-training to new scheduling coordinators to enhance team capabilities.
<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. In this role, you will play a key part in delivering exceptional customer experiences and ensuring satisfaction with our products and services. This position is a contract-to-permanent opportunity, ideal for individuals passionate about providing support and solutions in a fast-paced environment.<br><br>Responsibilities:<br>• Represent the company's values and culture in all customer interactions, maintaining a detail-oriented and empathetic demeanor.<br>• Build and sustain positive relationships with customers while addressing their needs and concerns.<br>• Recommend and promote products or services to align with customer preferences and interests.<br>• Accurately record customer details and inquiries in the company's database systems.<br>• Apply technical knowledge to troubleshoot and resolve customer issues effectively.<br>• Handle complaints with tact and care, ensuring customer satisfaction.<br>• Participate in product and skills training sessions, and successfully complete required assessments.<br>• Share relevant feedback and trends with management to improve customer service processes.<br>• Adhere to a flexible work schedule, including occasional weekend shifts and overtime as needed.
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call 818-703-8818 for immediate consideration.</p>
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call 818-703-8818 for immediate consideration.</p>
We are looking for an experienced Senior Customer Service Representative to join our team on a long-term contract basis. Based in Irvine, California, this role involves coaching, training, and supporting customer service teams to achieve excellence in performance and customer satisfaction. The ideal candidate is passionate about fostering growth and enhancing service quality.<br><br>Responsibilities:<br>• Evaluate and monitor customer service calls to ensure compliance, accuracy, and exceptional customer experiences.<br>• Provide timely feedback and coaching to improve team performance in sales and service.<br>• Develop and facilitate dynamic training programs, workshops, and interactive role-playing sessions.<br>• Partner with leadership to identify key training areas and implement improvement strategies.<br>• Analyze performance metrics and trends, delivering actionable insights to management.<br>• Cultivate a positive team environment that encourages growth and motivation.<br>• Ensure adherence to organizational standards and customer service best practices.<br>• Stay updated on industry trends and apply them to enhance training processes.<br>• Collaborate with cross-functional teams to optimize customer service operations.
Summary:<br><br>We are seeking a reliable and detail-oriented Bilingual Spanish Receptionist for a small law firm. This permanent position works Monday through Friday, 9am–5pm (with a one-hour lunch), and is responsible for maintaining excellent client service and ensuring smooth front office operations. The role requires in-person attendance, with parking provided and a smart casual dress code.<br><br>Responsibilities:<br><br>Monitor the main phone line (RingCentral platform) and direct calls appropriately in both English and Spanish<br>Greet and assist clients and visitors<br>Monitor and respond to general firm email inbox<br>Handle administrative tasks including distributing mail, filing, copying for case handlers, and other tasks as assigned<br>Support daily office organization and maintain a detail oriented environment<br>Qualifications:<br><br>Fluent in both Spanish and English (spoken and written)<br>Experience with phone systems; prior RingCentral use a plus<br>Basic administrative skills and proficiency in Microsoft Office<br>Strong attention to detail, organizational skills, and a detail oriented demeanor<br>Prior experience in a law firm or similar detail oriented environment is preferred
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. This position is an excellent opportunity to engage in a dynamic environment within the manufacturing industry. You will play a key role in ensuring customer satisfaction by managing orders, returns, and inquiries with professionalism and efficiency. This is a Contract position, offering the potential for long-term career growth.<br><br>Responsibilities:<br>• Accurately input customer orders and handle return authorizations with attention to detail.<br>• Process warranty returns and ensure timely resolutions for customer concerns.<br>• Maintain organized records of pick tickets and other relevant documents.<br>• Address customer complaints and escalate complex issues to the Customer Service Manager.<br>• Stay informed on product lines, market trends, and events involving sponsored players.<br>• Deliver consistent attendance and reliability in day-to-day operations.<br>• Collaborate with team members and management on additional tasks as needed.
<p>We are looking for an experienced Customer Service Representative to join our team in Costa Mesa, California. As a Contract to permanent role, this position is ideal for professionals eager to contribute to a growing organization while advancing their career.</p><p><br></p><p>Responsibilities:</p><p>• Conduct high-volume recruiting efforts for caretakers, including screening calls and verifying licenses.</p><p>• Manage 20-30 calls daily using platforms such as LinkedIn and Indeed to source candidates with relevant experience.</p><p>• Perform detailed candidate assessments to ensure compliance with required certifications and credentials.</p><p>• Address the challenges of high turnover rates by maintaining a consistent pipeline of candidates.</p><p>• Utilize GoHighLevel and Microsoft Office Suite to manage recruitment processes and documentation.</p><p>• Maintain professionalism and adhere to business-smart dress code during onsite days.</p><p>• Collaborate with team partners to align recruiting efforts with organizational goals.</p><p>• Provide exceptional service in addressing inquiries and resolving recruitment-related issues.</p><p>• Ensure accuracy and efficiency in order entry and documentation processes.</p><p>• Support inbound and outbound call operations to enhance recruitment outreach</p>
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Costa Mesa, California. In this Contract to permanent position, you will play a key role in assisting customers with their inquiries, ensuring a seamless experience, and helping them navigate through new processes. This role offers flexibility and the opportunity to work remotely, but candidates local to the area are preferred.<br><br>Responsibilities:<br>• Handle 30-60 inbound customer calls daily, providing prompt and attentive assistance.<br>• Guide customers through navigation challenges on the company's updated website.<br>• Assist users with login credentials and account access issues.<br>• Address inquiries related to system updates and migration processes.<br>• Utilize Office Suite to document and manage customer interactions efficiently.<br>• Collaborate with team members to resolve complex customer issues.<br>• Maintain accurate records of customer communication using a CRM system.<br>• Offer excellent service while managing customer expectations and resolving complaints.<br>• Suggest improvements based on customer feedback to enhance service delivery.
<p>We are looking for a dedicated Customer Service Associate to work for a Jewish nonprofit. In this role, you will provide exceptional support to clients, ensuring their needs are met with efficiency and care. This position requires strong communication skills and attention to detail, as you will be responsible for maintaining accurate client records and assisting with various administrative tasks. You will work mainly remote but may need to go onsite on occasion. Hourly pay is up to $20/hr.</p><p><br></p><p>Responsibilities:</p><p>• Provide detailed guidance to clients over phone and email </p><p>• Update and maintain accurate client information in the database during and after interactions.</p><p>• Assist clients in resolving challenges related to loan applications and processes.</p><p>• Conduct outreach to local community organizations and non-profits to promote awareness of company services.</p><p>• Utilize technology effectively to enhance communication and streamline operations.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Dana Point, California. In this Contract position, you will play a vital role in delivering exceptional service to customers, handling inquiries, and ensuring smooth communication. This role is ideal for someone who excels in a fast-paced environment and has a passion for assisting others.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing customer inquiries with professionalism and care.</p><p>• Manage customer communication effectively through email correspondence and phone calls.</p><p>• Handle data entry tasks accurately to maintain up-to-date records.</p><p>• Schedule appointments and coordinate calendars efficiently.</p><p>• Process orders and ensure timely follow-up with customers.</p><p>• Provide support in resolving customer concerns and escalating issues when necessary.</p><p>• Utilize Microsoft Excel and Word to create reports and manage documentation.</p><p>• Maintain a positive and helpful attitude while delivering outstanding customer service.</p><p>• Collaborate with team members to enhance overall customer satisfaction.</p>
We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience. As a Customer Service Representative on a contract to permanent basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction. What You’ll Do Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships. Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership. Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service. What We’re Looking For Sales Savvy: Strong communication and relationship-building skills with a passion for helping people. Goal-Oriented: Motivated by targets and thrives in a fast-paced environment. Tech-Comfortable: Experience with CRM systems and digital communication tools. Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services Why Join Us? Growth Potential: Contract-to-permanent with clear pathways for advancement to loan officer (we will sponsor loan officer certifications). Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off! Supportive Culture: Work with a team that values integrity, collaboration, and innovation. Impactful Work: Help clients achieve one of life’s biggest milestones homeownership. Competitive Compensation: Base pay plus performance incentives once hired on.
<p>We are proud to represent a fast-growing, client-focused mortgage brokerage in Irvine that is redefining the home financing experience.</p><p>As a Customer Service Representative on a contract to hire basis, you’ll be the voice of our brand connecting with motivated homebuyers, building trust, and driving success. This is an exciting opportunity to join a collaborative team where your contributions directly impact growth and client satisfaction.</p><p>What You’ll Do</p><ul><li>Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships.</li><li>Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership.</li><li>Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service.</li></ul><p>What We’re Looking For</p><ul><li>Sales Savvy: Strong communication and relationship-building skills with a passion for helping people.</li><li>Goal-Oriented: Motivated by targets and thrives in a fast-paced environment.</li><li>Tech-Comfortable: Experience with CRM systems and digital communication tools.</li><li>Mortgage Knowledge: No Mortgage Knowledge necessary! We will train up on all our services</li></ul><p>Why Join Us?</p><ul><li>Growth Potential: Contract-to-hire with clear pathways for advancement to loan officer (we will sponsor loan officer certifications).</li><li>Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals your success pays off!</li><li>Supportive Culture: Work with a team that values integrity, collaboration, and innovation.</li><li>Impactful Work: Help clients achieve one of life’s biggest milestones homeownership.</li><li>Competitive Compensation: Base pay plus performance incentives once hired on.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry.<br><br>Responsibilities:<br>• Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management.<br>• Process orders within designated response deadlines, adhering to specific customer channel requirements.<br>• Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions.<br>• Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors.<br>• Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations.<br>• Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing.<br>• Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules.<br>• Generate and deliver requested customer reports, such as product availability or order status, within specified timelines.<br>• Update and maintain detailed customer profiles, ensuring accurate account administration.<br>• Research and process customer credits and debits efficiently, ensuring completion within 24 hours.
<p><strong>Customer Service & Order Processing Specialist (Onsite)</strong></p><p><strong>Schedule:</strong> Monday–Friday, 8:00 AM – 5:00 PM</p><p> <em>(Possible flexibility to shift to 7:00 AM – 4:00 PM)</em></p><p> <strong>Location:</strong> Onsite / In-Office (No remote or hybrid option)</p><p><strong>Position Overview</strong></p><p>We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.</p><p><strong>Key Duties & Responsibilities</strong></p><ul><li>Enter and process customer purchase orders with a high level of accuracy</li><li>Perform invoicing, scanning, and document management</li><li>Use EDI systems to receive customer orders and transmit ASNs and invoices</li><li>Review incoming orders for accuracy, including part numbers, pricing, and product availability</li><li>Coordinate order fulfillment with Shipping and Distribution teams</li><li>Prepare and communicate customer-specific shipping, labeling, and documentation requirements</li><li>Schedule shipments through customer and freight carrier portals</li><li>Access customer and carrier websites to ensure compliance with shipping requirements</li><li>Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints</li><li>Maintain accurate records and ensure timely follow-up on all order-related activity</li></ul><p><br></p>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p></p><p>Some responsibilities include:</p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
<p>Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing industry. The ideal candidate is passionate about building solid client-customer relationships and strives to always help others. As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary focus will be to assist customers with inquiries, provide information about the available products/services, and resolve issues to ensure a positive customer experience. Them team is the heartbeat of the company's success, and we are seeking a motivated Customer Service Representative to contribute to their commitment to customer satisfaction. Please call 818-703-8818 to inquire more today.</p><p><br></p><ul><li>Receiving and placing telephone calls</li><li>Performs full service banking transactions in compliance with legal requirements and bank policies and procedures</li><li>Provides accurate, friendly customer service in a timely fashion</li><li>Performs functions including handling cash and other daily transactions.</li><li>Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns</li><li>Maintains currency and coin under prescribed limits</li><li>Adheres to bank security policies and maintains confidentiality of bank records and client information</li></ul><p><br></p>
We are looking for a detail-oriented and empathetic Customer Service Coordinator to join our team in Redondo Beach, California. In this Contract to permanent position, you will play a vital role in supporting individuals and families during their corporate relocations by managing service delivery and ensuring smooth communication. This role includes up to 8 weeks of paid training to help you master our systems, understand our services, and build relationships with our nationwide network of contractors and employees.<br><br>Responsibilities:<br>• Coordinate relocation services by assigning contractors or employees to each job and ensuring all necessary communication and documentation is completed.<br>• Manage scheduling changes proactively, working directly with relocating families and service teams to ensure seamless execution.<br>• Collaborate with relocation management companies (RMCs) and moving partners, providing timely updates and gathering critical information for job success.<br>• Review and verify contractor invoices for accuracy, preparing billing packages for submission.<br>• Address service-related issues promptly, working with team leaders and managers to resolve them effectively.<br>• Evaluate service providers upon job completion to ensure high-quality standards are maintained.<br>• Respond to occasional inquiries from customers and vendors during evenings or weekends to support urgent needs.<br>• Assist with additional tasks as required to enhance operational efficiency and customer satisfaction.
We are looking for a bilingual Receptionist fluent in Spanish and English to join our team in Los Angeles, California. This is a long-term contract opportunity, ideal for individuals who excel at multitasking and providing excellent customer service in a detail-oriented environment. The role involves part-time hours on Mondays, Wednesdays, and Fridays, making it a great fit for those seeking a flexible schedule.<br><br>Responsibilities:<br>• Welcome and assist visitors, students, and families in a friendly and detail-oriented manner.<br>• Communicate effectively with Spanish-speaking individuals and provide translation support when necessary.<br>• Handle incoming calls using a multi-line phone system and direct them to the appropriate departments.<br>• Perform clerical tasks including data entry, filing, and maintaining records.<br>• Ensure the front desk area remains clean, organized, and inviting.<br>• Support office staff with daily administrative tasks and special projects as needed.<br>• Address inquiries and provide accurate information about the organization or services.<br>• Coordinate appointments and manage schedules for staff or visitors.<br>• Monitor and manage office supplies inventory to ensure availability.<br>• Uphold confidentiality and maintain a detail-oriented approach in all interactions.
<p><strong>Job Description:</strong></p><p> We are seeking a friendly and dependable <strong>Temporary Part-Time Bilingual Receptionist</strong> to support the front office at an educational organization. This role is ideal for someone who enjoys working with families, students, and staff and is comfortable communicating in both <strong>Spanish and English</strong>. The receptionist will serve as the first point of contact and help ensure smooth day-to-day office operations.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors, students, and families in a professional and welcoming manner</li><li>Answer and route phone calls; respond to general inquiries</li><li>Communicate with Spanish-speaking families and provide translation support as needed</li><li>Perform general administrative and clerical tasks</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Provide day-to-day support to office staff</li></ul><p><strong>Schedule:</strong></p><ul><li>Mondays, Wednesdays, and Fridays</li><li>8:00 AM – 1:00 PM</li></ul><p><strong>Assignment Type:</strong></p><ul><li>Temporary, Part-Time</li></ul>
We are looking for a detail-oriented Sales Support team member to join our team in Redondo Beach, California. In this Contract to permanent position, you will play a key role in ensuring smooth sales operations by managing purchase orders, item setup, and customer communications. This is an excellent opportunity for someone who thrives in a fast-paced environment and has a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Process and review purchase and sales orders with accuracy and efficiency.<br>• Organize and submit product setup information to customers in a timely manner.<br>• Evaluate and edit website copy sheets and images to ensure quality and consistency.<br>• Handle data entry tasks with precision using tools like Excel and Word.<br>• Communicate effectively with customers and team members through written correspondence.<br>• Maintain organized records and workflows to support sales operations.<br>• Multitask effectively to manage various responsibilities and deadlines.<br>• Collaborate with team members to proactively address challenges and improve processes.<br>• Provide dependable support by following directions and adhering to company standards.
<p>Position summary </p><p> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. </p><p><br></p><p> Job qualifications </p><p> - High school diploma or equivalent. </p><p> - Minimum 1 year office services experience preferably in a legal banking or large corporate environment. </p><p> - Skilled in the use of mail phone email digital reprographics and mail equipment. </p><p> - Familiar with general back office procedures to meet and maintain client satisfaction. </p><p> - Proven customer service skills are required in order to create maintain and enhance customer relationships. </p><p> - Good written and verbal communication skills including professional telephone and email etiquette. </p><p> - Attention to detail with good organizational skills. </p><p> - Must be able to meet deadlines and complete all projects in a timely manner. </p><p> - Ability to handle sensitive and/or confidential documents and information. </p><p> - Able to make independent decisions that conform to business needs and policy. </p><p> - Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. </p><p> - Must work well in a team environment. </p><p> - Must be able to interact effectively with multi-functional and diverse backgrounds. </p><p> - Ability to work in a fast-paced environment. </p><p> - Must be self-motivated with positive can-do attitude. </p><p><br></p><p> Supervision </p><p> - Number and titles of direct reports if any: n/a </p><p> - Received: Lead Office Services Associate Supervisor Manager Director </p><p><br></p><p> Job relationships </p><p> - Internal: This position works closely with the Office Services team </p><p> - External: Clients </p><p><br></p><p><br></p>
<p>The Client Service Specialist supports HOA Property Management clients by delivering high-quality banking and payment-related service. This role is critical to client satisfaction and retention, providing front-line support for account inquiries, transactions, research, and basic technical assistance within a fast-paced, deadline-driven environment.</p><p>Key Responsibilities</p><ul><li>Provide front-line client support via inbound phone calls</li><li>Assist HOA Property Management clients with payment and depository research, statements, and account inquiries</li><li>Process monetary transactions and account maintenance accurately and timely</li><li>Provide website navigation assistance and low-level technical support for proprietary HOA platforms</li><li>Resolve client disputes using sound judgment and knowledge of banking policies</li><li>Meet established service level agreements (SLAs) and manage time-sensitive requests, including fraud intake</li><li>Maintain strong knowledge of banking products, services, and internal procedures</li><li>Communicate clearly and professionally with clients and internal teams</li><li>Follow all applicable policies, procedures, and regulatory requirements</li></ul><p><br></p>
