We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.<br>• Escalate more complex incidents when needed while maintaining ownership of issues through completion.<br>• Assist with workstation setup, software installation, and general configuration to support daily business operations.<br>• Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
We are looking for a Cable Technician to support a contract assignment in San Bruno, California. This position focuses on building and assembling custom cable harnesses with multiple connection points, requiring hands-on precision and a strong understanding of structured cabling methods. The ideal candidate brings practical experience with complex harness fabrication, testing, and installation in low-voltage and fiber-optic environments. This is a Contract position.<br><br>Responsibilities:<br>• Build custom cable harness assemblies with approximately 10 to 20 endpoints while maintaining accuracy and consistency throughout the process.<br>• Interpret wiring diagrams, schematics, and work instructions to assemble harnesses that meet technical and quality specifications.<br>• Perform cable routing, termination, labeling, and connector installation for low-voltage and fiber-optic applications.<br>• Inspect completed assemblies and conduct continuity or functional testing to confirm proper performance and reliable connections.<br>• Troubleshoot wiring issues, identify defects, and make corrections to ensure finished harnesses meet production standards.<br>• Maintain an organized work area and handle tools and materials in accordance with safety and quality procedures.<br>• Collaborate with team members and supervisors to complete assigned builds on schedule and resolve technical assembly challenges.