<p>Role Overview</p><p>This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.</p><p> </p><p>Key Responsibilities</p><ul><li>Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including: </li><li>HR Service Delivery (HRSD)</li><li>Employee Relations</li><li>Employee Center</li><li>Journey Management</li><li>Knowledge Management</li><li>HR Integrations</li><li>Lead configuration efforts and continuous improvements across ServiceNow modules</li><li>Develop and maintain ServiceNow reports and dashboards</li><li>Support service requests, defect resolution, and change requests</li><li>Partner with business and technical teams to drive scalable, efficient solutions</li></ul><p><br></p>
We are looking for a skilled Senior Programmer Analyst to join our team in Columbus, Ohio. In this role, you will collaborate on both development and production support for distributed applications, with a focus on upgrading the mainframe-based Account Analysis system to a distributed solution. This is a long-term contract position suited for a candidate who thrives in dynamic environments and brings a strong technical background.<br><br>Responsibilities:<br>• Lead the design, development, and integration efforts for the upgrade of the Account Analysis system, transitioning to a distributed platform.<br>• Analyze user requirements and propose technical solutions aligned with organizational standards.<br>• Collaborate with architects and analysts to create and refine design documentation.<br>• Conduct unit testing, debug programs, and assist in implementing solutions.<br>• Handle complex technical assignments independently and contribute effectively in team settings.<br>• Work closely with external vendors and internal technical teams to ensure seamless application integration.<br>• Provide technical estimates and solutions for small to medium-sized projects.<br>• Monitor industry trends and standards to continuously improve technical practices.<br>• Manage multitasking in a fast-paced environment while ensuring quality deliverables.<br>• Support application and infrastructure scans, addressing identified defects effectively.
We are looking for a skilled Data Analyst / Engineer to join our team in Marysville, Ohio. In this long-term contract position, you will play a vital role in analyzing complex data sets, developing solutions, and ensuring data security and quality. This onsite role requires working four days a week on location, collaborating with cross-functional teams to drive insightful decision-making.<br><br>Responsibilities:<br>• Analyze and interpret complex data sets to uncover meaningful insights and trends.<br>• Design and maintain efficient data pipelines utilizing AWS services such as S3, Redshift, and Lambda.<br>• Collaborate with developers, designers, and business stakeholders to gather requirements and deliver tailored data solutions.<br>• Present findings and recommendations effectively to both technical and non-technical audiences.<br>• Lead data-related projects, ensuring accurate and timely delivery of tasks.<br>• Implement data governance standards and best practices to maintain data integrity and security.<br>• Create and manage data models, dashboards, and reports to visualize performance metrics.<br>• Troubleshoot data issues and provide technical support to resolve challenges.<br>• Stay informed on emerging data technologies to improve processes and outcomes.
<p>Project Manager – Global ITSM Rollout</p><p><strong>Location:</strong> Marysville, OH</p><p><strong>Work Type:</strong> Onsite – 4 days per week</p><p><strong>Travel:</strong> Yes (TBD)</p><p><strong>Overtime:</strong> Yes – approximately 5 hours per week</p><p><br></p><p><br></p><p>Position Overview</p><p>We are seeking an experienced Project Manager to support the global rollout of an IT Service Management (ITSM) platform (ServiceNow) across multiple regions, including North America, Japan, South America, AO, and Europe.</p><p>This role will be responsible for day‑to‑day program execution, cross‑regional coordination, stakeholder communication, and delivery of all program milestones. The Project Manager will serve as a central point of coordination across global teams and leadership.</p><p>Due to the global scope, this role requires flexibility to support early‑morning and late‑evening meetings and may involve coordinating real‑time translation support.</p><p><br></p><p>Onsite Requirement</p><p>This position requires being onsite in Marysville, OH, four (4) days per week. No remote option is available.</p><p><br></p><p>Key Responsibilities</p><p>Program & Project Management</p><ul><li>Own and maintain the global project plan, including timelines, dependencies, milestones, and deliverables.</li><li>Lead end‑to‑end execution across regions and functional workstreams.</li><li>Prepare and distribute program documentation, status reports, and leadership updates.</li></ul><p>Global Coordination & Communication</p><ul><li>Facilitate and lead cross‑regional meetings across multiple time zones, including early‑morning and late‑evening sessions.</li><li>Coordinate real‑time translation or interpretation support as needed.</li><li>Serve as a central communication hub for global teams and leadership stakeholders.</li></ul><p>Governance, Risk & Issue Management</p><ul><li>Track and manage RAID (Risks, Actions, Issues, Decisions).</li><li>Escalate blockers and risks promptly to ensure timely resolution.</li><li>Ensure alignment with governance processes and cross‑regional prioritization.</li></ul><p>Executive Readiness & Reporting</p><ul><li>Prepare decision decks, evaluation materials, and executive summaries for approval cycles.</li><li>Host monthly Executive Status / Awareness meetings.</li><li>Translate complex program details into concise, executive‑ready messaging.</li></ul><p>Stakeholder Engagement</p><ul><li>Partner with IT leadership, technical leads, regional operations teams, and business owners.</li><li>Ensure alignment on requirements, regional impacts, and rollout readiness.</li><li>Support collaboration across diverse, multicultural global teams.</li></ul><p><br></p>
We are looking for an experienced IT Project Manager to oversee and execute technology-related projects with efficiency and precision. The ideal candidate will take ownership of project lifecycles while fostering improved processes and frameworks within a dynamic environment. This position requires a proactive approach to managing timelines, risks, and collaboration among teams.<br><br>Responsibilities:<br>• Lead IT projects of varying sizes from initial planning through successful delivery.<br>• Develop and implement project management templates, processes, and documentation to enhance consistency.<br>• Monitor project schedules, milestones, risks, and dependencies, ensuring timely progress.<br>• Coordinate with technical teams and business stakeholders to align goals and maintain momentum.<br>• Provide detailed status updates and escalate issues or risks when necessary.<br>• Promote accountability and transparency across active projects by improving visibility.<br>• Collaborate on refining project management practices to support organizational growth.<br>• Facilitate communication between cross-functional teams to resolve challenges and drive success.<br>• Ensure project deliverables meet quality standards and align with strategic objectives.
