<p>Robert Half is hiring! We are looking for an Infrastructure Engineer to support and enhance critical infrastructure operations in Columbia, South Carolina area. This position plays a key role in keeping enterprise systems reliable, secure, and scalable across network and server environments. The ideal candidate brings strong technical depth across networking, Microsoft platforms, and virtualization, along with the ability to collaborate effectively with support teams and business stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the performance, upkeep, and rollout of core infrastructure components, including servers and network hardware, to support ongoing operations and technology initiatives.</p><p>• Configure, maintain, and resolve issues within Microsoft identity and access platforms, ensuring dependable authentication and access control services.</p><p>• Manage enterprise network environments across wired, wireless, cloud, and firewall technologies while driving stability, connectivity, and security improvements.</p><p>• Partner with information security personnel to implement and support infrastructure controls that protect systems and data.</p><p>• Provide advanced technical guidance to project teams and external implementers when specialized infrastructure expertise is needed.</p><p>• Advise IT leadership on emerging tools, operational improvements, and practical opportunities to strengthen infrastructure services.</p><p>• Coordinate with business-facing IT partners to communicate technical changes, align expectations, and minimize disruption to users.</p><p>• Serve as a senior escalation resource for service desk teams by diagnosing and resolving complex infrastructure and network incidents.</p>
<p><strong>Job Overview</strong></p><ul><li>Serve as the primary administrator for client's network infrastructure, cloud services, identity platforms, and endpoint management environment.</li><li>Manage and support a hybrid IT environment serving approximately 200 corporate employees and a large temporary/contract workforce across multiple locations.</li><li>Ensure the availability, performance, security, and scalability of network, server, collaboration, and communications systems.</li><li>Administer Microsoft 365, Microsoft Entra ID, Intune, RingCentral, and core infrastructure technologies to support secure and efficient business operations.</li><li>Provide advanced technical support, drive continuous improvement initiatives, and help maintain a strong security posture across the organization.</li><li>Partner with internal stakeholders, vendors, and technology providers to deliver infrastructure enhancements, upgrades, and operational excellence.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Design, implement, maintain, and support network infrastructure including servers, virtualization, storage, switches, routers, firewalls, and VPN technologies.</li><li>Monitor network performance, availability, and capacity, proactively identifying and resolving issues before they impact business operations.</li><li>Manage hybrid network connectivity, remote access solutions, and multi-site infrastructure requirements.</li><li>Administer Microsoft Entra ID, including user lifecycle management, group administration, conditional access policies, and multi-factor authentication.</li><li>Manage Microsoft Intune for device enrollment, endpoint security, compliance policies, application deployment, and mobile device management.</li><li>Support and enforce security standards, policies, procedures, backups, endpoint protection, and incident response activities.</li><li>Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.</li><li>Support and manage RingCentral telephony services, including user provisioning, call routing, auto attendants, and call queues.</li><li>Assist with system migrations, upgrades, platform optimizations, and technology refresh initiatives.</li><li>Provide Tier 2/3 support for network, system, hardware, software, identity, and endpoint-related issues.</li><li>Manage IT asset inventory, lifecycle tracking, procurement support, and equipment deployment.</li><li>Develop and implement process improvements that enhance operational efficiency, security, and end-user experience.</li><li>Train and support employees on new technologies, tools, and best practices.</li><li>Collaborate with vendors, contractors, and business stakeholders to deliver technology projects and ongoing support.</li><li>Ensure compliance with company policies, procedures, and security requirements while promoting a culture of continuous improvement.</li></ul><p><strong>*Please note: </strong>This position is fully onsite in Augusta, GA. Please do NOT apply to this posting if you're not already local to the Augusta area and willing to work onsite!</p>
<p>Robert Half is hiring! We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Columbia, South Carolina. In this role, you will diagnose hardware, software, and access-related issues while delivering clear updates and dependable service throughout the resolution process. The ideal candidate brings hands-on experience supporting Windows environments, Microsoft 365 tools, and user account administration in a fast-paced support setting.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical assistance for desktop and laptop issues across Windows-based environments.</p><p>• Support users with Microsoft 365 applications, including email, collaboration, and file storage tools such as Outlook, Teams, and OneDrive.</p><p>• Investigate and resolve everyday support requests involving login problems, locked accounts, software malfunctions, and slow or unstable devices.</p><p>• Maintain accurate incident and service request records in the designated ticketing platform, ensuring each case is fully documented from intake through closure.</p><p>• Record issue details, troubleshooting activities, and final outcomes clearly to support knowledge sharing and service quality.</p><p>• Assess incoming requests, set priorities based on business impact, and manage workload to meet response expectations.</p><p>• Keep users informed on progress, next steps, and resolution status to deliver a positive support experience.</p><p>• Route advanced or unresolved problems to the appropriate internal IT teams and collaborate with network, systems, application, or external vendor contacts when needed.</p>
We are looking for a Systems/Network Administrator to support and strengthen a multi-site technology environment in Augusta, Georgia. This Long-term Contract position will focus on maintaining reliable network operations, securing identity and endpoint platforms, and improving the performance of core infrastructure and collaboration systems. The ideal candidate brings hands-on experience across networking, Microsoft cloud services, device management, and end-user support while working effectively with vendors and internal teams.<br><br>Responsibilities:<br>• Oversee the design, deployment, and ongoing administration of network infrastructure, including servers, storage platforms, switches, routers, Hyper-V environments, and SonicWall firewall solutions.<br>• Track network health, utilization, and uptime, and take preventive action to address performance concerns before they disrupt business operations.<br>• Support connectivity across multiple locations by managing hybrid networking, secure remote access, and site-to-site communication solutions.<br>• Partner with external providers and technology vendors to coordinate upgrades, maintenance activities, and infrastructure-related projects.<br>• Administer Microsoft Entra ID by handling account provisioning, group management, access controls, and multi-factor authentication policies.<br>• Manage Microsoft Intune for device onboarding, compliance enforcement, software deployment, and endpoint protection across Windows, iOS, and Android devices.<br>• Maintain and support Microsoft 365 services and business communication tools, including Exchange Online, Teams, SharePoint Online, OneDrive, and RingCentral configuration.<br>• Provide advanced technical support for employees, resolve complex hardware and software issues, and identify root causes to reduce repeated incidents.<br>• Maintain IT asset records and assist with procurement, lifecycle planning, user training, and improvement initiatives that enhance operational efficiency.<br>• Contribute to collaboration platform upgrades and tool optimization efforts while reinforcing technology policies, backup practices, and incident response processes.