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15 results for Call Center Specialist in Concord, CA

Call Center

Newark, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
· Responds to a high-volume of incoming and outgoing telephone calls and faxed referral· Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.· Facilitates communication between the patient and the physician or clinic· Delivers expert knowledge regarding clinic-specific processes· Accurately documents and routes calls to the proper department· Identifies urgent customer needs or operational issues, and escalates appropriately· Works with care teams, patients, and outside facilities to obtain necessary information required for care.· Communicates with the care team and support staff on various patient issues.· Obtains and updates insurance information.· Meets all regulatory and compliance standards· Delivers high-level of customer service· Follows documented protocols and guidelines· Meets and exceeds departmental quality assurance standards· Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services· Uses functionality of the telephone system as required· Other departmental duties as assigned
2026-05-12T00:00:00Z

Call Center Agent

Newark, CA
onsite
Temporary / Contract
27 - 28 USD / Hourly
Robert Half is seeking Call Center Agents with a healthcare background to support a Premier Healthcare client onsite in Newark, CA. This is a contract-to-hire Call Center Agent role, and is a great opportunity for candidates with experience managing high volumes of inbound and outbound calls to support patients and providers. Apply to become a Call Center Agent today! <ul><li>Responds to a high-volume of incoming and outgoing telephone calls and faxed referral</li><li>Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.</li><li>Facilitates communication between the patient and the physician or clinic</li><li>Accurately documents and routes calls to the proper department</li><li>Identifies urgent customer needs or operational issues, and escalates appropriately</li><li>Works with care teams, patients, and outside facilities to obtain necessary information required for care.</li><li>Obtains and updates insurance information.</li><li>Meets all regulatory and compliance standards and exceeds quality assurance standards</li><li>Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services</li></ul>
2026-05-12T00:00:00Z

Customer Service Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.Job Description<ul><li>Respond to escalated customer concerns via phone, email, or chat</li><li>Investigate issues and coordinate with internal departments for resolution</li><li>Maintain detailed documentation of customer cases and outcomes</li><li>Identify recurring issues and recommend process improvements</li><li>Provide support to frontline team members on escalated matters</li><li>Ensure customer concerns are resolved in a timely and professional manner</li></ul>
2026-05-08T00:00:00Z

Customer Experience Specialist

Oakland, CA
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.Job Description<ul><li>Serve as a primary point of contact for customer questions and concerns</li><li>Resolve service issues promptly and professionally</li><li>Monitor customer feedback and identify opportunities to improve satisfaction</li><li>Collaborate with internal teams to enhance the customer experience</li><li>Document interactions and maintain accurate customer records</li><li>Support retention efforts through proactive communication and follow-up</li></ul>
2026-05-08T00:00:00Z

Client Services Representative

San Francisco, CA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team. In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.Responsibilities:• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies. • Process wire transfers securely and in accordance with regulatory requirements. • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions. • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services. • Build and maintain strong client relationships through proactive and personalized communication. • Guide new clients through the onboarding process to ensure a seamless and welcoming experience. • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries. • Partner with financial advisors to ensure client activities align with their financial strategies and goals. • Maintain accurate and current client records within Salesforce. • Follow up on pending client requests to ensure timely and complete resolutions. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn.
2026-04-17T00:00:00Z

Customer Service Representative

San Leandro, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired. Key Responsibilities:<ul><li>Order Processing: Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li>Customer Experience: Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li>Issue Resolution: Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li>Attention to Detail: Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li>Reliability: Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

Hercules, CA
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for an efficient Customer Service Representative to support a contract assignment in California. In this role, you will help create a welcoming and enjoyable environment during a math-focused game night by guiding activities, encouraging participation, and keeping the event running smoothly. This contract position is ideal for someone who enjoys working with people, delivers friendly service, and stays organized in a lively setting. Responsibilities:• Welcome children and families to the event and provide a positive, helpful experience throughout the program• Lead simple math-based games in a way that keeps participants engaged, supported, and eager to join in• Oversee an assigned activity station, making sure materials are ready, the area stays orderly, and transitions are smooth• Explain game instructions clearly and offer encouragement so children can participate with confidence• Monitor the flow of guests at the station and maintain a safe, fun, and inclusive environment• Respond to participant questions promptly and professionally while helping resolve minor issues during the event If you're interested in this one evening event, please submit your resume today.
2026-05-15T00:00:00Z

Customer Service Representative

San Rafael, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a success-driven and attentive Customer Service Representative to join our team on a contract basis in San Rafael, California. In this role, you will act as a key liaison between customers and showroom staff, ensuring a seamless experience for all visitors and inquiries. If you thrive in a dynamic retail environment and enjoy providing exceptional service, this position is an excellent opportunity to showcase your skills. Responsibilities:<ul><li>Serve as the primary point of contact for customers via phone, email, and chat, addressing inquiries and resolving concerns promptly</li><li>Handle customer orders, process returns and exchanges, and provide information about products and services</li><li>Resolve customer complaints with patience and professionalism, ensuring customer satisfaction</li><li>Document customer interactions and maintain accurate records in customer management systems</li><li>Collaborate with internal teams to address customer needs and escalate issues when necessary</li><li>Identify opportunities to enhance customer experience and provide feedback to management</li><li>Uphold the company’s values and maintain a high standard of customer care</li><li>Stay up to date with company products, services, and policies</li></ul>
2026-05-01T00:00:00Z

Healthcare Access Operations Agent (Call Center)

Newark, CA
onsite
Temporary / Contract
27 - 28 USD / Hourly
These are on site positions in Newark, CA. Must have 2 years of call center experience, medical terminology, and some medical office experience. We are looking for an Access Operations Agents to support patient registration and appointment coordination in California. This Long-term Contract position plays an important role in creating a smooth experience for patients by managing scheduling, handling inquiries, and ensuring information is recorded accurately. The person in this role will serve as a key connection point between patients, providers, clinic staff, and outside facilities while maintaining a high standard of service, accuracy, and compliance. This is an opportunity on a day shift schedule with 40 hours per week. Responsibilities:• Manage appointment coordination for new and returning patients by arranging, updating, and maintaining physician and clinic schedules.• Serve as a communication link between patients and care teams, ensuring questions, messages, and follow-up needs are directed appropriately.• Record call details thoroughly and route inquiries to the correct department for timely resolution.• Recognize urgent patient concerns or workflow issues and escalate them to the appropriate team members without delay.• Gather and verify information from patients, care teams, and external facilities to support continuity of care.• Update insurance details and maintain accurate patient records within database systems and medical documentation tools.• Provide clear guidance on clinic procedures, available services, and next steps by using reference materials and knowledge resources.• Follow established protocols, regulatory requirements, and quality standards while supporting additional departmental tasks as needed.
2026-05-15T00:00:00Z

Healthcare Call Center Access Operations Role

Newark, CA
onsite
Temporary / Contract
27 - 28 USD / Hourly
These are on site positions in Newark, CA. Must have 2 years of call center experience, medical terminology, and some medical office experience. We are looking for an Access Operations Agents to support patient registration and appointment coordination in California. This Long-term Contract position plays an important role in creating a smooth experience for patients by managing scheduling, handling inquiries, and ensuring information is recorded accurately. The person in this role will serve as a key connection point between patients, providers, clinic staff, and outside facilities while maintaining a high standard of service, accuracy, and compliance. This is an opportunity on a day shift schedule with 40 hours per week. Responsibilities:• Manage appointment coordination for new and returning patients by arranging, updating, and maintaining physician and clinic schedules.• Serve as a communication link between patients and care teams, ensuring questions, messages, and follow-up needs are directed appropriately.• Record call details thoroughly and route inquiries to the correct department for timely resolution.• Recognize urgent patient concerns or workflow issues and escalate them to the appropriate team members without delay.• Gather and verify information from patients, care teams, and external facilities to support continuity of care.• Update insurance details and maintain accurate patient records within database systems and medical documentation tools.• Provide clear guidance on clinic procedures, available services, and next steps by using reference materials and knowledge resources.• Follow established protocols, regulatory requirements, and quality standards while supporting additional departmental tasks as needed.
2026-05-12T00:00:00Z

Customer Service Manager

Stockton, CA
onsite
Temporary to Hire
30.4 - 35.2 USD / Hourly
We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards. Responsibilities: • Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly. • Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings. • Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers. • Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment. • Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness. • Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch. • Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization. • Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture. • Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate. • Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.
2026-04-29T00:00:00Z

Medical Customer Service Rep

San Francisco, CA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Medical Customer Service Rep to support home-based care coordination for patients managing chronic conditions. This Contract position is based in San Francisco, California, and focuses on delivering responsive service through phone, ticketing, and scheduling support in a fast-moving healthcare environment. The person in this role will help organize patient visit logistics, maintain accurate documentation, and work closely with pharmacies, nurses, and internal teams to keep operations running smoothly. Responsibilities:• Coordinate in-home nursing visit schedules using internal systems and external tools to ensure timely patient care.• Respond to a steady volume of inbound calls from patients, pharmacy partners, and nursing staff with professionalism and urgency.• Monitor and resolve service requests in Zendesk while keeping records accurate, complete, and up to date.• Confirm upcoming appointments and adjust visit details as needed to support daily care delivery.• Gather, review, and upload required documentation to maintain compliance and support continuity of service.• Manage competing priorities efficiently in a high-volume setting while meeting established turnaround expectations.• Partner with cross-functional teams to share observations, address workflow challenges, and improve service quality.• Build productive working relationships with specialty pharmacies and nursing partners to support coordinated care.• Identify opportunities to streamline administrative processes and contribute ideas that enhance operational performance.
2026-05-15T00:00:00Z

Client Service Associate

Palo Alto, CA
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions. Client Service Associate | Thriving Wealth Management Firm | Palo Alto Hybrid; 3 Days onsite | $Base + Bonus + Top Tier Perks! Join a well-established wealth management firm supporting high-net-worth and ultra-high-net-worth individuals, families, and institutions. They deliver customized financial planning and investment solutions to entrepreneurs, executives, and their families, backed by deep experience and strong local relationships. The role offers a competitive compensation package with strong benefits, including a generous 401(k) match, comprehensive health coverage, unlimited PTO, free parking, cell phone and commuter stipends, support for CFP or CFA coursework. You’ll work in a collaborative environment and a team-oriented culture with tons of growth opportunities. Responsibilities<ul><li>Build trusted relationships with clients and anticipate their needs</li><li>Own the new client onboarding experience from start to finish</li><li>Partner closely with advisors on meaningful planning and investment work</li><li>Collaborate with accountants and attorneys on complex client needs</li><li>Support portfolios, reporting, and client deliverables in a high-volume setting</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-05-15T00:00:00Z

Customer Service Admin

Oakland, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for a Customer Service Administrator to support customer service operations through order processing, issue resolution, and administrative coordination. This role combines customer support and administrative duties, including responding to inquiries, maintaining customer records, processing orders, and assisting internal teams. The ideal candidate has strong communication skills and a customer-focused mindset. Responsibilities<ul><li>Respond to customer inquiries by phone and email</li><li>Process orders, service requests, and account updates</li><li>Maintain accurate customer records and documentation</li><li>Coordinate with internal teams to resolve issues</li><li>Track service metrics and prepare reports</li><li>Provide general administrative support to the customer service team</li></ul>
2026-05-01T00:00:00Z

Client Service Coordinator - Associate

Redwood City, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
POSITION: Client Service Coordinator - Associate (Contract)Location: Redwood City, CA (Onsite)Schedule: 100% ONSITE from Monday–Friday, 8:00 AM – 4:30 PMAssignment Type: Contract (Temp)Tentative Pay: $21 per hour OverviewWe are partnering with a leading organization to identify a Client Service Coordinator - Associate to provide essential administrative support and help ensure smooth day-to-day operations. This role is ideal for someone early in their career who is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Key Responsibilities<ul><li>Manage phone calls, emails, and correspondence in a professional manner</li><li>Schedule meetings, coordinate conferences, and maintain calendars</li><li>Maintain filing systems, sort/distribute mail, and order office supplies</li><li>Assist with financial record keeping and expense tracking</li><li>Support special projects and team initiatives as needed</li><li>Maintain cleanliness and organization in shared office spaces (kitchen and common areas)</li></ul>
2026-05-15T00:00:00Z