4 results for Product Support Specialist in Concord, CA

Customer Care Specialist

Palo Alto, CA
onsite
Temporary
25 - 29 USD / Hourly
We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail. Responsibilities:• Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility.• Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems.• Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations.• Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones.• Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal.• Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies.• Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records.• Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed.• Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team.• Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations.
2026-03-25T00:00:00Z

Operations Support Specialist I

Palo Alto, CA
onsite
Temporary
25 - 40 USD / Hourly
We are looking for a detail-oriented Operations Support Specialist I to join our team in Palo Alto, California. In this long-term contract position, you will play a vital role in ensuring smooth and accurate patient registration processes while delivering exceptional customer service. This position requires someone who can manage multiple tasks efficiently, prioritize responsibilities, and maintain professionalism in a fast-paced environment. ESSENTIAL FUNCTIONSMaintain and distribute controlled documents to mobile and center locations.Maintains an inventory of controlled documents, labels and tags, fulfills orders to, and from multiple locations to ensure each location using preprinted materials are using the most current version of each document.% Time: 10%Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management. Verifies package inserts for updates or revision changes and obtains certificates from manufactures for products that require them.% Time: 20%Orders and maintains office supplies and equipment for donor services. Maintaining par levels for all office supplies and distributes them to locations when needed. Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team.% Time: 10%Handles preventative maintenance (PM) and equipment repair tasks for donor services. Performs PM tasks on various equipment within donor services, reaches out to vendors and coordinates PM's for more complicated equipment. Handles problem equipment requests from staff members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs.% Time: 20%Handles bag and kit reporting for donor services by taking incoming problem bag and kit reports from donor services staff and completing vendor requirements to report any defective products to the vendor and our quality and regulatory affairs (QRA) team.% Time: 10%Maintains supply and equipment records for the OS department both in paper form when necessary and in digital form by entering information into a software system. Maintains the most current version of package inserts and certificates and obtains digital copies when possible. Recalls records from offsite storage when necessary.% Time: 10%Assists other Operations Support Specialists with projects and tasks as assigned.% Time: 20%
2026-03-25T00:00:00Z

Senior Desktop Support

San Francisco, CA
onsite
Temporary
45 - 55 USD / Hourly
Our client is seeking an experienced IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues. This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes. Responsibilities<ul><li>Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms</li><li>Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution</li><li>Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox</li><li>Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom</li><li>Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology</li><li>Partner with internal teams to support ongoing initiatives, system changes, and user needs</li><li>Create and maintain technical documentation and end-user guides</li><li>Identify opportunities to streamline processes and reduce manual effort through automation where appropriate</li></ul>
2026-03-23T00:00:00Z

Order Processing Specialist

Oakland, CA
onsite
Temporary
25 - 27 USD / Hourly
Order Processing SpecialistAbout the Role:We’re seeking an Order Processing Specialist to handle high-volume order fulfillment and customer data management.Responsibilities:<ul><li>Validate, process, and track customer orders</li><li>Communicate with customers regarding order status</li><li>Liaise with warehouse and shipping teams</li><li>Maintain databases and report on order metrics</li></ul>
2026-04-01T00:00:00Z