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4 results for Help Desk Tier 3 in Corona, CA
- Monrovia, CA
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in California. This Long-term Contract position supports a high-tech organization in the pharm/biotech sector, with a focus on delivering responsive desktop support, account administration, and device readiness in a Windows-based environment. The role is ideal for someone who combines strong troubleshooting ability with effective communication and a customer-first approach.<br><br>Responsibilities:<br>• Deliver first- and second-level support for desktop, laptop, and workplace technology issues, resolving user requests efficiently and professionally.<br>• Administer Microsoft 365 services and user accounts, assisting with access, configuration, and day-to-day platform support.<br>• Manage Active Directory tasks such as account updates, permissions coordination, and basic identity-related troubleshooting.<br>• Prepare, configure, and deploy laptops and other end-user devices to support new hires, replacements, and refresh activities.<br>• Support onboarding and offboarding activities by setting up or removing accounts, devices, and access in alignment with internal procedures.<br>• Troubleshoot hardware and software problems across Windows 10 environments, documenting work performed through service desk ticketing tools.<br>• Provide support for identity and access management processes, escalating more complex issues to specialized IT teams when needed.<br>• Partner with infrastructure and application teams to route unresolved incidents appropriately and maintain a high standard of white-glove end-user service.
- 2026-10-28T00:00:00Z
- Los Angeles, CA
- remote
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p><strong>Help Desk Support Analyst</strong></p><p><br></p><p><strong>Role Summary</strong> </p><p>We are seeking a Help Desk Support Analyst to provide day-to-day technical support in a professional environment. This Los Angeles, California-based role will troubleshoot user issues, manage support requests, and help ensure employees have reliable access to the technology they need.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to and resolve end-user hardware, software, and access issues.</li><li>Manage support requests through an established ticketing system.</li><li>Troubleshoot desktop applications, operating systems, connectivity, and peripheral issues.</li><li>Escalate complex issues to appropriate technical teams when needed.</li><li>Maintain clear documentation of issues, resolutions, and support procedures.</li><li>Assist with software testing, workstation support, and general IT projects.</li><li>Provide professional and responsive customer service to users across the organization.</li></ul>
- 2026-10-07T00:00:00Z
- Torrance, CA
- onsite
- Temporary / Contract
- 19.7885 - 22.913 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users.<br>• Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary.<br>• Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly.<br>• Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance.<br>• Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity.<br>• Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards.<br>• Assist with workstation setup, device replacements, and routine technical support activities across the local office environment.<br>• Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.
- 2026-10-28T00:00:00Z
- Signal Hill, CA
- onsite
- Temporary / Contract
- 47 - 60 USD / Hourly
- <p>We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.</p><p><br></p><p>What You'll Do</p><ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
- 2026-10-24T00:00:00Z