We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
<p>Our client is looking for an Administrative Customer Support Specialist for a temporary 6-8 week assignment in Mount Pleasant, PA. This position is heavily focused on administrative and clerical support, with customer service and basic accounting responsibilities. The ideal candidate is organized, detail-oriented, and comfortable managing a variety of office tasks in a fast-paced environment.</p><p><br></p><p>Location: Mount Pleasant, PA</p><p> Duration: Temporary (6-8 Weeks)</p><p> Pay: $20-21/hour</p><p> Hours: 7:30 AM or 8:00 AM start, ending at 4:30 PM or 5:00 PM</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Provide administrative support to the office, including data entry, filing, record maintenance, and document preparation.</p><p>Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.</p><p>Process orders, invoices, and other customer-related documentation.</p><p>Assist with accounts payable and accounts receivable functions, including invoice entry, payment tracking, and account reconciliation support.</p><p>Maintain accurate customer, vendor, and financial records within company systems.</p><p>Support scheduling, correspondence, and general office coordination activities.</p><p>Collaborate with internal teams to ensure timely resolution of customer and administrative requests.</p><p>Perform other clerical and office support duties as needed.</p><p><br></p><p>Qualifications:</p><p><br></p><p>Previous administrative, clerical, office support, or customer service experience required.</p><p>Experience with invoicing, accounts payable, accounts receivable, or billing functions preferred.</p><p>Strong data entry and organizational skills with a high level of accuracy.</p><p>Proficiency in Microsoft Office, including Excel, Outlook, and Word.</p><p>Excellent communication and customer service skills.</p><p>Ability to manage multiple priorities and work independently.</p><p><br></p><p>This role is a great fit for someone with a strong administrative background who enjoys supporting office operations while assisting with customer interactions and basic accounting functions.</p>