6 Results for Product Support Specialist Jobs in Concord, CA

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Customer Service Specialist

Oakland, CA
onsite
Temporary / Contract
26 - 29 USD / Hourly
Customer Service SpecialistBrief Job Description:The Customer Service Specialist provides support to customers by answering questions, resolving issues, processing requests, and delivering a positive service experience.Responsibilities:<ul><li>Respond to customer inquiries by phone, email, or chat</li><li>Resolve issues related to orders, billing, products, or services</li><li>Document customer interactions in CRM or ticketing systems</li><li>Escalate complex issues to appropriate departments</li><li>Process returns, refunds, or service requests as needed</li><li>Maintain service quality and meet response-time goals</li></ul>
2026-09-25T00:00:00Z

IT Support Analyst

Pleasanton, CA
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-09-24T00:00:00Z

Order Management Specialist

San Leandro, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Long-term Contract position based in San Leandro, California. This role will help keep daily department operations organized by managing routine tasks, supporting communication, and assisting with document and spreadsheet work. The ideal candidate is dependable, detail-oriented, and comfortable working onsite in a manufacturing environment while adapting to shifting priorities and team needs. Responsibilities: • Coordinate day-to-day administrative activities such as organizing records, entering information accurately, and managing written communications. • Support the customer service team by taking on routine and overflow assignments so core staff can focus on higher-priority work. • Create, update, and format business documents using Microsoft Word to ensure materials are clear and professionally prepared. • Maintain and revise spreadsheets in Microsoft Excel to track information, organize data, and support reporting needs. • Use Microsoft Outlook to manage emails, schedule-related tasks, and assist with timely follow-up communication. • Help improve departmental workflow by staying responsive to requests and contributing to efficient task completion. • Collaborate with team members across the department and provide assistance wherever additional support is needed.
2026-09-24T00:00:00Z

Order Management Specialist

San Leandro, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
Order Management SpecialistBrief Job Description:The Order Management Specialist oversees the order lifecycle, ensuring customer orders are entered, processed, tracked, and fulfilled accurately and on time.Responsibilities:<ul><li>Enter and process customer orders in internal systems</li><li>Review orders for accuracy, pricing, and product availability</li><li>Coordinate with sales, warehouse, and logistics teams</li><li>Resolve order discrepancies, delays, and fulfillment issues</li><li>Provide order status updates to customers and internal stakeholders</li><li>Maintain records and prepare order-related reports</li></ul>
2026-09-25T00:00:00Z

Exception Services Specialist

Novato, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for an Exception Services Specialist to support banking operations for a contract position based in Novato, California. In this role, you will investigate transaction and account issues that require manual review, help ensure accurate processing across multiple banking functions, and work closely with internal teams to resolve outstanding items. This opportunity is well suited for someone who brings strong customer service instincts, sound judgment, and the ability to manage exceptions in a fast-paced financial services environment. Responsibilities: • Review daily exception queues and take prompt action to resolve transactions or account items that do not process successfully. • Investigate discrepancies involving deposits, checks, wires, loan-related activity, and other banking transactions by analyzing records and available documentation. • Correct processing or input errors to support accurate account activity and reduce operational risk. • Partner with branches and internal departments through phone and email communication to gather missing details and move cases toward resolution. • Record research findings, decisions, and completed actions clearly to maintain a complete audit trail for each case. • Escalate high-risk or complex issues when additional approval or specialized support is needed. • Follow established banking policies, regulatory requirements, and internal control standards throughout exception handling activities. • Assist customers and internal partners with transaction-related questions while delivering attentive service across multiple communication channels.
2026-09-28T00:00:00Z

Exception Services Specialist

Novato, CA
onsite
Temporary / Contract
28 - 29 USD / Hourly
We are looking for an Exception Services Specialist to support banking operations by handling transaction and account items that require manual review and follow-up. This Long-term Contract position is based in Novato, California, and is ideal for someone who can investigate discrepancies, coordinate with internal teams, and maintain accurate processing in a regulated financial services environment. The role requires sound judgment, strong attention to detail, and the ability to keep exception workflows moving efficiently while delivering dependable internal customer support. Responsibilities: • Review exception queues each day, investigate suspended or rejected items, and complete the steps needed to bring transactions to resolution. • Research account variances, posting issues, and balance discrepancies by examining records, identifying root causes, and applying appropriate corrections. • Process exception-related work across banking activities such as checks, wire transfers, deposits, loan items, and other transactions that fall outside standard handling. • Partner with branches and internal support teams to gather missing details, clarify documentation, and resolve outstanding issues in a timely manner. • Detect input or processing inaccuracies, make updates when appropriate, and help prevent repeat issues through careful review of transaction data. • Record findings, actions, and outcomes clearly so that each case is documented accurately and meets audit and compliance expectations. • Escalate high-risk or complex matters when approvals or additional review are needed to ensure proper handling. • Support service quality by responding to internal inquiries, assisting with banking transaction questions, and communicating through email and other business channels. • Use multiple browser-based systems and banking platforms to track cases, verify information, and maintain productivity across concurrent tasks.
2026-09-08T00:00:00Z

6 results for Product Support Specialist in Concord, CA