3 results for Entry Level Help Desk Support in Coppell, TX

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a proactive Help Desk/Desktop Support Analyst to join our team in Farmers Branch, Texas. In this long-term contract role, you will play a key part in ensuring smooth technical operations across a manufacturing environment. This position offers an exciting mix of hands-on technical support and physical workplace assistance, ideal for someone who thrives in a dynamic and collaborative setting. Responsibilities: • Configure, deploy, and troubleshoot desktops, laptops, monitors, docking stations, and related peripherals. • Set up equipment for new employees, department relocations, and special projects. • Perform basic network troubleshooting, including Ethernet connectivity checks and resolving drop issues. • Manage workstation moves, reconfigurations, and desk setups while ensuring organized and ergonomic layouts. • Provide support for audio-visual systems, including installing and mounting displays in conference rooms and common areas. • Troubleshoot video conferencing systems and address AV-related issues during meetings or events. • Maintain an accurate inventory of IT assets such as laptops, monitors, and accessories, while tracking equipment lifecycle. • Image, stage, and prepare devices for deployment, ensuring readiness for end-users. • Assist with low-voltage cabling, labeling, and patching as required. • Document tasks in service management tools and escalate complex issues appropriately.
2026-03-17T00:00:00Z

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Tier 2 Deskside / Systems Technician

Euless, TX
onsite
Temporary
28 - 33 USD / Hourly
Position Overview We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems. Key ResponsibilitiesDeskside & End‑User Support<ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul>Systems Administration & Operations<ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul>Incident & Service Management<ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul>Hardware, Assets & Deployments<ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul>Operational Readiness & Exercises<ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
2026-02-24T00:00:00Z