5 results for Product Support Specialist in Concord, CA

Customer Care Specialist

Palo Alto, CA
onsite
Temporary
25 - 29 USD / Hourly
We are looking for a dedicated Part-Time Customer Care Specialist to join our team in Palo Alto, California. In this long-term contract position, you will play a key role in delivering exceptional service to patients, families, and staff members at our clients Care Gift Shops. Your contributions will enhance the overall customer experience by assisting with sales, inventory management, and merchandising while maintaining high attention to detail. Responsibilities:• Provide outstanding customer service by assisting clients in finding and purchasing retail items, offering product recommendations, and emphasizing quality and utility.• Process sales transactions efficiently, including handling cash, issuing change, and managing credit card payments using Point of Sale systems.• Ensure incoming shipments are accurately received, inspected, tagged, and displayed appropriately within retail locations.• Maintain inventory by fulfilling stock requests, organizing merchandise, and monitoring inventory levels in assigned zones.• Collaborate with leadership to implement merchandising strategies, offering creative ideas to enhance the shop’s aesthetic and customer appeal.• Conduct regular inventory cycle counts, compare results with system data, and work with the coordinator to address discrepancies.• Participate in physical inventory checks, assist with stock receiving, and maintain accurate inventory records.• Uphold the shop’s appearance by cleaning shelves, organizing fixtures, and replenishing merchandise as needed.• Adapt to a fast-paced environment, taking initiative and working effectively both independently and as part of a team.• Provide exceptional support to a diverse range of individuals, including patients, families, and executive leaders, while managing varying personalities and situations.
2026-03-06T00:00:00Z

Desktop Support Analyst

Mountain View, CA
onsite
Temporary
25 - 30 USD / Hourly
We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English. Responsibilities:• Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.• Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.• Manage and maintain system configurations, ensuring optimal performance and user accessibility.• Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.• Support mobile devices, including Android and Apple products, ensuring seamless functionality.• Collaborate with team members to implement and manage Cisco and Citrix technologies.• Perform regular maintenance and updates for Dell hardware and other computer systems.• Ensure proper documentation of support activities and resolutions for future reference.• Monitor and address system alerts to prevent potential disruptions.• Deliver excellent customer service while adhering to company standards and best practices.
2026-02-09T00:00:00Z

Help Desk/Desktop Support Analyst

Campbell, CA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Fremont, California. In this role, you will provide comprehensive technical support to both onsite and remote users, ensuring smooth operation of systems and addressing technical issues efficiently. This position requires a proactive individual with a solid background in troubleshooting, system setups, and user support across diverse software and hardware platforms. Responsibilities: • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware. • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels. • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems. • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity. • Configure and deploy computers for users, including both Windows and macOS operating systems. • Handle service desk tickets, prioritizing and addressing user requests promptly. • Assist with basic networking and server-related tasks to ensure system reliability. • Utilize mobile device management systems to oversee and administer user devices. • Deliver support to both in-office and remote users, ensuring consistent service and communication. • Provide guidance and training to users to enhance their understanding and utilization of technology tools.
2026-03-05T00:00:00Z

Benefits Specialist

South San Francisco, CA
onsite
Temporary
42 - 42 USD / Hourly
We are looking for an experienced Benefits Specialist to join our team in San Leandro, California. In this contract position, you will play a vital role in supporting employee benefits, managing leave administration, and ensuring smooth operations for benefit-related tasks. If you have a strong background in benefits coordination and enjoy providing exceptional service to employees, this role offers a great opportunity to contribute to a dynamic manufacturing environment. Responsibilities:• Address daily employee inquiries related to benefits, providing accurate information and ensuring timely resolution.• Perform data entry tasks, including updating employee records, processing benefit changes, and generating reports such as 401(k) enrollment summaries.• Manage administrative functions, such as maintaining leave of absence spreadsheets, reconciling healthcare invoices, and supporting accurate billing processes.• Oversee leave of absence cases with up to 20 active files, ensuring deadlines are met, documentation is complete, and communication is clear.• Administer benefits programs, including handling invoicing, mail management, and providing support for 401(k) plan processes.• Act as a primary resource for employee-facing benefits questions, directing inquiries to appropriate team members or external partners.• Collaborate closely with internal teams, such as the Benefits Coordinator, Total Rewards Manager, and external brokers, to ensure seamless operations.• Provide operational support by maintaining organized workflows, prioritizing communication, and adapting to changing needs.• Ensure compliance with company policies and procedures in all benefits-related activities.• Deliver high-quality administrative services aligned with the organization’s culture of flexibility and professionalism.
2026-02-25T00:00:00Z

Presentation Specialist

San Francisco, CA
remote
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Presentation Specialist to join our team on a contract-to-permanent basis in San Francisco, California. In this role, you will focus on creating and enhancing PowerPoint presentations, emphasizing complex financial chart creation and ensuring brand consistency. The ideal candidate will combine exceptional design expertise with advanced technical skills to deliver high-quality visual content. Responsibilities: • Design and format PowerPoint presentations, ensuring brand standards and accuracy are maintained. • Develop complex financial charts, such as waterfall, scatterplot, and mekko charts, using PowerPoint and Excel. • Manipulate large datasets in Excel to create visually compelling and accurate charts. • Utilize Adobe Illustrator to craft logos, infographics, and vector graphics. • Edit and enhance images using Photoshop to build composite visuals. • Collaborate with clients and team members to gather requirements and deliver meticulous presentation solutions. • Maintain attention to detail by proofreading and ensuring presentations meet high-quality standards. • Handle multiple priorities and deadlines effectively in a fast-paced production environment. • Format documents in Microsoft Word as required to support presentation needs. • Apply knowledge of Adobe InDesign and video editing tools like Adobe Premiere as needed.
2026-02-24T00:00:00Z