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3 results for Help Desk Technician Ii in Concord, CA
- Santa Clara, CA
- onsite
- Temporary / Contract
- 35 - 37 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
- 2026-10-13T00:00:00Z
- Winters, CA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
- 2026-10-23T00:00:00Z
- San Francisco, CA
- remote
- Temporary / Contract
- 40 - 40 USD / Hourly
- <p>We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.</p><p><br></p><p>This is a remote, contract opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions</p><p>• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware</p><p>• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion</p><p>• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions</p><p>• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments</p><p>• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions</p><p>• Partner with internal technical teams to escalate complex incidents and help drive timely resolution</p><p>• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms</p>
- 2026-10-23T00:00:00Z