<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
<p>Do You Love Numbers? Are You a Skilled Non-Profit Controller or Assistant Controller with an Entrepreneurial Spirit? Have you ever dreamed of combining your financial expertise with your passion for making a global impact? Are you ready to work for a forward-thinking non-profit organization that values innovation and looks for entrepreneurial leaders like you? If so, keep reading. This is your opportunity to step into a leadership role within a globally recognized social-impact organization that is driving positive change across the world.</p><p><br></p><p>Our client, a $35M non-profit in the DC Metro area, is looking for a talented Controller who will partner with the CFO to manage and oversee all aspects of the organization's financial and accounting operations. This leadership position offers the chance to work closely with senior executives and program leaders, empowering them to make informed decisions while ensuring financial excellence across the organization's operations. This isn't just a finance role; it's about joining a team dedicated to making a meaningful difference—designing systems, processes, and strategies that support the organization's work to create lasting social change worldwide.</p><p><br></p><p>Responsibilities:</p><p>*Manage accounts, ledgers, and reporting systems to ensure compliance with GAAP standards and nonprofit regulatory requirements.</p><p>*Implement internal controls for revenue, costs, budgets, and asset protection while ensuring accurate financial transaction recordings.</p><p>*Coordinate and oversee audit processes.</p><p>*Analyze financial data, prepare timely reports, and communicate updates to senior leadership.</p><p>*Review and approve payroll transactions.</p><p>*Support the CFO in engaging with the board’s audit and finance committees on financial trends and strategies.</p><p>*Oversee accounting for grants and programs to ensure spending aligns with budgets and funding requirements.</p><p>*Build and maintain relationships with external stakeholders like banks, lenders, and vendors.</p><p>*Develop and enforce finance policies, procedures, and systems to support operations.</p><p>*Lead improvements to the accounting ERP system (NetSuite) and coordinate system rollouts in additional locations.</p><p>*Lead and develop the finance team, fostering clear communication and strong collaboration.</p><p>*Strengthen partnerships with HR, IT, legal, and program teams to streamline operations.</p><p>*Promote a positive work environment and provide coaching to tackle challenges collaboratively.</p><p><br></p><p>The ideal candidate will be an individual who thrives in a fast-paced, mission-driven environment and has the following qualifications: CPA,10+ years exp with 2–5+ years of experience in a Non-Profit Controller or Asst Controller role, strong background in grant accounting from private foundations NOT government grants, NetSuite or something similar, strong analytical and problem-solving skills, including the ability to research and apply technical accounting standards as required, a collaborative mindset and ability to educate colleagues with varying levels of financial knowledge and a passion for innovation and working in entrepreneurial teams where creativity, adaptability, and results are valued. Comp range for this Controller role is 130-135K in base salary + bonus, full benefits and this is a hybrid role in the office in Arlington, VA a minimum of 3 days/week. To apply to this job please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.</p>
We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
