<p>We are looking for an experienced Customer Service Manager to join our team in Oakland, CA. This is a fully onsite role, offering a contract-to-permanent opportunity for the right candidate. The position requires strong leadership skills and a commitment to delivering exceptional service in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service department to ensure smooth workflows and exceptional service delivery.</p><p>• Manage and support customer accounts, resolving any issues or concerns with professionalism and efficiency.</p><p>• Utilize computer-aided dispatch systems to coordinate and monitor service activities effectively.</p><p>• Develop and maintain scheduling strategies to optimize team performance and meet customer needs.</p><p>• Lead and mentor the customer service team, fostering a collaborative and productive work environment.</p><p>• Monitor call center operations, ensuring adherence to service standards and prompt resolution of inquiries.</p><p>• Implement strategies to improve customer satisfaction and drive operational excellence.</p><p>• Collaborate with other departments to streamline processes and enhance overall service quality.</p><p>• Maintain accurate records and reporting to track team performance and customer interactions.</p><p>• Stay updated on industry trends and technologies to continuously improve service strategies.</p>
<p>Robert Half is seeking a Senior ServiceNow Transformation Consultant to lead a major Customer Support modernization initiative for a global enterprise. This Senior ServiceNow Transformation Consultantis a high-impact, strategic role focused on helping the organization migrate from Salesforce Service Cloud to ServiceNow Customer Service Management (CSM) — not as a lift-and-shift, but as a full-scale transformation of global support operations.</p><p>The selected Senior ServiceNow Transformation consultant will bring a fresh, expert perspective on process design, ITIL alignment, and industry best practices. You’ll serve as a trusted advisor to leadership — ensuring the ServiceNow platform, processes, and operating model enable scalability, efficiency, and an exceptional customer experience across a complex, security-focused B2B environment. This Senior ServiceNow Transformation Consultant role is a fully remote role for about 3-6 months. </p><p><br></p><p>Key Responsibilities for Senior ServiceNow Transformation Consultant</p><ul><li>Lead a comprehensive assessment of existing global support processes, identifying inefficiencies and improvement opportunities.</li><li>Partner with cross-functional stakeholders to reimagine customer support workflows, ensuring alignment with ITIL and industry standards.</li><li>Provide strategic guidance during the migration from Salesforce Service Cloud to ServiceNow CSM, advising on functionality gaps and recommending best-practice solutions.</li><li>Evaluate and challenge proposed designs to ensure platform build aligns with transformation goals, scalability, and operational excellence.</li><li>Define and track key performance indicators (KPIs) and develop frameworks for measuring adoption, performance, and ROI.</li><li>Advise on opportunities to leverage AI, automation, and analytics to enhance case management, routing, and self-service capabilities.</li><li>Collaborate with business analysts, architects, and implementation partners to ensure process intent translates effectively into system configuration.</li><li>Deliver benchmarking and maturity assessments, comparing operations to leading B2B support organizations.</li></ul>
<p>We are looking for a detail-oriented Guest Services Coordinator to join our team in Walnut Creek, California. This contract to permanent position answers resident phone calls and emails to resolve maintenance, landscaping and pest control issues; creates associated service order; performs data entry to maintain records, notes & billing; schedules and dispatches RPM technicians and vendors to perform work.</p><p><br></p><p>Guest Services Coordinator Requirements:</p><p><br></p><p>Job-related knowledge, skills and abilities:</p><p>• Skilled in providing exceptional customer service with a focus on efficient time and priority handling.</p><p>• Proven ability to work effectively in team environments and foster collaboration.</p><p>• Demonstrates active listening and communicates clearly in writing and speech.</p><p>• Demonstrated ability in CRM and /or ERP systems, NetSuite is a plus.</p><p>• Three years’ customer service experience, preferably in a call–center environment.</p><p>• Fast and accurate typing (ideally 40+ WPM)</p><p>• Strong computer skills (MS Office: Outlook, Word, Excel)</p><p>• Ability to switch between multiple applications: windows or tabs</p><p>• Be able to manage chat, email and call systems simultaneously</p><p><br></p><p>Job functions:</p><p>• Answers calls/email, using CRM or ERP system experience to resolve maintenance, landscaping and pest control issues for residents.</p><p>• Creates, manages, tracks and closes service orders in accordance with established policies of relevant Mutual, and RPM practices.</p><p>• Schedules technicians and vendors for maintenance/repair work, revising priorities as required.</p><p>• Maintains current knowledge of Mutual requirements for billing, work preparation, approvals, etc., obtaining authorizations as required.</p><p>• Closes service orders, including appropriate billing, database updating, etc.</p><p>• Completes assigned shared responsibility (including and not limited to such things as filing; processing invoices and/or payments; processing building permits; scanning; special mailings; special projects).</p><p><br></p><p>If you are interested in this Guest Service Coordinator position, please apply today.</p>
<p>We are looking for an experienced Billing Supervisor/Manager to oversee the daily operations of student billing and account management at our institution in San Francisco, California. This role is pivotal in ensuring the accurate and timely processing of tuition, fees, and other charges, while maintaining detailed financial records and delivering excellent customer service to students and their families. The ideal candidate will also contribute to compliance with institutional policies and collaborate with various departments to guarantee the accuracy of financial accounts. <strong>For immediate consideration, please contact Tra Nguyen directly via Linked-In.</strong></p><p><br></p><p>Responsibilities:</p><p>• Generate and distribute tuition and fee statements each term.</p><p>• Record charges, adjustments, payments, and credits to student accounts.</p><p>• Administer and monitor student payment plans for compliance.</p><p>• Process refunds in accordance with Title IV and institutional regulations.</p><p>• Respond to billing and payment inquiries from students and families.</p><p>• Send payment reminders and assist with follow-up on past-due accounts.</p><p>• Collaborate with Financial Aid and Registrar offices to ensure account accuracy.</p><p>• Assist with reconciling student accounts to the general ledger and financial aid records.</p><p>• Maintain current knowledge of student billing policies and procedures.</p><p>• Prepare regular reports on account balances, aging, and payment plans.</p><p>• Perform other related duties as assigned.</p>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Client Service Associate – Boutique Wealth Management Firm</strong></p><p><strong>Location:</strong> Hybrid (San Francisco, 2 days/week) or Fully Remote</p><p><br></p><p><strong>About the Opportunity</strong></p><p>Join a highly specialized wealth management firm that serves an exclusive clientele of senior executives, partners in consulting and law, and other accomplished professionals. Our approach is boutique and deeply personalized, focusing on comprehensive financial planning and long-term wealth strategies. This is an opportunity to work in a dynamic, forward-thinking environment that values precision, client care, and innovation.</p><p><br></p><p><strong>Why This Role Matters</strong></p><p>As a <strong>Client Service Associate</strong>, you’ll be the backbone of client relationships—providing exceptional service, managing critical administrative processes, and ensuring seamless coordination between clients, advisors, and custodians. Your work will directly impact the client experience and the success of our advisory team.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the first point of contact for client inquiries and requests</li><li>Prepare and process documentation for new and existing accounts</li><li>Coordinate with custodians and vendors to ensure smooth transactions</li><li>Manage calendars, schedule meetings, and support advisor travel logistics</li><li>Prioritize multiple tasks in a fast-paced environment</li><li>(If licensed) Assist with trading and portfolio rebalancing</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary with annual profit sharing and 401(k) match</li><li>Comprehensive medical and dental benefits</li><li>Flexible overtime pay options</li><li>Generous vacation and sick time</li><li>Paid NYSE holidays</li><li>A collaborative, tech-savvy culture that values growth and innovation</li></ul>
We are looking for a dedicated Customer Service Supervisor to oversee custodial operations across multiple campuses in Oakland, California. This contract position requires exceptional leadership skills to ensure the smooth functioning of custodial teams and balanced workload distribution. The role involves collaborating closely with the Director of Facilities and traveling between various sites, with transportation provided.<br><br>Responsibilities:<br>• Manage and guide a team of custodians to maintain efficient operations across campuses.<br>• Develop and implement schedules to ensure balanced workloads and seamless coordination.<br>• Conduct training sessions for custodial staff, including instruction on basic software tools.<br>• Ensure compliance with operational standards and maintain a high level of cleanliness.<br>• Monitor performance and provide constructive feedback to team members.<br>• Travel between campuses to oversee operations, with transportation arranged by the employer.<br>• Collaborate with the Director of Facilities to align custodial services with organizational goals.<br>• Address any operational challenges and resolve issues promptly.<br>• Maintain accurate records of schedules, training, and team performance.<br>• Promote a safe and organized work environment for all custodial personnel.
<p>We are looking for a dedicated Real Estate Associate to join our team in San Francisco, CA. This long-term contract position offers the opportunity to contribute to the management of property operations, tenant coordination, and building-related tasks. The ideal candidate will bring expertise in customer service and administrative support while ensuring seamless day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate tenant move-ins and move-outs, ensuring all processes are completed smoothly and efficiently.</p><p>• Collaborate with the security, janitorial, and engineering teams to address building-related tasks and maintain property standards.</p><p>• Monitor and manage work orders, including redispatching them as needed to ensure timely completion.</p><p>• Provide administrative support by utilizing Microsoft Office tools such as Excel, Word, and Outlook.</p><p>• Communicate effectively with tenants and vendors to resolve inquiries and maintain positive relationships.</p><p>• Assist with basic accounting tasks, including data entry and maintaining financial records.</p><p>• Leverage commercial property management experience to oversee operational activities.</p><p>• Ensure compliance with organizational processes and protocols while delivering excellent customer service.</p><p>• Utilize work order systems to organize and track maintenance and repair activities.</p><p>• Support marketing and operational initiatives to enhance property management efficiency.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Tracy, California. In this role, you will play a key part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate documentation. This position offers an excellent opportunity to contribute to a collaborative team environment while developing your customer service expertise.<br><br>Responsibilities:<br>• Process and manage customer orders accurately and efficiently using word processing and spreadsheet software.<br>• Monitor order fulfillment to ensure timely deliveries and adherence to customer commitments.<br>• Respond professionally to customer inquiries and requests, providing clear and helpful information.<br>• Prepare detailed reports, correspondence, and documentation under the guidance of supervisors and experienced team members.<br>• Collaborate with team members to ensure seamless account coverage and operational efficiency.<br>• Maintain accurate records of customer orders and interactions to support smooth order processing.<br>• Address delivery-related issues promptly to maintain customer satisfaction.<br>• Assist in team-specific activities to support overall goals and objectives.
<p>We are looking for a detail-oriented Billing Clerk to join our team in Brentwood, California. This is a long-term contract position that requires someone with strong organizational skills to handle utility billing and customer service tasks effectively. The ideal candidate will be adept at managing billing processes and interacting with customers in a courteous and efficient manner, and previous ERP experience a must. </p><p><br></p><p>Responsibilities:</p><p>• Process utility billing statements accurately and within required timeframes.</p><p>• Handle billing collections and ensure payments are recorded promptly.</p><p>• Provide excellent customer service by addressing inquiries and resolving issues related to billing.</p><p>• Utilize Microsoft Excel to create and manage spreadsheets for billing records and reports.</p><p>• Work with ERP and other billing software to input and retrieve data effectively.</p><p>• Maintain organized records of billing transactions and ensure compliance with company policies.</p><p>• Assist in preparing monthly and annual billing reports for review.</p><p>• Collaborate with other team members to improve billing processes and customer satisfaction.</p><p>• Troubleshoot and resolve discrepancies in billing statements.</p><p>• Ensure the confidentiality and security of sensitive customer billing information</p>
<p>Robert Half's retail client is looking for a contract-to-permanent onsite customer service / sales representative. This position requires weekends to be worked!</p><p><br></p><p>In this customer service / sales position, you will be responsible for the following:</p><p><br></p><p>Establish strong rapport and provide ongoing support to each member of the showroom</p><p>sales team.</p><p>Follow and maintain documentation of all sales leads as outlined in company</p><p>procedures. Salespersons are expected to designate working hours to lead generating</p><p>activities.</p><p>Document all pre- and post- completion follow-up with each client in Evosus software to</p><p>receive a full commission. Salespersons are expected to designate working hours to</p><p>follow-up activities.</p><p>Provide superior, attentive customer service to every individual client in person, via</p><p>phone or email. Salespersons are expected to designate showroom time to</p><p>“live” selling and closing presentations.</p><p>Attend periodic sales meetings and trainings as assigned. Salespersons are expected</p><p>to allocate working hours to sales reporting, self-study and training.</p><p>Maintain showroom appearance and operations.</p><p>Opening/Closing Checklist if there is no designated Showroom Assistant.</p><p>Provide daily administrative support to counter staff and attend to the P.O.S. retail desk</p><p>as needed.</p><p>Maintain strong workflow communications with delivery and service staff.</p><p><br></p><p>If you are interested in this customer service role, submit your resume today.</p>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Client Service Associate</strong></p><p><br></p><p><strong>About the Role:</strong></p><p>We are looking for a proactive and detail-oriented Client Service Associate to provide administrative and relationship management support to both clients and the advisory team. This role is essential for ensuring smooth operations and delivering exceptional client service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle client service tasks, including calls, documentation, and wire transfers.</li><li>Prepare and transmit transaction documents; coordinate with custodians to ensure accuracy.</li><li>Act as liaison between advisors, clients, and middle-office functions such as trading, portfolio management, and billing.</li><li>Schedule meetings, manage calendars, and assist with travel arrangements.</li><li>Prioritize multiple requests and resolve issues efficiently.</li><li>If licensed, support trading activities including order entry and portfolio rebalancing.</li></ul><p><strong>Compensation & Benefits:</strong></p><ul><li>Competitive salary with profit sharing and 401(k) match.</li><li>Medical and dental coverage.</li><li>Paid vacation, sick days, and NYSE holidays.</li><li>Opportunities for growth and flexible overtime pay.</li></ul>
<p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this long-term contract role, you will serve as a vital liaison, ensuring patients and their families receive exceptional service throughout their healthcare journey. This position emphasizes patient-centered interactions, compliance with safety and quality standards, and effective communication to enhance the overall patient experience.</p><p><br></p><p><strong>This is a part-time position, Saturday and Sunday, 11:30 am to 8:00 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison, assisting patients before, during, and after their interactions with healthcare facilities.</p><p>• Facilitate scheduling of physician appointments and coordinate care for both inpatient and outpatient stays.</p><p>• Provide guidance on transportation options, including campus shuttles, to support guests visiting the hospital and clinics.</p><p>• Address patient and guest concerns by communicating with appropriate departments and maintaining necessary records.</p><p>• Execute service practices aligned with organizational standards to uphold an exceptional patient experience.</p><p>• Support compliance with safety, ethical, and quality requirements, including adherence to National Patient Safety Goals.</p><p>• Participate in ongoing education and training programs to maintain proficiency in healthcare navigation.</p><p>• Collaborate with teams to ensure respectful and effective interactions with patients and coworkers.</p><p>• Utilize organizational templates and tools to streamline patient communication and service delivery.</p><p>• Assist patients in navigating healthcare systems and resources to meet their specific needs.</p>
<p>Robert Half is working with a reputable Healthcare Company who needs support in their San Bruno Location. Our client is on of the largest Healthcare Providers in the US. They<strong> </strong>partner with employers, unions, and health plans to serve their people. They are committed to empowering members to live happier, healthier lives.</p><p><br></p><p>We are looking for a skilled Administrative Assistant to join our team in San Bruno, California. In this long-term contract position, you will play a key role in providing exceptional front-line support at the Health Center. Your responsibilities will include ensuring smooth clinic operations, delivering outstanding customer service, and assisting with various administrative tasks.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet patients professionally and facilitate efficient check-in and check-out processes.</li><li>Manage and coordinate scheduling across multiple service lines.</li><li>Handle incoming calls with courtesy and provide accurate information or assistance.</li><li>Maintain organized and up-to-date documentation, including scanning, filing, and correspondence.</li><li>Support daily clinic operations by performing administrative tasks and maintaining a clean workspace.</li><li>Uphold confidentiality and compliance standards in accordance with clinical environment requirements.</li><li>Assist with the preparation of reports and other necessary documentation.</li><li>Ensure seamless communication between patients, staff, and other stakeholders.</li><li>Utilize Epic software for scheduling and documentation purposes.</li><li>Contribute to a positive and welcoming environment for all visitors and staff.</li></ul>
<p><strong>Interested?</strong> Apply today and send your resume via LinkedIn to <strong>Jonathan Christian (JC) del Rosario</strong> — I’d love to connect!</p><p><br></p><p><strong>Senior Client Associate – Multi-Family Office</strong></p><p><br></p><p><strong>About the Opportunity</strong></p><p>Join a highly respected multi-family office dedicated to serving ultra-high-net-worth clients with a full spectrum of wealth management services. From investment management and retirement planning to bespoke family office solutions, this firm combines deep expertise with a collaborative, innovative culture. If you thrive in a client-focused environment and enjoy solving complex challenges, this is an exceptional opportunity to make an impact.</p><p><br></p><p><strong>Why This Role Matters</strong></p><p>As a <strong>Senior Client Associate</strong>, you’ll be a trusted point of contact for sophisticated client relationships, ensuring seamless execution of requests and delivering exceptional service. You’ll partner with senior leadership on bespoke strategies, mentor associate team members, and contribute to firm-wide initiatives—all while fostering strong, long-term client relationships.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the primary contact for designated client relationships</li><li>Execute client requests with precision and efficiency</li><li>Collaborate with senior management on strategic initiatives and tailored client solutions</li><li>Guide and mentor junior team members on shared client relationships</li><li>Assist clients and their advisors with complex wealth transfer, tax, and philanthropic strategies</li><li>Maintain and enhance relationships with clients’ professional teams (executive assistants, CFOs, chiefs of staff)</li><li>Partner with internal investment teams on portfolio creation and cash deployments</li><li>Support special projects across the firm as needed</li></ul><p><strong>Why Join Us</strong></p><ul><li>Competitive compensation and bonus structure</li><li>Comprehensive benefits including medical, dental, vision, and 401(k) match</li><li>Flexible vacation policy and sabbatical program</li><li>Hybrid work environment supporting work-life balance</li><li>Collaborative, innovative culture focused on professional excellence and continuous learning</li></ul>
<p>We are seeking a detail-oriented and dependable <strong>Seasonal Tax Administrator</strong> to support our tax team during the busy filing season. This role is ideal for someone with strong organizational skills and a background in administrative or financial services. You’ll assist with document management, client communications, data entry, and general support to ensure timely and accurate tax preparation. This is a Hybrid position, located out of Santa Rosa, CA. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Organize and manage incoming tax documents from clients.</li><li>Inputting from the client prepared organizers and/or information returns (W-2s, 1099s, 1098). </li><li>Assist with data entry into tax preparation software.</li><li>Maintain accurate records and filing systems (electronic and paper).</li><li>Communicate with clients to request missing information or clarify submissions.</li><li>Schedule appointments and manage calendars for tax professionals.</li><li>Prepare and send engagement letters and other client correspondence.</li><li>Monitor deadlines and assist with tracking progress of tax returns.</li><li>Provide general administrative support to the tax team.</li><li>Ensure confidentiality and security of sensitive financial information.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent; associate’s degree or higher preferred.</li><li>Prior experience in an administrative or financial services role.</li><li>Familiarity with tax documents (W-2s, 1099s, etc.) is a plus.</li><li>Proficiency in Microsoft Office Suite and document management systems.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent communication and customer service abilities.</li><li>Ability to work independently and manage multiple priorities under tight deadlines.</li></ul><p><br></p><p><br></p>
<p>We are seeking a dedicated <strong>Patient Access Coordinator</strong> to join our team for a 3–6 month hybrid contract role with the possibility of extension. The <strong>Patient Access Coordinator</strong> will play a vital role in ensuring timely and accurate coordination of patient care services, acting as a liaison between patients, providers, and outside facilities. The <strong>Patient Access Coordinator</strong> will support clinical teams and streamline care workflows by scheduling appointments, managing patient information, and providing high-level customer service in a non-clinical but critical support role.</p><p><br></p><p>Responsibilities:</p><ul><li>Schedule, edit, and maintain new and returning patient-physician appointments using internal scheduling systems</li><li>Coordinate care by obtaining diagnostic imaging, pathology reports, and other critical information from patients and outside facilities</li><li>Collaborate with care teams and patients to ensure all necessary pre-simulation documentation is collected</li><li>Respond promptly to patient concerns and accurately refer information to licensed clinical personnel</li><li>Serve as a non-clinical liaison, concierge, and patient advocate to support referred patients before simulation and CyberKnife treatment</li><li>Provide timely and accurate responses to patient and provider inquiries regarding services</li><li>Support discharge coordination by scheduling follow-up appointments and coordinating with case managers and other staff</li><li>Verify patient insurance authorizations and ensure medical records are prepared for upcoming clinic visits</li><li>Support STAT requests and communicate with providers when immediate action is needed</li><li>Assist clinical teams with Help Desk/IT ticket resolution as needed</li></ul>
<p><strong>Job Description: Billing Clerk</strong></p><p>The Billing Clerk is responsible for managing and processing invoices, ensuring accuracy in billing, and assisting with financial transactions related to accounts receivable. This role requires strong attention to detail, organizational skills, and the ability to work in a fast-paced environment. The Billing Clerk works closely with the accounting and finance team to support the company’s billing operations and ensure efficient cash flow management.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Invoice Preparation and Processing</strong>: Generate and issue invoices to customers in an accurate and timely manner.</li><li><strong>Payment Processing</strong>: Record payments received, update customer accounts, and ensure proper application of payments.</li><li><strong>Follow Up</strong>: Assist in tracking overdue accounts and sending reminders or follow-ups to customers for outstanding payments.</li><li><strong>Reconciliation</strong>: Reconcile billing discrepancies and resolve disputes with customers to ensure accurate records.</li><li><strong>Maintain Billing Records</strong>: Track and document invoice details, payment status, and account updates in the company’s billing system.</li><li><strong>Customer Service</strong>: Respond professionally to billing inquiries, providing accurate and timely information to customers.</li><li><strong>Assist with Audits</strong>: Support the accounting team by providing billing records and documentation for audits.</li><li><strong>Process Improvement</strong>: Identify opportunities to streamline billing procedures and improve the accuracy and efficiency of the billing function.</li><li><strong>Collaboration</strong>: Work closely with other departments, such as accounts receivable and customer service, to resolve billing issues promptly.</li><li><strong>Reporting</strong>: Assist in preparing billing and revenue reports as needed for management review.</li></ol><p><br></p>
<p>We are looking for a dedicated Customer Navigator to join our team on a long-term contract basis in Palo Alto, California. In this role, you will act as a vital link between patients and healthcare services, ensuring seamless experiences and addressing individual needs. You will be instrumental in fostering positive interactions and providing exceptional non-clinical support to patients and their families.</p><p><br></p><p><strong>This role is part-time, Saturday and Sunday, 3:30 pm to 12:00 am</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for patients, addressing their needs and concerns throughout their healthcare journey.</p><p>• Facilitate the scheduling of appointments and manage care coordination for both inpatient and outpatient services.</p><p>• Provide detailed guidance and information about transportation options, including campus shuttles, to assist patients and guests.</p><p>• Communicate patient and guest feedback to the appropriate departments and ensure proper follow-up when necessary.</p><p>• Uphold high standards of service and patient care in alignment with organizational policies and goals.</p><p>• Support patients in navigating the healthcare system by offering practical advice and solutions tailored to their unique situations.</p><p>• Foster a respectful and collaborative environment by adhering to safety, quality, and ethical treatment standards.</p><p>• Maintain accurate records of interactions and ensure confidentiality is preserved at all times.</p><p>• Participate in ongoing training and education to stay informed about best practices and compliance requirements.</p><p>• Collaborate with colleagues across departments to ensure a consistent and positive patient experience.</p>
<p>We are looking for an experienced Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a vital liaison for patients, ensuring their journey through the healthcare system is smooth and supportive. This is a long-term contract position offering the opportunity to make a meaningful impact on patient care and experience.</p><p><br></p><p><strong>The schedule for this role is Monday through Friday 3:30 pm - 12:00 am.</strong></p><p><br></p><p>Responsibilities:</p><p>• Serve as a non-clinical liaison, assisting patients with navigating healthcare services before, during, and after their medical visits.</p><p>• Coordinate transportation for guests by providing information about campus shuttle services and other available options.</p><p>• Facilitate the scheduling of physician appointments and ensure seamless care during both inpatient and outpatient stays.</p><p>• Address patient and guest concerns, relaying feedback to the appropriate department and maintaining accurate records.</p><p>• Deliver exceptional service aligned with patient-centered care standards to enhance the overall experience.</p><p>• Support compliance with all safety, quality, and ethical requirements, including adherence to National Patient Safety Goals.</p><p>• Communicate effectively with patients, staff, and departments to ensure clear and respectful interactions.</p><p>• Assist in ongoing education and training efforts to promote best practices in service delivery.</p><p>• Maintain confidentiality and uphold patient rights throughout all interactions.</p><p>• Promote teamwork and collaboration across departments to optimize patient outcomes.</p>
<p>Our successful Robert Half client is seeking an experienced Tax Manager to join their growing organization. This role is working on very interesting Tax with a variety of entities (partnership, trusts, HNW individuals, non-profits etc.) in a more quality-of-life environment. We have placed many local Tax candidates all who are so happy in this new space! If you are looking for challenging environment, but quality of life pace on an amazing team...apply soon for consideration!</p><p>Responsibilities:</p><p>-Manage tax and compliance deliverables through assignment of returns and related filings (extensions, etc)</p><p>-Provide detailed focus on projects, and alert the Principal/Client Service Director of technical tax issues that may arise</p><p>-Ensure tax compliance (accurate and timely filings, extensions, review of tax returns for client and related entities)</p><p>-Research technical tax issues (e.g. Tax Code, RIA) and assist client service team in forming conclusions related to complex tax issues</p><p><br></p><p>Requirements:</p><p>-Bachelor's degree in business or related field preferred, Master's a plus; CPA preferred </p><p>-Experience with high net worth individual tax, partnership, trust, estate tax</p><p>-Strong supervisor experience (will manage 3 staff)</p><p>-Excellent communication and client relationship skills</p>
<p>Reputable personal injury firm is seeking an experienced and compassionate Case Manager to join their team. This position is ideal for someone with a strong background in personal injury law who thrives in a fast-paced environment and is committed to delivering exceptional client service. As a key member of our legal team, you will play a vital role in managing cases, communicating with clients, and supporting attorneys to ensure successful outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Conduct initial interviews with prospective clients to gather relevant case information.</p><p>• Request, review, and organize medical records related to client cases.</p><p>• Maintain consistent communication with insurance companies, medical providers, and clients to provide updates and address inquiries.</p><p>• Draft and send correspondence letters to clients, insurance companies, and healthcare providers.</p><p>• Collaborate closely with attorneys to review case status and develop strategies.</p><p>• Perform investigative tasks related to claims and pre-litigation case work.</p><p>• Manage administrative duties such as faxing, filing, and copying to support case management.</p><p>• Oversee and prioritize a substantial caseload while ensuring accuracy and timeliness.</p><p>• Assist staff and team members with various tasks, ensuring seamless workflow and collaboration.</p><p>• Utilize software tools, including Microsoft Word and Excel, to maintain organized records and documentation.</p>
<p>We have an exciting opportunity for a Cost Accountant & Financial Analyst with well-respected manufacturing company. </p><p>Reach out to Robyn Rosemon for more information 707.387.0299</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Enhance profitability through the proficient management of business analytics, focusing on sales, volumes, and margins drawn from internal financial reports.</p><p>• Monitor and manage cost variations due to factors such as inflation and raw material cost increases.</p><p>• Maintain an accurate sales database and monitor contract progress.</p><p>• Conduct a detailed analysis of the gross margin per invoice to ascertain profitability per customer and product.</p><p>• Assist in implementing and maintaining costing data within the ERP for precise analysis.</p><p>• Provide support to the Sales Team in preparing for customer visits, participating in profitability aspects, and occasionally in negotiation aspects.</p><p>• Improve tools to better assess standard cost and final inventory valuation.</p><p>• Collaborate with the Customer Service, Supply Chain, and Finance Team for aged stock reviews and preparation.</p><p>• Maintain and develop the costing system, documentation, and inventory records.</p><p>• Examine changes in COGS provided by order entry to determine the impact on product costs.</p><p>• Analyze manufacturing costs and compare them to standard costs for actual product cost evaluation.</p><p>• Conduct physical inventories and monitor monthly cycle counts.</p><p>• Manage financial activities including financial planning and reporting, budgeting, policies, and accounting best practices.</p><p>• Oversee the preparation of contract negotiations and gather reliable data, mainly related to profit.</p><p><br></p><p><br></p>
<p>Our client, a global leader in professional services, is seeking a Senior Manager to lead the Endpoint Engineering team within the IT Global Client Services department. This pivotal role manages a high-performing team of system engineers dedicated to delivering seamless IT operations for a large global fleet of laptops and workstations across Windows and MacOS environments. The ideal candidate combines strong technical acumen with a customer-focused mindset, excellent leadership abilities, and a passion for optimizing user experience and productivity.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and mentor a global team of 8–10 system engineers supporting over 16,000 users worldwide.</li><li>Oversee deployment, configuration, and maintenance of modern workplace tools including SCCM, Intune, JAMF, and Group Policy.</li><li>Manage enterprise application deployments and security compliance through Microsoft Defender, CrowdStrike, and related platforms.</li><li>Develop and execute patch management strategies, ensuring timely firmware, driver, and OS updates.</li><li>Collaborate with cross-functional IT and business teams to enhance productivity using M365, MDM, MAM, Conditional Access, and SharePoint.</li><li>Establish and maintain best practices for build management and release management processes.</li><li>Partner with global IT counterparts to align endpoint engineering practices with organizational goals.</li><li>Provide strategic direction, coaching, and performance management to team members, including hiring, onboarding, and career development.</li><li>Engage with project sponsors and delivery teams to design and implement secure, scalable solutions aligned with business objectives.</li><li>Evaluate emerging technologies and collaborate with other IT teams to introduce innovative capabilities that drive operational excellence.</li><li>Deliver regular performance reporting and analytics, identifying improvement opportunities and ensuring effective escalation management.</li><li>Direct the global OS architecture design and policy frameworks to enhance compliance and reduce security risk.</li></ul><p><br></p>
<p>We are looking for a dedicated and resourceful Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital link between patients and healthcare services, ensuring a seamless and positive experience for all. As a long-term contract position, this opportunity allows you to make a lasting impact while working in a dynamic and patient-centered environment.</p><p><br></p><p><strong>The shift for this role is Monday through Friday, 11:30 am to 8:00 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison and guide for patients, helping them navigate healthcare services before, during, and after their medical visits.</p><p>• Provide transportation information and assistance, including details about campus shuttle services for patients and visitors.</p><p>• Coordinate and schedule physician appointments and care plans for both inpatient and outpatient stays.</p><p>• Communicate patient and guest concerns to relevant departments and ensure proper facilitation and documentation.</p><p>• Uphold and promote high-quality service standards in alignment with patient-centered care principles.</p><p>• Assist patients in understanding and utilizing available resources within the healthcare system.</p><p>• Foster a respectful and detail-oriented environment by adhering to safety, ethical treatment, and cultural sensitivity protocols.</p><p>• Maintain compliance with safety programs, patient rights, and national healthcare standards.</p><p>• Participate in ongoing training and education to ensure excellence in service delivery.</p><p>• Support emergency management and teamwork initiatives within the healthcare facility.</p>
<p>Amanda Warren is in search of a Director of Supply Chain to be a part of a dynamic team in Sacramento, California. This role focuses on overseeing all aspects of the supply chain operations, including procurement, inventory management, and vendor relations. You will be expected to align the supply chain functions with the organization's overall objectives, improve operational efficiency, and support company growth.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Lead and manage the entire supply chain functions to ensure smooth operations and efficiency.</p><p>• Collaborate with senior leadership to drive continuous improvement initiatives in the supply chain.</p><p>• Implement supply chain solutions that align with the business objectives and support company growth.</p><p>• Manage procurement processes to ensure the timely availability of materials and resources.</p><p>• Oversee inventory management to maintain optimal stock levels and minimize costs.</p><p>• Develop and manage relationships with vendors, ensuring quality service and cost-effectiveness.</p><p>• Monitor distribution processes to guarantee timely and accurate delivery of goods.</p><p>• Utilize ERP solutions and CRM tools to manage and track supply chain activities.</p><p>• Generate KPI reports to evaluate supply chain performance and identify areas for improvement.</p><p>• Ensure customer satisfaction by resolving inquiries and issues related to supply chain operations.</p>
