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2 results for Customer Service Representative in Concord, NH
- Sanford, ME
- onsite
- Temporary
- 20 - 22 USD / Hourly
- <p>We’re hiring a friendly and dependable Customer Service Representative in Sanford, ME to support our team and deliver exceptional service to our customers. This is an ongoing post. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Answer incoming phone calls and respond to emails</li><li>Process orders and service requests</li><li>Resolve customer questions and concerns professionally</li><li>Maintain accurate customer records and documentation</li><li>Provide general administrative and team support</li></ul><p><br></p>
- 2026-02-19T00:00:00Z
- Sanford, ME
- onsite
- Permanent
- 49000 - 54000 USD / Yearly
- We are looking for a dedicated Client Services Representative to join our team in Sanford, Maine. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries and needs are addressed efficiently and professionally. You will collaborate with various departments to deliver accurate quotes, process orders, and provide exceptional service that aligns with company standards.<br><br>Responsibilities:<br>• Serve as the main liaison between customers, sales representatives, and internal departments to ensure seamless communication and service delivery.<br>• Process customer quotes, purchase orders, and warranties with accuracy and attention to detail.<br>• Log and maintain call and data records in company systems, ensuring all customer interactions are documented.<br>• Coordinate with engineering teams to provide clear answers and solutions to customer inquiries.<br>• Resolve customer issues promptly, including warranty and non-warranty concerns, troubleshooting, and service incidents.<br>• Maintain comprehensive knowledge of product features, benefits, and warranties to assist customers effectively.<br>• Uphold the company's quality assurance and customer satisfaction programs to address complaints and improve service standards.<br>• Ensure compliance with company policies, including time management and productivity benchmarks.<br>• Utilize Lean tools and concepts to identify and eliminate inefficiencies, improving processes and customer satisfaction.<br>• Perform additional duties as assigned by supervisors or managers to support team objectives.
- 2026-03-02T00:00:00Z