We are looking for a Software Quality Assurance Analyst to support application quality initiatives for a service-focused organization in Westlake, Ohio. This role centers on backend and database validation, requiring someone who can investigate issues thoroughly, work independently, and collaborate effectively with cross-functional teams. The ideal candidate brings strong manual testing expertise, a disciplined approach to prioritization, and the flexibility to succeed in a fast-moving environment.<br><br>Responsibilities:<br>• Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy.<br>• Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior.<br>• Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently.<br>• Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals.<br>• Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities.<br>• Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality.<br>• Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments.<br>• Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable.
<p>We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.</p><p>• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.</p><p>• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.</p><p>• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.</p><p>• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.</p><p>• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.</p><p>• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.</p>
We are looking for an experienced HRIS Analyst to support critical HR technology operations in Cleveland, Ohio. This Long-term Contract position will help maintain reliable HR systems, strengthen data quality, and deliver reporting support across key employee-related functions. The role is well suited for someone who is detail oriented and can manage daily system needs while contributing to broader process improvements in a complex enterprise environment.<br><br>Responsibilities:<br>• Oversee daily support for HR technology functions related to human resources, payroll, benefits, student employment, and graduate studies.<br>• Investigate and resolve system issues across enterprise HR platforms, partnering with technical teams and business stakeholders to restore functionality efficiently.<br>• Coordinate testing activities for software updates, regulatory changes, patches, and platform enhancements to ensure stable performance.<br>• Administer user access, security roles, approval paths, and organizational structures that affect HR, payroll, and benefits operations.<br>• Perform data review, validation, reconciliation, and documentation activities to maintain accurate information across multiple HR systems, including Workday-related support.<br>• Develop recurring and on-demand reports, while assisting with compliance reporting and responses to public records requests.<br>• Evaluate current workflows, data movement, and system controls to recommend improvements that increase accuracy, efficiency, and consistency.<br>• Support enterprise HR platform modernization efforts by assisting with system transition tasks, cross-platform coordination, and operational readiness activities.