2 results for Customer Service Representative in Coppell, TX

Call Center / Customer Support Specialist

Plano, TX
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply. Responsibilities:<ul><li>Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly.</li><li>Deliver exceptional customer service by understanding client needs and providing accurate, helpful information.</li><li>Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records.</li><li>Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer.</li><li>Collaborate with team members to enhance overall customer satisfaction and streamline service processes.</li><li>Follow established protocols to address complaints, ensuring timely and satisfactory resolutions.</li><li>Maintain thorough understanding of company products, services, and policies to assist customers effectively.</li><li>Communicate clearly with customers regarding inquiries, service updates, and resolutions.</li><li>Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates.</li><li>Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts.</li><li>Apply active listening and probing questions to clarify customer needs and concerns.</li><li>Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues.</li><li>Proactively communicate workflow or service-impacting problems directly to Customer Care leadership.</li><li>Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations.</li></ul>
2026-03-19T00:00:00Z

Order Management Supervisor / Customer Operations Supervisor

Fort Worth, TX
onsite
Permanent
75000 - 90000 USD / Yearly
Order Management Supervisor / Customer Operations SupervisorFort Worth, TX – Full-Time Direct HireLead the charge in a thriving Fort Worth company where your leadership turns orders into happy customers and keeps the business humming! We're hiring a motivated Order Management Supervisor to guide our customer operations team in a fast-moving distribution world.Your Impact: Lead and grow a strong team: hire, train, coach, set goals, give feedback, manage performance, and build a customer-first vibe that hits every KPI.Run the full order-to-cash process: handle order entry, fulfillment, invoicing, 3PL logistics coordination, returns/RMAs, credits, claims, and international orders with precision.Drive better every day: update SOPs, lead continuous improvement, ensure audit readiness, and partner with Finance, IT, Logistics, and Quality to solve issues quickly.Use reporting and system expertise to spot trends, forecast demand, and streamline operations for maximum efficiency. You Bring: 3–5+ years supervising customer service or operations teams, with strong order management and wholesale/distributor experience.Positive leadership style: great communicator, detail-oriented problem-solver who builds relationships and prioritizes customers.High school diploma required; degree preferred. Why Join? Direct hire, competitive salary, excellent benefits, and real career growth in a supportive, expanding company. Your work will directly shape customer success—make a difference here!Knowledge of ERP, EDI, CRM, or reporting tools Email Joe.Faradie at roberthalf com - this is the best way to apply
2026-03-11T00:00:00Z