<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are seeking a Desktop Support Technician to support workstation imaging, new hire setup, and Windows 11 deployment activities. This role will be responsible for preparing and configuring desktop and laptop systems, performing device imaging, setting up user workstations, and providing hands-on technical support to ensure a smooth end-user experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform desktop and laptop imaging, configuration, and deployment for new and existing users</li><li>Set up workstations, including hardware installation, peripheral connections, and basic network connectivity</li><li>Support Windows 11 installation, upgrades, configuration, and troubleshooting</li><li>Install and configure standard business applications, security tools, and system updates</li><li>Troubleshoot hardware, software, and operating system issues for desktops, laptops, printers, and related devices</li><li>Provide onsite and remote support for end users with a strong customer service focus</li><li>Maintain asset tracking, deployment records, and technical documentation</li><li>Assist with moves, adds, changes, and workstation refresh projects</li><li>Escalate complex technical issues as needed and collaborate with other IT team members to resolve incidents efficiently</li></ul><p><br></p>
<p>We’re looking for a Desktop Support Technician who enjoys helping people, solving technical issues, and making sure employees have the tools they need to be successful. In this role, you’ll support day-to-day desktop operations, including imaging devices, setting up workstations, deploying Windows 11, and assisting users with hardware, software, and mobile device support.</p><p>This is a great opportunity for someone who likes hands-on IT support, has strong customer service skills, and is comfortable supporting users in a fast-paced environment.</p><p><strong>What You’ll Be Doing</strong></p><ul><li>Image, configure, and deploy desktops and laptops for new hires and existing employees</li><li>Set up workstations, including monitors, docking stations, peripherals, and connectivity</li><li>Install, configure, and troubleshoot Windows 11 devices</li><li>Provide support for Office 365 applications, including Outlook, Teams, and other common tools</li><li>Create, update, and manage user accounts and permissions in Active Directory</li><li>Support Microsoft Intune for mobile device management, device enrollment, and basic policy support</li><li>Assist with mobile device setup and troubleshooting for company-issued phones and tablets</li><li>Set up and support conference room technology, including displays, audio/video equipment, and meeting platforms</li><li>Troubleshoot desktop, laptop, printer, software, and peripheral issues</li><li>Provide both onsite and remote support with a strong focus on customer service</li><li>Maintain asset inventory, deployment records, and support documentation</li><li>Help with workstation refreshes, office moves, and other IT support projects as needed</li></ul><p><br></p>
<p>The Network Engineer is responsible for designing, implementing, and supporting enterprise network infrastructure across multiple sites.</p><p><strong>Key Responsibilities</strong></p><ul><li>Configure, maintain, and support Cisco switching and routing environments.</li><li>Administer firewalls, VPNs, and wireless network infrastructure.</li><li>Monitor network performance and troubleshoot connectivity issues and outages.</li><li>Apply network security best practices to protect systems and data.</li><li>Contribute to infrastructure projects, system enhancements, and network upgrades.</li></ul><p><br></p>
<p>The Network Engineer will design, implement, and support enterprise network infrastructure across multiple locations.</p><p>Responsibilities</p><ul><li>Configure and support Cisco switching and routing environments.</li><li>Manage firewalls, VPNs, and wireless infrastructure.</li><li>Monitor network performance and troubleshoot outages.</li><li>Implement network security best practices.</li><li>Participate in infrastructure projects and upgrades.</li></ul><p><br></p>
<p>We are looking for an AI Engineer to serve as a force multiplier for the client’s engineering organization. The role is part of an initiative to design, build, and scale AI-powered engineering workflows that dramatically increase developer productivity and accelerate software delivery. The client’s team is actively supporting a complex legacy-to-Python migration while maintaining multiple customer-facing applications. This role will be responsible for leveraging AI technologies to automate and optimize every phase of the Software Development Life Cycle (SDLC), including requirements analysis, code generation, testing, defect investigation, and release processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design and implement AI-powered workflows that automate software engineering processes across the SDLC.</p><p>· Build and orchestrate multi-step AI agent frameworks for code analysis, generation, validation, testing, and feedback loops.</p><p>· Develop reusable AI tooling, agent templates, and engineering playbooks adopted across multiple teams.</p><p>· Create automated testing solutions, regression frameworks, and validation mechanisms using AI-assisted approaches.</p><p>· Enhance CI/CD pipelines and DevOps processes through intelligent automation and release optimization.</p><p>· Support large-scale legacy application modernization and business rule extraction initiatives.</p><p>· Build Python-based automation tools for data processing, workflow orchestration, and engineering productivity.</p><p>· Partner with developers, architects, and engineering leadership to identify and eliminate delivery bottlenecks.</p><p>· Evaluate and implement emerging AI technologies that improve software development efficiency and quality.</p>