We are looking for an experienced Business Analyst Advanced to support strategic initiatives within the financial services sector in Columbus, Ohio. This Long-term Contract opportunity is ideal for a detail-oriented individual who can turn complex data into meaningful business insights, guide cross-functional collaboration, and help shape operational improvements. The role combines analytical research, financial evaluation, stakeholder engagement, and agile ways of working to support informed decision-making and measurable results.<br><br>Responsibilities:<br>• Gather, interpret, and evaluate business and financial data to support reporting, planning, and decision-making activities.<br>• Build forecasting models, market analyses, and research-based assessments that help identify opportunities, risks, and performance trends.<br>• Partner with leaders and stakeholders across multiple teams to strengthen alignment, encourage collaboration, and support business priorities.<br>• Use metrics, analytics, and evidence-based findings to uncover root causes and recommend practical improvements across products and processes.<br>• Guide teams in applying agile principles and encourage transparent communication, accountability, and ongoing refinement of team practices.<br>• Facilitate discussions, presentations, and working sessions with business and technology partners to drive clarity, consensus, and action.<br>• Contribute to short- and mid-range operational planning by helping prioritize work, coordinate resources, and track progress toward objectives.<br>• Work with peers and leadership to develop scalable approaches, share best practices, and support continuous improvement across the organization.<br>• Identify emerging trends and translate findings into recommendations that influence policies, frameworks, and disciplined ways of working.
We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, Ohio in a Long-term Contract role. This position is ideal for an early-career support specialist who enjoys solving technical issues, delivering dependable service to internal users, and building a strong foundation for future growth. You will provide hands-on assistance across Microsoft-based environments while helping maintain consistent day-to-day support coverage for the business.<br><br>Responsibilities:<br>• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.<br>• Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion.<br>• Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools.<br>• Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory.<br>• Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions.<br>• Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions.<br>• Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization.<br>• Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives.