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6 results for Customer Service Representative in Cleveland, OH

Customer Service Representative

Brunswick, OH
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented. Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status. • Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment. • Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support. • Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner. • Interpret customer specifications and explain product information in a way that helps customers make informed decisions. • Coordinate with internal teams to monitor open requests and maintain consistent follow-through on customer commitments. • Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems. • Support phone-based and email-based communication throughout the day while maintaining organized records and timely responses.
2026-07-17T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a Customer Service Representative to join our team in North Canton, Ohio in a contract capacity with permanent potential. This position supports both customer communication and shipping coordination, making it ideal for someone who can balance service excellence with strong administrative follow-through. The role involves assisting customers with orders and returns while also helping ensure domestic and international shipments are prepared accurately and delivered on time. Responsibilities: • Manage incoming customer inquiries by phone and other channels, providing timely updates on orders, products, and service-related questions. • Process sales orders, quotations, returns, and warranty requests with careful attention to accuracy and turnaround time. • Prepare outbound shipments for domestic and international destinations, including labels, invoices, and required customs paperwork. • Work closely with transportation providers, freight partners, and customs contacts to support smooth shipment movement and issue resolution. • Track deliveries proactively, investigate delays, and coordinate solutions to help maintain customer satisfaction. • Maintain organized records of shipping activity, customer interactions, and service requests to support reporting and compliance needs. • Assist with shipping and receiving coordination to help keep inbound and outbound inventory records accurate. • Partner with internal departments to ensure commitments are completed on schedule and customer needs are addressed effectively.
2026-07-15T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities:• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.• Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-07-16T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-07-14T00:00:00Z

Invoicing Representative-Full Service (Tier II)

Cleveland, OH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for an organized and detail-focused Invoicing Representative to support billing operations in Highland Hills, Ohio. This Long-term Contract position plays a key role in reviewing, validating, and processing a high volume of invoices while ensuring deadlines and quality standards are consistently met. The ideal candidate is comfortable working in a fast-paced office setting, resolving billing issues, and coordinating with internal teams to keep invoicing activities accurate and on schedule. Responsibilities: • Review invoice documentation against timecards, payroll records, and related billing support using electronic tools. • Verify that billing information is complete, accurate, and aligned with client-specific invoicing guidelines. • Distribute finalized invoices to clients or designated payors within required turnaround times. • Research discrepancies, exceptions, and missing details, then communicate with appropriate contacts to resolve issues efficiently. • Work closely with customer service staff, team leadership, and operational partners to address invoicing concerns and remove processing delays. • Maintain organized records of billing transactions, updates, corrections, and supporting documentation. • Manage daily, weekly, and month-end priorities to keep invoice processing on track in a deadline-driven environment. • Track personal output and quality to meet established accuracy standards and production benchmarks. • Escalate complex or unresolved billing matters to management when additional support is needed. • Assist with special assignments and other administrative or invoicing-related tasks as requested.
2026-07-08T00:00:00Z

Sales Support

Streetsboro, OH
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join a busy team on a long-term contract assignment. This contract to permanent role focuses on providing day-to-day sales assistance through accurate data management, customer communication, and responsive support for parts-related inquiries. The position plays an important role in helping the sales organization strengthen customer relationships, maintain a healthy pipeline, and drive continued revenue growth. Responsibilities: • Enter and maintain sales-related records with accuracy in company systems and Excel spreadsheets. • Provide daily administrative and operational support to the sales team as they pursue new and existing business opportunities. • Answer inbound calls promptly and assist customers with questions related to parts, orders, and general sales support needs. • Place outbound follow-up calls to support customer activity, encourage engagement, and assist ongoing sales efforts. • Coordinate effectively with both internal departments and external customers to resolve issues and keep requests moving forward. • Research model and serial number information to identify the correct part numbers for customer requests. • Use business platforms such as SAP, Google Workspace, and Salesforce to manage information, track activity, and support order processes. • Contribute to sales performance by helping increase revenue opportunities, improve pipeline visibility, and promote webshop adoption.
2026-07-13T00:00:00Z