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9 results for Medical Call Center in Coon Rapids, MN

Medical Scheduler

Minneapolis, MN
onsite
Temporary / Contract
16 - 18 USD / Hourly
Position SummaryWe are seeking a professional, detail-oriented, and customer-focused Medical Scheduler to join our healthcare team. The Medical Scheduler is responsible for coordinating patient appointments, managing provider schedules, and ensuring efficient patient flow within the practice. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing exceptional patient service. Key Responsibilities<ul><li>Schedule, reschedule, and confirm patient appointments in accordance with provider availability and office protocols.</li><li>Coordinate referrals, diagnostic testing, consultations, and follow-up appointments.</li><li>Verify patient demographic and insurance information prior to appointments.</li><li>Answer incoming calls and respond to patient inquiries professionally and courteously.</li><li>Maintain accurate patient records within the electronic medical record (EMR) system.</li><li>Communicate appointment details, preparation instructions, and office policies to patients.</li><li>Manage provider calendars and optimize scheduling to maximize efficiency.</li><li>Coordinate with physicians, nurses, and administrative staff regarding scheduling needs.</li><li>Monitor cancellations, waitlists, and appointment availability.</li><li>Ensure compliance with HIPAA and all patient confidentiality requirements.</li><li>Assist with other front-office and administrative duties as assigned.</li></ul>
2026-07-06T00:00:00Z

SPANISH BILINGUAL Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
20 - 23 USD / Hourly
Job Description:We are seeking a Bilingual Customer Service Representative to join our team. This role requires a candidate who is fully fluent in Spanish and English, with excellent verbal and written communication skills in both languages. To support business needs and team collaboration, candidates must be located in MST or PST.The ideal candidate is customer-focused, professional, and able to handle a high volume of inbound and outbound interactions while providing exceptional service and resolving issues efficiently.Key Responsibilities:<ul><li>Provide outstanding customer support via phone, email, and chat in both Spanish and English</li><li>Assist customers with account inquiries, order updates, billing questions, and issue resolution</li><li>Accurately document customer interactions in internal systems</li><li>Escalate complex issues as needed while ensuring timely follow-up</li><li>Maintain a positive, solution-oriented approach in every customer interaction</li><li>Meet performance goals for response time, quality, and customer satisfaction</li><li>Collaborate with internal teams to resolve customer concerns effectively</li></ul>
2026-07-10T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
15 - 20 USD / Hourly
Position SummaryWe are seeking a customer-focused and professional Customer Service Representative to join our team. The ideal candidate is passionate about delivering exceptional service, resolving customer inquiries efficiently, and building positive relationships with customers. This role serves as a key point of contact for customers and plays an important role in maintaining customer satisfaction and loyalty.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.</li><li>Resolve customer concerns, complaints, and issues in a timely and empathetic manner.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Document customer interactions and maintain records in the company’s customer relationship management (CRM) system.</li><li>Process orders, returns, exchanges, and account updates as needed.</li><li>Collaborate with internal teams to ensure customer concerns are addressed effectively.</li><li>Follow established service standards and company policies.</li><li>Identify opportunities to improve customer experiences and provide feedback to management.</li><li>Meet established performance metrics, including response times, quality standards, and customer satisfaction goals.</li></ul>
2026-07-06T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities: • Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners. • Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes. • Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files. • Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded. • Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections. • Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows. • Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations. • Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.
2026-06-25T00:00:00Z

Customer Service Representative

Minneapolis, MN
remote
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a higher education organization in Minneapolis, Minnesota. This Long-term Contract position focuses on creating a positive experience for prospective students, applicants, and learners through high-volume phone and chat interactions. The person in this role will help connect individuals with the right resources, answer inquiries effectively, and contribute to a responsive, service-focused team environment. Responsibilities: • Conduct high-volume outbound outreach to prospective students and applicants who have expressed interest in learning more about available programs and services. • Respond to incoming phone and chat inquiries in a detail-oriented, approachable manner that creates a strong first impression. • Assess each interaction carefully to identify individual needs and direct prospects, applicants, or learners to the most appropriate department or team member. • Participate in a variety of communication campaigns based on organizational priorities and changing business needs. • Manage a fast-paced daily workload that may include a large number of calls while maintaining accuracy, efficiency, and service quality. • Provide timely support to prospective students, current applicants, and learners by addressing questions and helping them navigate next steps. • Complete assigned administrative support duties and maintain organized, accurate records related to customer interactions. • Collaborate with team members by sharing effective service approaches and contributing to consistent customer support practices.
2026-07-09T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-06-30T00:00:00Z

Patient Services Registration - 2nd Shift

Minneapolis, MN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated Patient Services Registration Specialist to join the Emergency and Acute Psych Services department in Minneapolis, Minnesota. In this long-term contract role, you will assist with patient arrivals and registrations, ensuring accurate documentation and a smooth process for all involved. This position requires a second shift schedule of 3:30 PM - 12:00 AM, with a schedule that includes 32-40 hours per week, every other weekend, and some holiday coverage. Responsibilities:• Register patients promptly and accurately using the Epic operating system for Emergency and Acute Psych Services.• Collect and verify patient information, including insurance details, demographic updates, and necessary documentation.• Obtain required signatures and ensure all documents are scanned and filed appropriately.• Facilitate the collection of co-pays and other payment responsibilities as part of the registration process.• Provide exceptional customer service to patients and their families, maintaining a patient-centered approach.• Address inquiries about auto, workers’ compensation, and other specific visit types with professionalism.• Ensure compliance with ethical standards and departmental policies while handling sensitive information.• Collaborate with team members to maintain an organized and efficient registration process.• Assist with clerical duties, such as photocopying and scanning documents, to support operational needs.• Adapt to a dynamic work environment, including evening and weekend shifts, as required.
2026-07-09T00:00:00Z

Overnight/3rd Shift Customer Service Representative

Eagan, MN
onsite
Temporary / Contract
19 - 24 USD / Hourly
We are looking for an Overnight/3rd Shift Customer Service Representative to support a busy logistics operation in Eagan, Minnesota. This Long-term Contract position is ideal for someone who enjoys helping customers, handling high-volume communication, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for inbound inquiries while delivering dependable service and maintaining strong attention to detail. Responsibilities:• Respond to incoming customer calls with professionalism, providing clear information and timely support for service-related questions.• Assist customers with troubleshooting concerns, ensuring all details are recorded accurately in company systems.• Manage a steady flow of inbound and outbound communications to resolve issues, confirm information, and support customer needs.• Address customer concerns efficiently by identifying solutions, following established procedures, and escalating complex matters when necessary.• Maintain accurate records of customer interactions, updates, and order activity to support operational visibility.• Coordinate with internal teams to help ensure customer requests are handled promptly and service expectations are met.
2026-07-09T00:00:00Z