6 results for Customer Support Engineer in Cleveland, OH

Customer Service Representative

North Canton, OH
onsite
Contract / Temporary to Hire
17 - 22 USD / Hourly
Our team is seeking a dedicated Customer Service Representative to join our organization on a long-term contract basis in North Canton, Ohio. In this role, you will play a central part in delivering outstanding customer experiences while ensuring efficient handling of both domestic and international shipping operations.Key Responsibilities:<ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with applicable regulations.</li><li>Track shipments and promptly resolve delivery issues, minimizing operational disruptions.</li><li>Maintain accurate shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management activities for all incoming and outgoing shipments.</li><li>Provide customers with timely updates regarding order status, product inquiries, and resolutions to service-related concerns.</li><li>Accurately process orders, quotations, returns, and warranty claims.</li><li>Document customer interactions and service outcomes to aid continuous improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless communication, follow-up, and overall customer satisfaction.</li></ul>
2026-04-06T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period. Responsibilities:• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.• Maintain and update customer account information, including forecasting, expediting, and order book management.• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.• Communicate commercial terms clearly to both customers and the sales team.• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.• Apply business guidelines and decisions appropriately to resolve customer situations.• Conduct in-depth analysis using intermediate system knowledge to support account management.• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.
2026-03-30T00:00:00Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary
16 - 16 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-03-31T00:00:00Z

Application Support Specialist

Cleveland, OH
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements. Responsibilities:• Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.• Manage user accounts, security settings, and configurations within Microsoft 365.• Provide technical support for application-related issues, resolving them promptly to minimize downtime.• Collaborate with various departments to identify and implement system improvements and enhancements.• Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.• Utilize ticketing systems to track and manage application issues and changes effectively.• Maintain vendor relationships to ensure timely support and updates for enterprise applications.• Develop and manage reporting tools, dashboards, and workflows to optimize business processes.• Ensure compliance with best practices in system customization and data management.
2026-03-10T00:00:00Z

Sales/Customer Service Specialist

Cleveland, OH
onsite
Permanent
50000 - 60000 USD / Yearly
We are looking for a detail-oriented and proactive Sales/Customer Service Specialist to join our clients team in Cleveland, Ohio. In this role, you will support sales operations, assist with customer interactions, and contribute to the overall success of sales efforts. This position offers an excellent opportunity to engage with clients, manage administrative tasks, and help drive business growth. Responsibilities:• Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.• Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.• Participate in trade shows and association meetings to represent the company and support promotional activities.• Collaborate with internal teams to ensure accurate and efficient order processing.• Monitor sales metrics and prepare reports to assist in decision-making.• Coordinate schedules and travel arrangements for sales events.• Maintain organized records of sales transactions and client correspondence.• Assist with inside sales activities, including follow-ups and lead generation.• Support direct sales efforts by identifying opportunities and engaging with potential customers.• Stay informed about industry trends to provide insights and recommendations for sales strategies.
2026-03-31T00:00:00Z

Data Platform Engineer

Cleveland, OH
remote
Temporary
42.75 - 49.5 USD / Hourly
We are looking for a skilled Data Platform Engineer to join our team on a long-term contract basis in Cleveland, Ohio. In this role, you will be responsible for managing and maintaining cloud-based analytics platforms, ensuring their stability, performance, and reliability. This is an excellent opportunity to work in a dynamic environment with cutting-edge technologies, including Kubernetes and containerized applications. Responsibilities: • Oversee the daily administration and operational support of cloud-based analytics platforms. • Install, configure, monitor, and troubleshoot platform components and services to ensure optimal performance. • Manage deployments within Kubernetes environments, addressing any related issues. • Monitor system health and integrate tools for logging, alerting, and observability. • Resolve performance, connectivity, and access issues to maintain system reliability. • Configure and manage data source connections and platform integrations. • Identify and mitigate potential capacity or performance risks by recommending improvements. • Collaborate with internal teams, including data, engineering, and infrastructure, to meet organizational goals. • Provide user support in a customer-facing or internal capacity, addressing technical concerns effectively.
2026-04-03T00:00:00Z