<p><strong>Position Summary</strong></p><p>A growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project.</p><p><br></p><p><strong>POSITION TITLE:</strong> Help Desk Support Analyst (2 Openings)</p><p><strong>LOCATION:</strong> Dallas, TX (Onsite 5 Days per Week)</p><p><strong>SALARY:</strong> $26 - $29/hour</p><p><strong>DURATION:</strong> 6-Month Contract possible extensions</p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.</li><li>Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.</li><li>Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.</li><li>Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.</li><li>Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.</li></ul><p><br></p>