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7 results for Customer Service Representative in Coppell, TX

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication. Responsibilities: • Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support. • Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution. • Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction. • Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations. • Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations. • Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly. • Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
2026-06-19T00:00:00Z

Customer Service Representative

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a bilingual Customer Service Representative to join an on-site team in Texas. This contract-to-permanent opportunity is ideal for someone who brings strong customer support experience, communicates confidently with both consumers and dealer partners, and enjoys solving issues with care and sound judgment. In this role, you will handle inquiries related to orders, products, returns, and delivery updates while helping create a consistently positive service experience. The position offers a Monday through Friday schedule and suits someone who is organized, adaptable, and comfortable working in a fast-paced support environment. Contract-to-permanent Pay: $20/Hr Bilingual in English and Spanish (required) Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm Responsibilities: • Deliver responsive, detail-oriented support to customers and dealer partners, creating a positive experience across phone, email, and other service interactions. • Investigate and resolve questions involving products, service concerns, order details, and general account support with accuracy and urgency. • Process orders for products, parts, and accessories while ensuring information is entered correctly and completely. • Manage return requests and assist with refund authorizations in accordance with company guidelines. • Follow up on shipping updates, delivery timelines, outstanding freight charges, and related payment matters through proactive outbound communication. • Step in on more sensitive or complicated service situations, helping drive resolution while supporting team success. • Provide backup assistance for order entry submitted by internal sales partners when coverage is needed. • Participate in testing new tools or workflows and share practical feedback that supports ongoing service improvements. • Contribute to special assignments and additional support activities as business needs evolve.
2026-06-19T00:00:00Z

Customer Service

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Respond to customer inquiries via phone, email, or chatResolve customer complaints and provide appropriate solutionsProcess orders, returns, and account updates accuratelyMaintain detailed records of customer interactionsProvide product or service information to customersFollow up to ensure customer satisfactionEscalate complex issues when necessary
2026-06-19T00:00:00Z

Customer Success Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Fort Worth, Texas in a fully on-site contract-to-permanent role. This position is ideal for a service-focused team member who can support customers and dealers with confidence, handle complex issues with sound judgment, and contribute to a dependable team environment. The person in this role will help create a strong customer experience through responsive communication, accurate order support, and effective follow-through on service-related matters. Contract-to-permanent Pay: $20/Hr Fort Worth, Texas Mon-Fri On-Site - 8:00am - 5:00pm Responsibilities:• Act as a reliable resource for colleagues by offering day-to-day guidance, sharing process knowledge, and helping maintain team continuity when leadership is unavailable.• Support the onboarding of new team members by introducing workflows, customer service expectations, and key tools used in daily operations.• Handle incoming questions from dealers and consumers by researching issues, clarifying product or order details, and delivering timely resolutions.• Process product, parts, and accessory orders with accuracy while maintaining complete records related to warranty claims and service activity.• Manage returns and refund requests by reviewing eligibility, authorizing next steps, and ensuring each case is completed properly.• Follow up with customers regarding freight balances, shipping-related charges, delivery timelines, refunds, and other order status matters through outbound communication.• Provide backup support for order entry needs submitted by customers or internal sales partners to keep operations moving efficiently.• Take ownership of escalated service concerns by assessing the situation, coordinating solutions, and responding effectively under pressure.• Participate in user testing, share practical feedback on tools or workflows, and assist with additional assignments or special projects as needed.
2026-06-19T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract-to-permanent role. This position focuses on delivering responsive support to customers by managing inquiries, coordinating orders, and helping ensure a smooth experience from request through fulfillment. The ideal candidate brings strong customer service skills, attention to detail, and the ability to work effectively with internal teams to resolve issues and keep customers informed. Responsibilities: • Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information. • Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests. • Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry. • Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly. • Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change. • Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption. • Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning. • Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed. • Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction.
2026-06-19T00:00:00Z

Customer Experience Specialist

Richardson, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Richardson, Texas in a contract capacity with the potential for a permanent role. This position focuses on delivering responsive support to customers by handling product questions, managing orders, and resolving service issues with accuracy and professionalism. The role works closely with sales, operations, and other internal partners to keep customers informed and ensure a smooth order experience from inquiry through delivery. Responsibilities: • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information. • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service. • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment. • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams. • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution. • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks. • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning. • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery. • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience. • Follow safety expectations, established procedures, and performance standards in daily work activities.
2026-06-19T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Texas in a contract role with the potential for a permanent position. This position supports customers through a wide range of account-related questions, including payments, escrow and tax matters, refinance inquiries, and early-stage delinquency conversations. The role is ideal for someone who communicates with confidence, stays organized in a fast-paced call center setting, and can move comfortably between multiple systems while delivering a positive customer experience. Responsibilities: • Respond to a high volume of incoming and outgoing customer calls related to mortgage accounts, payment activity, escrow items, tax questions, and refinance requests. • Guide customers through account concerns with professionalism while helping resolve early-stage past-due situations up to 60 days delinquent. • Navigate several internal platforms and AI-supported tools to research account details, document interactions, and provide accurate information. • Deliver clear written and verbal communication when handling follow-up messages, service updates, and customer inquiries. • Maintain productivity and service quality standards in a fast-paced call center environment with changing customer needs. • Participate in training, coaching, and post-training support to build product knowledge and strengthen call handling performance. • Support rotating Saturday coverage on a scheduled basis, with compensatory time provided according to team guidelines.
2026-06-17T00:00:00Z