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2 results for Call Center Representative in Columbus, OH
- Grove City, OH
- onsite
- Temporary to Hire
- 16.625 - 21 USD / Hourly
- We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.<br><br>Responsibilities:<br>• Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.<br>• Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.<br>• Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.<br>• Address billing and account questions, partnering with internal departments when additional review or action is needed.<br>• Record all customer interactions, case details, and next steps clearly within the company’s support platform.<br>• Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.<br>• Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.<br>• Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.
- 2026-10-01T00:00:00Z
- Columbus, OH
- remote
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support customers with prompt, accurate, and detail-focused service in Columbus, Ohio. This Long-term Contract position is ideal for someone who enjoys helping people, handling high-volume interactions, and maintaining accurate records. The person in this role will respond to customer inquiries, complete detailed data entry, and document account activity carefully within Salesforce.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide clear, courteous assistance with account or service-related questions.<br>• Help customers reset account details and guide them through basic issue resolution steps.<br>• Enter customer information, updates, and service activity accurately into internal records and databases.<br>• Record interactions, case notes, and follow-up actions in Salesforce to maintain complete documentation.<br>• Manage data carefully by reviewing entries for accuracy, completeness, and consistency.<br>• Support both inbound and outbound communication as needed to address requests and provide updates.<br>• Process order-related information and ensure customer requests are routed or completed correctly.
- 2026-10-08T00:00:00Z