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5 results for Help Desk Tier 3 in Corona, CA
- Los Angeles, CA
- remote
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p><strong>Job Title</strong></p><p>IT Support Specialist I / Help Desk/Desktop Support Analyst</p><p><br></p><p><strong>Company Overview</strong></p><p>A leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide.</p><p><br></p><p><strong>Role Summary</strong></p><p>The IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul><p><strong>Compensation & Benefits</strong></p><ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul><p><strong>Additional Details</strong></p><ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
- 2026-07-15T00:00:00Z
- Los Angeles, CA
- remote
- Temporary / Contract
- 25.3365 - 29.337 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and on-site systems in Los Angeles, California. This Long-term Contract position is ideal for someone who combines strong desktop support experience with a solid understanding of networking, endpoint management, and point-of-sale environments. The role will focus on resolving daily technical issues, supporting retail-related hardware and software, and helping maintain reliable IT operations across user devices and infrastructure.<br><br>Responsibilities:<br>• Deliver front-line and desktop support for hardware, software, and connectivity issues affecting end users and business operations.<br>• Troubleshoot and resolve incidents involving Windows 10 devices, Microsoft environments, and standard workplace applications.<br>• Manage and update service requests, incidents, and resolutions within ServiceNow to ensure accurate tracking and timely follow-up.<br>• Support point-of-sale systems, including Brink-related environments, Ingenico payment devices, and other store technology components.<br>• Administer endpoint configuration and device management tasks through Intune and assist with user access support in Entra ID and Active Directory.<br>• Provide remote assistance using tools such as LogMeIn and coordinate with users to restore functionality as efficiently as possible.<br>• Assist with network-related troubleshooting involving Meraki solutions, Cisco access points, switches, and related infrastructure components.<br>• Contribute to automation-focused support activities that improve repeatable processes and reduce manual effort in day-to-day operations.<br>• Support technical changes or platform updates, including work connected to Entra ID-related transition activities when assigned.
- 2026-07-21T00:00:00Z
- Norco, CA
- onsite
- Temporary / Contract
- 32 - 34 USD / Hourly
- <p>Robert Half is seeking an experienced <strong>IT Support Technician</strong> to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.</p>
- 2026-07-10T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 32 - 35 USD / Hourly
- <p>Robert Half is seeking an experienced <strong>IT Support Specialist</strong> to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to <strong>servers, firewalls, networking, Microsoft 365, virtualization, and security best practices</strong>. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure.</p><p><br></p><ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
- 2026-07-11T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 35 - 38 USD / Hourly
- <p>Robert Half is seeking a highly experienced IT Support Technician to provide Tier 2 technical support in a fast-paced creative environment, providing hands-on technical support for both Mac and PC environments, assist with user onboarding and offboarding, manage access and permissions, and support creative teams using Microsoft 365 and Adobe Creative Suite applications.</p><p><br></p><p><strong>Responsibilities</strong></p><p>· Provide Tier 2 technical support for internal users across Mac and PC environments</p><p>· Troubleshoot hardware, software, operating system, and application issues</p><p>· Support Microsoft 365 applications, user accounts, and access management</p><p>· Perform user onboarding and offboarding, including account setup, permissions, and equipment provisioning</p><p>· Manage access requests and project-based permissions for producers, creative teams, and freelancers</p><p>· Provide support for <strong><em>Adobe Creative Suite applications, including Adobe Premiere</em></strong></p>
- 2026-07-10T00:00:00Z